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Added 9 mins ago
B
Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 9 mins ago
IF
Analyste en intelligence d'affaires - Expérience client et conseiller
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…segmentation et l’analyse des parcours. La connaissance de Google Tag Manager constitue un…
Added 9 mins ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
Service Contracts: Assist in coordinating with Managers in yearly preparation of contracts. Maintain monthly property management/maintenance contract list (collection of COI/WCB etc.) Track…
Added 9 mins ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Moncton, NB
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 9 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…
Added 9 mins ago
Front Store Clerk
Neighbourly Pharmacy
Langenburg, SK
Provide warm, friendly customer service by greeting all customers and handling inquiries courteously
Added 9 mins ago
Environmental Health & Safety Manager
Greenfield Global Inc.
Johnstown, ON
Within area of responsibility, develop, promote, and positively support goals and objectives in the areas of Safety, Environment, Product Quality and Consistency, Customer Service, ISO…
Added 9 mins ago
Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
Reporting to the District Manager and collaborating daily with the Delivery or Service Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. The propane…
Added 9 mins ago
SHIFT LEADER - ORFUS OUTLET
Kitchen Stuff Plus
Toronto, ON
…places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff…
Added 9 mins ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…Provinces. We are seeking candidates for the role of District Manager. This individual will serve as the leader responsible for driving district sales and profit plans to budget through…
Added 9 mins ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
1-2 years of experience in a customer service-oriented role
Added 9 mins ago
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Regional Operations Manager - GTA
Foodtastic
ON · Missisauga, Ontario
- Full-time
Regional Operations Manager - Summary of the Role
Added 9 mins ago
TF
Regional Sales Manager – Eastern Canada
Trevor Frances Recruitment
Remote, Canada
- Full-time
- Remote
Technical Support: Provide solution-oriented technical sales support, product training, and customer guidance.
Added 9 mins ago
S
Workshop Manager - Service Operations
Sandvik
Saskatoon, SK
- Full-time
Workshop Operations Manager - Mechanical Cutting
Added 9 mins ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
…and most exciting times of the year. Reporting to the Store Manager, you will deliver exceptional customer service, share product knowledge, support sales goals, and help create a welcoming…
Added 9 mins ago
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Third Key Holder Visual
Ardene
Corner Brook, NL
- Part-time
Overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
Added 12 mins ago
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Marketing & Retail Sales Coordinator
ADL (Amalgamated Dairies Limited)
Charlottetown, PE
- Full-time
…practical experience across brand marketing and retail sales support, with exposure to corporate…
Added 24 mins ago
RS
Customs - Customer Service Associate
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Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 24 mins ago
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Investment Funds Advisor Assistant
RBC
Vancouver, BC
- Full-time
In your key role as Administrative Support, you will also create estate packages, compile manager review schedules and book appointments, and assist with mail outs as required
Added 24 mins ago
GD
GARAGE - Store Manager - Grandview Corners
Groupe Dynamite, Inc Garage
Surrey, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 24 mins ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
The Customer Success Technologies Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure…
Added 24 mins ago
R
Nike - Seasonal Athlete (Seasonal Sales Associate) - Rideau
Retailors
Ottawa, ON
- Part-time
Able to work effectively with others in a team-oriented environment and provide excellent customer service.
Added 24 mins ago
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Loss Prevention Manager
Marriott
Toronto, ON
- Full-time
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Added 24 mins ago
CE
Front of House Manager - National 10th
Concorde Entertainment Group
Calgary, AB
- Full-time
A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest…
Added 24 mins ago
T
Project Manager
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible for the delivery of the assigned project, its business rhythm and all associated governance aspects in order to…

BMO

Account Specialist, LVAR

PE, Canada
Prince Edward Island, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and execute loss-mitigation solutions. Advises customers on payment options, handles collection-related transactions and communications, maintains accurate documentation, and escalates complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Collections Strategies
Loss Mitigation
Customer Service
Sales
Payment Strategy Advising
Account Management
Risk Management
Regulatory Compliance
Verbal Communication
Written Communication
Organization
Collaboration
Analytical Skills
Problem Solving
Vendor Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Relationship Management
Account Management
Vendor Management
Quality Audits
Coaching
Training
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Customer Communications
Transaction Processing
Data Analysis
Process Improvement
Confidentiality
Financial Services

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