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Added 48 mins ago
RD
Operation Specialist Performance Measurement
RBC Dominion Securities
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 1 hour ago
GI
Logistics Solutions Specialist
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Logistics Solutions Specialist – Projects & Freight Forwarding
Added 2 hours ago
AC
Early Careers: Broker, Risk Solutions - Calgary
Aon Corporation
Calgary, AB
- Full-time
Support placement workflows across broking, account management, analytics, operations, specialist teams and global delivery partners.
Added 2 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…analytics initiative focused on strengthening the security of Client data. Sun Life’s Information Security organization is enhancing its data engineering, platform, analytics, and insights…
Added 2 hours ago
RB
Operation Specialist Performance Measurement
Royal Bank of Canada
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 3 hours ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 3 hours ago
H(
Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
…$2,500 per year, parental leave top-up, and a health spending…
Added 3 hours ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
As a Software Development QA Specialist for our FortiEndpoint product, you will be responsible for ensuring the functionality, reliability, and security of our multi-platform endpoint…
Added 3 hours ago
M
Spécialiste en préparation magistrale l Compounding Specialist
Medisca
Montreal, QC
- Full-time
Évaluer la demande du client pour s'assurer de la sécurité, de l'efficacité thérapeutique, de la justification, de la pertinence de la voie d'administration demandée, de la concentration de…
Added 3 hours ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
Working closely with Project Managers and Client Account Managers, this individual will provide technical leadership, strategic direction, and support in client engagement activities. While…
Added 3 hours ago
R
Operation Specialist Performance Measurement
RBC
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 4 hours ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 4 hours ago
BV
Marketing Assistant
Brand Vision
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…greater responsibility and progress into positions such as Account Manager or Sales Specialist. Career progression will reflect your performance, strengths, and professional interests,…
Added 4 hours ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 4 hours ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 4 hours ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers. Work closely with the offshore cash and…
Added 4 hours ago
CM
Senior Specialist, Custody Services
CIBC Mellon
Toronto, ON
- Full-time
The Senior Specialist, Custody Services will provide day-to-day support to Custody Services in Toronto and Pune India in the form of professional client service, account oversight and risk…
Added 5 hours ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 5 hours ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Winnipeg, MB
- Full-time
…integral part of a larger coverage team that maintains strong client relationships. Facilitates growth initiatives for the Bank through significant business development and excellent…
Added 5 hours ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 5 hours ago
B
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 5 hours ago
B
Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 5 hours ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 5 hours ago
B
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Added 5 hours ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.

BMO

Account Specialist, LVAR

ON, Canada
Ontario, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and carry out loss mitigation solutions, including loan modifications and liquidation options. Handles customer calls, advises on payment strategies, processes transactions and documentation, and coordinates with internal teams while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and preferably a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws and BMO products, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Management
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Regulatory Compliance
Risk Management
Data Analysis

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Account Management
Relationship Management
Vendor Management
Quality Audits
Coaching
Training
Transaction Processing
Customer Communications
Data Analysis
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Process Improvement
Confidentiality

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