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Added 11 mins ago
L
Product Manager
LBMX
London, ON
- Full-time
…strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and…
Added 11 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
…providing transactional support for client specific financing solutions. This role will prepare you for a rewarding career as a Relationship Manager, Commercial Banking and strategic…
Added 11 mins ago
B
Systems Administrator - (Windows and Unix-Linux environments/ Automation/ AWS)
BMO
Toronto, ON · SCC
- Full-time
Develops, maintains, and supports automation solutions and scripting to streamline operational processes, reduce manual effort, and improve service reliability.
Added 11 mins ago
Senior Electrical Engineer
CBCL Limited
Saint John, NB
…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 11 mins ago
Senior Electrical Engineer
CBCL Limited
Halifax, NS
…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 11 mins ago
B
Information Security Advisor
BMO
Toronto, ON · FCP
- Full-time
…internal and external stakeholders. Ensures that requirements and solutions align to a real business need, are approved by all relevant stakeholders, and meets essential information…
Added 11 mins ago
Senior Electrical Engineer
CBCL Limited
Fredericton, NB
…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 26 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Brampton, ON
- Full-time
The Site Superintendent will work closely with the Construction Manager and Project Management team to coordinate daily site operations, ensure safety compliance, and maintain project…
Added 26 mins ago
TS
Project Manager - Water/Wastewater Infrastructure
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
We have partnered with a leading General Contractor that is seeking an experienced Project Manager to join a high-performing construction team delivering complex infrastructure projects.…
Added 26 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Added 26 mins ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…team as an Integrated Talent Partner. Reporting to the Senior Manager, Integrated Talent, this role is ideal for a human resources generalist who enjoys partnering with leaders, supporting…
Added 26 mins ago
TS
Project Manager
TalentSphere Staffing Solutions
Richmond, BC
- Full-time
Grow your Construction career as a Project Manager with an established General Contractor in the Commercial Construction, Design/Build arena! With a focus on Light Industrial Buildings,…
Added 26 mins ago
D
Business Development Manager | GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 26 mins ago
CC
Coffee Quality & Innovation Manager
Canterbury Coffee
Richmond, BC
- $88,000 to $110,000 CAD / year
- Full-time
…reaches the cup. We are looking for a Coffee Quality & Innovation Manager who brings together a passion for exceptional coffee with strong expertise in sensory evaluation, food safety,…
Added 26 mins ago
Regional Quality Manager
GHD Group Pty Ltd
Toronto, ON
…stakeholders to identify areas for improvement and together building communications and initiatives that assist GHD in achieving its business and improvement…
Added 26 mins ago
Housekeeping Cleaner - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…refinishing, waste handling and hauling and furniture moving for all building systems and building fixtures. Performs all duties in accordance with established health and safety…
Added 26 mins ago
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Financial Services Representative - North Vancouver (8-Month Contract)
Vancity
North Vancouver, BC
- Full-time
…As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about…
Added 26 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions
Lucknow, ON
- Full-time
From developing and building scalable wind (onshore and offshore), solar, storage (battery and pumped storage hydro), smart EV charging, microgrids, green hydrogen, and transmission…
Added 26 mins ago
EP
Renewable Energy Technician - Multiple Levels (2, 3, or 4) [On-Site]
EDF power solutions
Lucknow, ON
- Full-time
From developing and building scalable wind (onshore and offshore), solar, storage (battery and pumped storage hydro), smart EV charging, microgrids, green hydrogen, and transmission…
Added 41 mins ago
Staff Product Manager, Risk
Stripe
Toronto, ON
As a Staff Product Manager on the Risk team, you will lead cross-Risk and cross-Stripe initiatives that fundamentally change how Stripe and our users manage risk. You will identify the most…
Added 41 mins ago
CC
Retail Store Manager
Canna Cabana
Waterloo, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 41 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 41 mins ago
RB
Assistant Branch Manager Intern, Bloor & Yonge Branch
Royal Bank of Canada
Toronto, ON
- Full-time
Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning
Added 41 mins ago
Software Development Manager, Amazon Financials Foundation Services (AFFS)
Amazon
Vancouver, BC
…businesses with robust financial management capabilities. We are building the next generation of cloud-based core financial management suites that deliver complete, accurate, timely, and…
Added 55 mins ago
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Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.

BMO

Account Specialist, LVAR

AB, Canada
Alberta, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review delinquent, high-risk, and written-off accounts to identify collection opportunities and execute loss mitigation solutions, including loan modifications and liquidation. Advise customers on payment strategies, handle collection-related transactions and inquiries, maintain accurate documentation, and escalate complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Collections Strategies
Loss Mitigation
Customer Service
Sales
Payment Strategy Advising
Account Management
Credit Collection Disputes
Vendor Management
Quality Auditing
Coaching And Training
Data Analysis
Problem Solving
Communication
Organization
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Life Cycle
Customer Service
Account Management
Credit Collection Disputes
Vendor Management
Quality Audits
Coaching And Training
Collections Laws And Regulations
Risk Management Framework
Risk Appetite
Customer Communications
Transaction Processing
Data Analysis
Process Improvement
BMO Products And Services

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