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Added 24 mins ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 39 mins ago
BH
Client & Sales Specialist
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Hamilton, ON · Mississauga, ON
- Full-time
Here, you’ll find the resources and support to do your best work - and the freedom to shape your clinical practice in a way that feels authentic to you.
Added 1 hour ago
Payroll Tax Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
…solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and…
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National Bank of Canada
Campbellton, NB
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 2 hours ago
NB
Senior Advisor in Estate Planning
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- Full-time
support the region's IAs and clients in estate planning.
Added 2 hours ago
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Added 5 hours ago
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Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 5 hours ago
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Create responsive, accessible, and user-friendly interfaces that enhance user experience and support business objectives.
Added 5 hours ago
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Quality Improvement Leader, Medical Quality Leadership & Practice
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Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…between Vancouver Coastal Health, Providence Health Care and the Specialist Services Committee (SSC). Reporting to the Manager, Medical Quality Leadership & Practice, the Quality…
Added 5 hours ago
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Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the Executive Director, Clinical Informatics and Virtual Health, the Advisor acts as an internal specialist to the organization for organizational development and change…
Added 6 hours ago
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Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
AGF is seeking a detail-oriented and technically proficient Marketing Technology Specialist to support the day-to-day operation and evolution of our marketing technology ecosystem.
Added 7 hours ago
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Senior Data Scientist
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Software Data Analytics Specialist/Scientist to Lead the end-to-end development and delivery of ministry-specific Business Intelligence and analytics solutions,…
Added 9 hours ago
IR
Tax Director
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Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
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Evaluate client business processes and policies, advise on tax policy and changes to meet market needs, and develop proactive tax strategies to make business opportunities effective.
Added 9 hours ago
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Senior Zendesk Developer / Implementation Specialist
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- $100,000 to $110,000 CAD / year
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The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure…
Added 10 hours ago
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- Full-time
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Added 11 hours ago
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Banking Advisor
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- Full-time
Demonstrate the ability to build lasting business relationships.
Added 11 hours ago
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Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
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Added 11 hours ago
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Banking Advisor
National Bank of Canada
Montreal, QC
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Demonstrate the ability to build lasting business relationships.
Added 12 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
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Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 13 hours ago
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Jr Weld Technician
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…States, Mexico, Brazil, Germany, Slovakia, Spain and China. Our business strategy leverages world-class technologies, motivated and talented people, and high-quality…
Added 13 hours ago
Engineering - Automotive HVAC Product Engineer
Crestline
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Added 14 hours ago
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BMO

Account Specialist, LVAR

NS, Canada
Nova Scotia, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review delinquent, high-risk, and written-off accounts, advise customers on payment and collections strategies, and execute loss mitigation solutions to resolve non-performing accounts and minimize losses. Handle customer transactions and communications, maintain accurate documentation, collaborate with internal teams, and follow applicable policies, laws, and risk management requirements.

Requirements

Typically requires 1–2 years of relevant experience and a desirable post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws and BMO products, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Review
Risk Assessment
Verbal Communication
Written Communication
Organization
Collaboration
Analytical Skills
Problem Solving
Regulatory Compliance
Relationship Management
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Credit Collection Disputes
Customer Service
Payment Strategies
Risk Management Framework
Risk Appetite
Regulatory Compliance
Consumer Collections Laws
BMO Products And Services
Vendor Management
Quality Audits
Coaching And Training
Transaction Processing
Customer Communications
Process Improvement
Data Analysis
Relationship Management

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