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Added 8 mins ago
Senior Hydrogeologist
GHD Group Pty Ltd
Mississauga, ON
…Hydrogeologist capable of team leadership, developing/maintaining client relationships, and managing complex interdisciplinary projects to support and grow our business in the Greater…
Added 8 mins ago
LP
Senior Administrator & Yardi Operations (Condominium)
Larlyn Property Management Ltd.
London, ON
- Full-time
…a new direction focused on accountability, efficiency, and client…
Added 22 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 23 mins ago
HH
Crisis Management Services Counsellor (Critical Incident Response)
Homewood Health Centre
Cape Breton, NB
- Part-time
Homewood Health™ is looking for an experienced crisis management specialist to provide workplace trauma response and organizational crisis management services on an occasional, contract…
Added 23 mins ago
FG
Software Developer | Banking & Capital Markets
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 37 mins ago
GI
Logistics Solutions Specialist
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Logistics Solutions Specialist – Projects & Freight Forwarding
Added 38 mins ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 53 mins ago
R
Banking Advisor
RBC
Moose Jaw, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 53 mins ago
AC
Early Careers: Broker, Risk Solutions - Calgary
Aon Corporation
Calgary, AB
- Full-time
…Aon’s risk analyzers and global delivery teams increasingly support routine execution, allowing Brokers to focus earlier on commercial judgment, market strategy and client…
Added 53 mins ago
LS
MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
…role combines divisional leadership, financial management, client relationships and hands-on project management. The successful candidate will bring practical construction experience and…
Added 53 mins ago
JT
Workforce Specialist, Job ID# 7079
JVS Toronto
Toronto, ON
- Full-time
…ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to developing relationships with…
Added 53 mins ago
TG
Senior Specialist, TSX Listings
TMX Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
…market integrity across Canadian capital markets. As a Senior Specialist, TSX Listings, you will oversee critical transaction workflows, liaise directly with corporate issuers and their…
Added 53 mins ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…to understand and identify new threats and incidents to make client data safer. As Data Engineer you will join a team that leverages and is on a journey of quickly enhancing our Big Data…
Added 53 mins ago
PC
Client Service Administrator
People Corporation
Winnipeg, MB · Kingston, ON · Toronto, ON · MB - PC NPW - Wpg
- Full-time
…technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications, and other adhoc…
Added 1 hour ago
C
Client Engagement Associate, 15h/week - Sherbrooke
CIBC
Sherbrooke, QC
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
C
Client Engagement Associate, 33h/week - Lennoxville
CIBC
Sherbrooke, QC · Lennoxville
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
Investment & Personal Banking Specialist - Mont St-Hilaire, QC - 12 month contract
Scotiabank
Mont-Saint-Hilaire, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 1 hour ago
RB
Operation Specialist Performance Measurement
Royal Bank of Canada
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 1 hour ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 1 hour ago
Y
Talent Acquisition and Development Specialist (Saas) - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Partner with leadership and People Team to support and enhance onboarding programs for new hires across departments
Added 1 hour ago
FG
Mainframe Production Support
FDM Group
Montreal, QC
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 1 hour ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 1 hour ago
Steel Building Design & Production Specialist
Toro Steel Buildings
Markham, ON
As a Steel Building Design & Production Specialist, you will play an important role in connecting the technical aspects of our building solutions with our sales and project coordination…
Added 1 hour ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…

BMO

Account Specialist, LVAR

AB, Canada
Alberta, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review delinquent, high-risk, and written-off accounts to identify collection opportunities and execute loss mitigation solutions, including loan modifications and liquidation. Advise customers on payment strategies, handle collection-related transactions and inquiries, maintain accurate documentation, and escalate complex cases while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws, BMO products and services, and marketplace trends, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Collections Strategies
Loss Mitigation
Customer Service
Sales
Payment Strategy Advising
Account Management
Credit Collection Disputes
Vendor Management
Quality Auditing
Coaching And Training
Data Analysis
Problem Solving
Communication
Organization
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Life Cycle
Customer Service
Account Management
Credit Collection Disputes
Vendor Management
Quality Audits
Coaching And Training
Collections Laws And Regulations
Risk Management Framework
Risk Appetite
Customer Communications
Transaction Processing
Data Analysis
Process Improvement
BMO Products And Services

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