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Added 12 mins ago
Client Executive, GTS
Gartner
AB
Full-time
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we…
Added 12 mins ago
Divisional Sales Manager
REXEL
Mississauga, ON
$100,000 to $140,000 CAD / year
Full-time
We are currently seeking a Divisional Sales Manager to become an integral part of our Mississauga location.
Added 26 mins ago
Senior Director, Business Development - Warehousing
Reimer Associates Inc.
Toronto, ON · Greater Toronto and Hamilton Area, ON
$110,000 to $140,000 CAD / year
Full-time
This is a high-impact opportunity for an experienced sales or commercial leader who can translate sophisticated warehousing and logistics capabilities into compelling customer solutions.…
Added 26 mins ago
Business Development Executive, GitHub
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Full-time
Work with Go-to-Market and Alliance teams to launch and execute sales campaigns and strategic initiatives.
Added 55 mins ago
Business Development Executive, GitHub
Lantern
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Full-time
Work with Go-to-Market and Alliance teams to launch and execute sales campaigns and strategic initiatives.
Added 56 mins ago
Data Scientist
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Please note this is a one year contract role.
Added 56 mins ago
Business Development Executive, GitHub
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Sr Product Marketing Manager
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Entry-Level English Teacher (ESL) | Visa Sponsored
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Added 1 hour ago
Logistics Coordinator
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Full-time
Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal…
Added 2 hours ago
Senior, Leisure Travel Agent
Transat AT
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$21 to $23 CAD / hour
Full-time
In collaboration with the Sales Manager, the Travel Advisor is responsible for providing exceptional travel planning services, building strong client relationships, and contributing to the…
Added 4 hours ago
Product Guide III (Part-time) - Yorkdale Shopping Centre Spaces
Rivian
Toronto, ON
Part-time
Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
Added 4 hours ago
Regional Sales Coordinator
Fairmont Hotels & Resorts
Jasper, AB
Full-time
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience.…
Added 4 hours ago
Banquet Porter (Part-Time, Contract)
Fairmont Hotels & Resorts
Calgary, AB
Part-time · Temporary
Please note that this is a contract position with the start date in mid-August, 2026 and the end date of January 18, 2027.
Added 4 hours ago
Banquet Server (Part-Time, Contract)
Fairmont Hotels & Resorts
Calgary, AB
Part-time · Temporary
Please note that this is a contract position with the start date in early August, 2026 and the end date of January 18, 2027.
Added 6 hours ago
Key Account Sales Manager
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Full-time
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our…
Added 8 hours ago
Interim Manager (12 Month Contract)
sephora.com
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Full-time
Scheduling & Payroll. Oversee weekly schedule creation and approve time-off requests. Manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines,…
Added 9 hours ago
Fire Operations Support Coordinator
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Richmond, BC
Full-time
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel…
Added 11 hours ago
Entry-Level English Teacher (ESL) | Visa Sponsored
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Full-time
English 1 is hiring motivated, globally minded individuals for full-time English teaching jobs in China. No teaching experience? No problem- if you've led presentations, coached a team,…
Added 11 hours ago
Mortgage Specialist
BMO
Brantford, ON
Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 11 hours ago
Financial Planner
BMO
Mississauga, ON
Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 11 hours ago
Mortgage Specialist
BMO
Kitchener, ON
Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 11 hours ago
Mortgage Specialist
BMO
Guelph, ON
Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 12 hours ago
Entry-Level English Teacher (ESL) | Visa Sponsored
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Full-time
English 1 is hiring motivated, globally minded individuals for full-time English teaching jobs in China. No teaching experience? No problem- if you've led presentations, coached a team,…
Added 12 hours ago
Senior Project Engineer, Generation
ATCO Electric
Whitehorse, YT
Full-time
…lifestyle. Yukon is calling - answer the challenge and become part of a community that values collaboration and creates a brighter future…

BMO

Account specialist, High Value at Risk (HVAR)

YT, Canada
Yukon Territory, Canada, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 3, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 3, 2026

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Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Account Specialist manages delinquent and high-risk accounts by providing collections-related sales and service while executing loss mitigation strategies. They also support internal teams through coaching, data analysis, and the development of action plans to maximize recovery and safeguard bank interests.

Requirements

Candidates should possess 3-5 years of relevant experience and a post-secondary degree in a related field. Strong knowledge of consumer collections laws, credit products, and analytical skills are required for this role.

Skills

Collections
Customer service
Risk management
Negotiation
Data analysis
Relationship management
Credit collection
Loss mitigation
Reporting
Coaching
Training
Vendor management
Problem solving
Communication
Collaboration
Financial analysis

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Collections
High Value at Risk
Loss mitigation
Credit collection
Risk management
Financial services
Relationship management
Data analysis
Reporting
Negotiation
Customer service
Vendor management
Loan modification
Liquidation
Regulatory compliance
Consumer collections
Banking
Account management
Strategic initiatives
Performance metrics

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