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Added 10 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat…
Added 10 mins ago
IC
Senior Project Manager
Infotek Consulting Inc.
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead two concurrent, large-scale, complex, high-profile, and high-risk IT projects through planning, execution, implementation, and…
Added 10 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 10 mins ago
AS
Sr Project Manager
AgileGrid Solutions
Canada
- $100,000 to $120,000 CAD / year
- Full-time
…attention to safety and quality, and disciplined financial management are essential. This role is focused on the successful execution and ongoing improvement of capital projects, rather…
Added 10 mins ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
Goodreid is an independent, employee-owned investment management firm, founded in 1986, managing more than $1 billion in client assets. For nearly 40 years, we have managed discretionary…
Added 10 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 10 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 10 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 10 mins ago
FH
Assistant Grounds and Equipment Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Fairmont Hotel seeks an Assistant Grounds and Equipment Manager to support in overseeing grounds maintenance, landscaping, and equipment management. Responsibilities include supervising…
Added 10 mins ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 11 mins ago
EM
Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 11 mins ago
W
Technical Coordinator
Webuild
Toronto, ON
- Full-time
…involved disciplines, coordination of external consultants, management of interfaces with clients and project stakeholders, and control of the technical documentation required for tender…
Added 11 mins ago
AI
Sr. Project Coordinator
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
…follow-ups, and Steering Committee reporting. This frees the Project Manager to focus on the critical path, key decisions and priority…
Added 11 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
…support to account teams through client acquisition, relationship management and credit management processes as well as providing transactional support for client specific financing…
Added 11 mins ago
W
Proposal Manager
Webuild
Toronto, ON
- Full-time
Webuild is seeking a Proposal Manager for its Toronto branch. The successful candidate will be responsible for managing the preparation, coordination, and submission of proposals for…
Added 11 mins ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Strong level of commercial acumen, including cash collection, workshare, change management and contract review and management.
Added 11 mins ago
BI
Therapeutic Specialist, CRM - London, Ontario and surrounding areas (15-month contract)
Boehringer Ingelheim
London, ON
- Contract
…customer-facing team members and District Customer & Account Manager to maximize business opportunities. Accountable for assigned key accounts. Works collaboratively with all…
Added 11 mins ago
W
HSE Manager
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking a HSE Manager to join our HSE team at our Air Products project in Edmonton, AB.
Added 11 mins ago
LC
Assistant Store Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
Work in collaboration with the Store Manager and District Manager to implement business plans
Added 11 mins ago
IT
Account Manager, Client Services
InTandem Talent
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 11 mins ago
B
Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…Alternative Investments, Core Active Investments or Client Portfolio Management. This internship offers a unique opportunity to work alongside experienced portfolio managers and…
Added 11 mins ago
P
Senior Manager Cyber Generalist
PwC
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 27 mins ago
ON
Mental Health Worker
Ontario Native Women's Association
Thunder Bay, ON
- Full-time
Reporting to the Branch Manager, the Mental Health Worker provides wholistic services that meet the needs of Indigenous women and their families through a range of supports focused on…
Added 27 mins ago
CH
Maintenance Technician
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
Working closely with the Building Manager and reporting to the Maintenance Manager, the Maintenance Technician plays a vital role in maintaining the safety, security, and livability of…
Added 27 mins ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
· Maintain emergency preparedness and response programs, permit-to-work controls and change-management processes to prevent adverse safety or environmental impacts.

BMO

Account Specialist, LVAR

Quebec, QC, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and carry out loss mitigation solutions, including loan modifications and liquidation options. Advises customers on payment strategies, handles transactions and communications, maintains accurate documentation, and escalates complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience; a post-secondary degree in a related field is desirable, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Review
Risk Assessment
Verbal Communication
Written Communication
Organization
Collaboration
Analytical Skills
Problem Solving
Regulatory Compliance
Relationship Management
Process Improvement

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Credit Collections
Customer Service
Relationship Management
Risk Management Framework
Risk Appetite
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Vendor Management
Quality Audits
Process Improvement
Customer Communications
Transaction Processing
Data Analysis
Collections Life Cycle

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