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Added 12 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 12 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 12 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 12 mins ago
TC
Product Support Coordinator - Reman - Temporary/Fulltime
Toromont Cat
Bradford, ON
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 12 mins ago
GC
Sales & Service Representative
Grainger Canada
Calgary, AB
- Full-time
…technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit…
Added 12 mins ago
HA
QC Packaging Technician- Afternoon Shift
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
…believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in…
Added 12 mins ago
OG
Olive Garden Ajax Line Cook
Olive Garden Canada
Ajax, ON
- Full-time
…each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring…
Added 12 mins ago
AA
Customer Account Manager - Bilingual
ASSA ABLOY Opening Solutions Americas
Woodbridge, ON
- Full-time
…Here is just a sample of what you can look forward to as a member of our…
Added 12 mins ago
PC
Capital Projects and Infrastructure, Infrastructure Project Finance, Director
PwC Canada
Toronto, ON
- Full-time
As a Director, you will have a senior team role in delivering on mandates and business development. The practice focuses on four closely-related service offerings:
Added 12 mins ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Ability to work both independently and as a member of a team
Added 12 mins ago
QC
Vice President, Quality and Chief Nursing Executive
Queensway Carleton Hospital
Ottawa, ON
- Full-time
Queensway Carleton Hospital (QCH) is West Ottawa’s only full-service acute care hospital, serving nearly 500,000 people annually. With 355 beds and a team of over 2,700 health…
Added 12 mins ago
Dulcina - HCA Casual
Covenant Care + Covenant Living
Edmonton, AB
Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
Added 12 mins ago
KS
Temporary Sales Support Associate
kate spade new york
Cookstown, ON
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 12 mins ago
Facilities Coordinator
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a…
Added 12 mins ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
Help Lakeshore build the best team to serve the residents of Lakeshore!
Added 12 mins ago
HR
Evening and/or Weekend Chiropodist
Humber River FHT
Toronto, ON
- Part-time
As a key member of the Humber River Family Health Team (HRFHT), and an integral part of an Interprofessional health care team, the Chiropodist will provide a full range of quality foot care…
Added 12 mins ago
HR
Full-Time Permanent Chiropodist - Oct 2026
Humber River FHT
Toronto, ON
- Full-time
As a key member of the Humber River Family Health Team (HRFHT), and an integral part of an Interprofessional health care team, the Chiropodist will provide a full range of quality foot care…
Added 12 mins ago
B
Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Our student experience is designed to integrate you to the BMO team from day one by adding value in the work you do. You will have the opportunity to participate in programs such as the…
Added 13 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
Demonstrate ability to collaborate and contribute as a team member and leader - understand personal and team roles; contribute to a positive working environment by building solid…
Added 13 mins ago
BH
Administrative Assistant
Baptist Housing Seniors Living
Maple Ridge, BC
- Part-time
…seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is…
Added 13 mins ago
S
Personal Shopper
Save-On-Foods
Lethbridge, AB · North Lethbridge - Lethbridge AB
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 13 mins ago
S
Restaurant Clerk
Save-On-Foods
Lethbridge, AB · North Lethbridge - Lethbridge AB
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 13 mins ago
S
Produce Clerk
Save-On-Foods
Lethbridge, AB · North Lethbridge - Lethbridge AB
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 13 mins ago
S
Cashier
Save-On-Foods
Lethbridge, AB · North Lethbridge - Lethbridge AB
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 28 mins ago
JI
Order Picker
J.D. Irving, Limited
Moncton, NB
- Part-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…

BMO

Account Specialist, LVAR

PE, Canada
Prince Edward Island, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and execute loss-mitigation solutions. Advises customers on payment options, handles collection-related transactions and communications, maintains accurate documentation, and escalates complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Collections Strategies
Loss Mitigation
Customer Service
Sales
Payment Strategy Advising
Account Management
Risk Management
Regulatory Compliance
Verbal Communication
Written Communication
Organization
Collaboration
Analytical Skills
Problem Solving
Vendor Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Relationship Management
Account Management
Vendor Management
Quality Audits
Coaching
Training
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Customer Communications
Transaction Processing
Data Analysis
Process Improvement
Confidentiality
Financial Services

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