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Added 9 mins ago
Y
SERVICE MANAGER
Yokogawa
NB · Chiasson Office, NB
- Full-time
Work closely with the Sales team to identify service opportunities within existing accounts.
Added 9 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - North York (Yonge & Sheppard)
Taymax Group
Toronto, ON
- Part-time
…member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 9 mins ago
G
Outside Sales Representative
Guillevin
Vaughan, ON
- Full-time
Strong sales skills and a good track record for generating results.
Added 9 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Richmond, BC · Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 9 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Richmond, BC · Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 9 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Saint John, NB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 11 mins ago
Vice-President, Middle Market Mergers & Acquisitions (M&A)
BMO
Toronto, ON · FCP
Added 11 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Strong interpersonal, sales, customer service, and negotiation skills.
Added 11 mins ago
B
Personal Banker
BMO
Ajax, ON
- Full-time
…channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including…
Added 11 mins ago
B
Mortgage Specialist
BMO
Brossard, QC
- Full-time
Strong interpersonal, sales, customer service, and negotiation skills.
Added 11 mins ago
B
BILINGUAL SENIOR COMMERCIAL ACCOUNT MANAGER - St-Laurent
BDC
Montreal, QC · St-Laurent
- Full-time
We are looking for a bilingual senior commercial account manager who will leverage his or her interpersonal strengths and network to generate new business opportunities while managing a…
Added 11 mins ago
SC
Sales Associate
Staples Canada
Olds, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 11 mins ago
M
Manager, Client Relations and Support
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Manager, Client Relations and Support is responsible for leading a national team of Client Relationship Specialists, Small Business Relationship Managers, Pension Service Coordinators,…
Added 11 mins ago
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C++20 Specialist
LSEG
Toronto, ON
- Full-time
Collaborate- Interact with adjacent business functions including sales, product development, and client support
Added 11 mins ago
S
Stage Experience Lead - Full Time
sephora.com
Saskatoon, SK
- $20 to $23.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 23 mins ago
TS
Shift Supervisor
The Salvation Army in Canada
Saint John, NB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 23 mins ago
PO
Bilingual HR & Recruitment Coordinator - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
…advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched service, insights and…
Added 23 mins ago
GH
Key Account Manager
Genuine Health
Toronto, ON
- Full-time
…Companies Limited and Shoppers Drug Mart, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and…
Added 23 mins ago
FC
Représentant des ventes externes /Outside Sales Representative
Flocor Canada
Quebec, QC · Vanier, QC
- Full-time
Minimum de 4 années d'expérience au niveau du service a la clientèle, prospection de client, vente direct B2B, rétention de la clientèle avec des connaissances de base de l’industrie de la…
Added 23 mins ago
AC
Manager, Omnichannel Media Planning
AIP Connect
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $95,000 CAD / year
- Full-time
Our client is an independently owned omnichannel marketing agency focused on driving shopper conversion and sales lift through insight-led and data-driven marketing. Our clients are based…
Added 23 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
…training so they can confidently provide excellent customer service to our customers every time they…
Added 23 mins ago
RC
Industrial Account Manager
Rexel Canada
Timmins, ON
- Full-time
As the Industrial Account Manager based in Timmins you will develop strategies to increase sales growth in our Industrial customer base. Reporting to the Regional Sales Manager, you will…
Added 24 mins ago
TP
Corporate Accounts Manager, ROC
Teva Pharmaceuticals
Toronto, ON
- Full-time
The Corporate Accounts Manager, ROC (Ontario-focused portfolio) is responsible for managing and growing strategic relationships with corporate and wholesale customers across ROC, with a…
Added 24 mins ago
FD
Manager of North American Sales
Frontier Dental CA
Markham, ON
- $130,000 to $165,000 CAD / year
- Full-time
We're looking for a Manager of North American Sales to oversee our Canadian and U.S. sales teams, drive revenue growth, and help execute our sales strategy across North America.
Added 24 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.

Closed listing

BMO

Account specialist, High Value at Risk (HVAR)

BC, Canada
British Columbia, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Closing date: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

Review and evaluate high-risk or delinquent accounts to identify collection opportunities and implement loss mitigation strategies. Provide expert advice to customers on payment strategies while maintaining profitable long-term relationships and safeguarding the bank's interests.

Requirements

Requires 3-5 years of relevant experience and a post-secondary degree in a related field. Candidates must possess strong knowledge of consumer collections laws, credit qualifications, and in-depth analytical and communication skills.

Skills

Collections Strategy
Negotiation
Loss Mitigation
Risk Management
Analytical Thinking
Problem Solving
Customer Service
Relationship Management
Credit Analysis
Reporting
Collaboration
Communication
Influence
Vendor Management
Quality Audits
Compliance

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans

Visa sponsorship

Not detected in the job text

Keywords

High Value at Risk
HVAR
Consumer Collections
Loss Mitigation
Credit Knowledge
Risk Management Framework
Loan Modification
Foreclosure Alternatives
Financial Services
Debt Recovery
Account Management
Compliance
Regulatory Environment
Data Analysis
Dashboards
Relationship Management
BMO Financial Group

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