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Added 7 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The Senior Manager translates enterprise and Operations priorities into a practical improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance,…
Added 7 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 7 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 7 mins ago
VC
Nurse Case Manager (RN/RPN)
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Come work as a Nurse Case Manager with Vancouver Coastal Health (VCH) on the Home Health team in Vancouver, BC. Apply now to join the team!
Added 7 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- $29.76 to $31.64 CAD / hour
- Part-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 7 mins ago
WO
Speech Pathologist - Speech Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
This position will report to the Clinical Services Manager, Professional Practitioner.
Added 7 mins ago
RB
Senior Relationship Manager, Retail Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 22 mins ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…
Added 22 mins ago
Production Manager (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
The Production Manager is responsible for the production and delivery of the Company’s products to military and commercial marine navigation customers. The incumbent works closely with…
Added 22 mins ago
Manager, Partner Engagement
Human Resources
Toronto, ON
…for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic…
Added 22 mins ago
UO
Laboratory Operations Lead
University of Alberta
Edmonton, AB
- Full-time
…departments. Reporting directly to the Academic Department Manager, this position serves as the operational backbone for departmental research, academic instruction, and scientific…
Added 22 mins ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Our security practice is currently looking for a Senior Manager to focus on helping our health industry clients mitigate cyber security risks using our range of end-to-end security services.
Added 22 mins ago
PF
Assistant Manager
Planet Fitness
Edmonton, AB
- Full-time
…Evenings and Weekends, Job Category: Customer Service, Assistant…
Added 22 mins ago
PF
Front Desk Associate
Planet Fitness
Edmonton, AB
- Part-time
Hands-on experience in accepting payments from customers and give change and receipts.
Added 22 mins ago
P
Experienced Talent Acquisition Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
…and specialized talent. The Experienced Talent Acquisition Manager translates recruitment strategies into consistent, high-quality execution across assigned business areas. You’ll bring…
Added 22 mins ago
S
Senior Construction Contract Administrator
Stantec
Calgary, AB
- Full-time
…preconstruction to review drawings and work with the Construction Manager or other construction-focused professionals to identify and address issues early in the…
Added 22 mins ago
GP
Project Manager II
Global Payments Inc.
Toronto, ON
- Full-time
Directs projects that have some potential for scope change which requires collaboration, negotiation, and/or conflict management with internal and/or external stakeholders
Added 22 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
The Senior Manager translates enterprise and Operations priorities into a practical improvement roadmap, supported by disciplined opportunity intake, business cases, delivery governance,…
Added 22 mins ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
The Senior Manager, Environment, Health and Safety (EHS) is responsible for leading all EHS programs at Manufacturing Operations in Ontario, Distribution Centre Operations in Ontario and…
Added 22 mins ago
WO
Speech Pathologist - Speech Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
This position will report to the Clinical Services Manager, Professional Practitioner.
Added 22 mins ago
R
Senior Relationship Manager, Retail Financial Services- EN
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 22 mins ago
OI
Operations Manager
Outhire Inc.
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
…out the costs behind each project. The pace is fast, plans change often, and the role connects the sales, warehouse, and operations…
Added 22 mins ago
WO
Speech Pathologist - Speech Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
This position will report to the Clinical Services Manager, Professional Practitioner.
Added 22 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 22 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Serve as a technical lead, recognized for growing domain expertise, embracing change, and navigating ambiguity with resiliency, while fostering the development of less experienced team…

BMO

Account Specialist, LVAR

ON, Canada
Ontario, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and carry out loss mitigation solutions, including loan modifications and liquidation options. Handles customer calls, advises on payment strategies, processes transactions and documentation, and coordinates with internal teams while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and preferably a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws and BMO products, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Management
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Regulatory Compliance
Risk Management
Data Analysis

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Account Management
Relationship Management
Vendor Management
Quality Audits
Coaching
Training
Transaction Processing
Customer Communications
Data Analysis
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Process Improvement
Confidentiality

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