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Added 8 mins ago
OS
Operational Excellence Analyst
Orion Steel Group
Camrose, AB · Edmonton, AB
- Full-time
Lead ideations sessions with cross-functional teams and track initiative progress and financial impact for unit
Added 8 mins ago
B
Senior Service Representative
BMO
Toronto, ON · YNG
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 8 mins ago
A
LEAD PQAR / QUALITY ASSURANCE OFFICER
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Mississauga, ON
- Full-time
The Lead Procurement Quality Assurance Representative “PQAR” reports to the Procurement/Project Quality Assurance Manager. He/She is responsible for Planning, performing and documenting…
Added 8 mins ago
Funding Validation Officer - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
…exception funding situations to the departmental Supervisor or Manager, as required for review and…
Added 8 mins ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
The Manager, Corporate Functions Finance works closely with team members to produce month-end results, monthly forecasts, annual budgets, and business line allocations. This role provides…
Added 8 mins ago
IC
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Infotek Consulting Inc.
Toronto, ON
- $50 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Manager, Customer Segments & Growth to lead strategic partnerships, sponsorships, and business growth initiatives within a priority customer segment.
Added 8 mins ago
IF
non-technical project manager
icm fabrication
Terrebonne, QC
- Full-time
Added 8 mins ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
The Financial Analyst will report to the Finance Manager (Western Canada) and be responsible for daily, weekly, monthly, annual reporting, building relationships and coordinating among…
Added 24 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You can demonstrate experience in financial statements and accounting principles including valuation techniques and cash flow analysis.
Added 24 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Sound financial, commercial, analytical, problem-solving, facilitation, negotiation, and conflict-resolution skills.
Added 24 mins ago
BU
Manager, Accounting and Financial Reporting
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Financial Accounting & Controller, the Manager, Accounting & Financial Reporting manages the day-to-day accounting and financial reporting operations within…
Added 24 mins ago
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Systems Administrator - (Windows and Unix-Linux environments/ Automation/ AWS)
BMO
Toronto, ON · SCC
- Full-time
Recommends and implements solutions based on analysis of issues and implications for the business.
Added 24 mins ago
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Information Security Advisor
BMO
Toronto, ON · FCP
- Full-time
Assists with continuous improvement activities and root cause analysis with the goal of strengthening information security capabilities.
Added 24 mins ago
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Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
Performs complex financial modeling and runs valuation analysis as part of client/ industry evaluations.
Added 24 mins ago
BI
Technical Support Specialist (18-Month Maternity Leave Coverage)
Baxter International Inc.
Mississauga, ON · ON
- Full-time
Coordinate engineering part returns and failure analysis requests through Baxter's order management systems.
Added 24 mins ago
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Operations & Data Analyst Co-op (8 Months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Primary hiring manager and day-to-day supervisor: Tadios Abebe, Manager, P&P Financial Operations.
Added 24 mins ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 39 mins ago
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Senior Pega Lead / Lead Enterprise Business Architect
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- Contract
…supporting Wealth Management capabilities within a complex financial-services…
Added 39 mins ago
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Gestionnaire de Contrats de vente / Sales Contracts Manager
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Added 39 mins ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 39 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
Sound financial, commercial, analytical, problem-solving, facilitation, negotiation, and conflict-resolution skills.
Added 39 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Use financial planning & life insurance needs analysis tools to develop plans and recommendations
Added 39 mins ago
BO
Relationship Manager, Corporate Banking
Bank of China (Canada)
Montreal, QC
- Full-time
Conduct credit assessments, due diligence, and financial analysis to support lending decisions.
Added 39 mins ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…team as an Integrated Talent Partner. Reporting to the Senior Manager, Integrated Talent, this role is ideal for a human resources generalist who enjoys partnering with leaders, supporting…
Added 39 mins ago
CN
Marketing Analyst
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Calgary, AB
- Full-time
Make your mark while you grow your career! Reporting to the Financial Services Manager, the Marketing Analyst will support strategic growth initiatives, commercial evaluations, financial…

BMO

Account Specialist, LVAR

PE, Canada
Prince Edward Island, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and execute loss-mitigation solutions. Advises customers on payment options, handles collection-related transactions and communications, maintains accurate documentation, and escalates complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Collections Strategies
Loss Mitigation
Customer Service
Sales
Payment Strategy Advising
Account Management
Risk Management
Regulatory Compliance
Verbal Communication
Written Communication
Organization
Collaboration
Analytical Skills
Problem Solving
Vendor Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Relationship Management
Account Management
Vendor Management
Quality Audits
Coaching
Training
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Customer Communications
Transaction Processing
Data Analysis
Process Improvement
Confidentiality
Financial Services

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