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Added 12 mins ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a…
Added 12 mins ago
BL
Coordinator, Volunteer Services
Better Living and Community Services
Newmarket, ON
- Full-time
Training and/or experience in public relations, marketing of volunteer programs, and community networking.
Added 27 mins ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
…we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians,…
Added 27 mins ago
DP
Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
The location in Thunder Bay, Ontario, Canada, is seeking talent to fill the position of Talent Acquisition Specialist, Ontario Wood Products. This job is full-time permanent.
Added 27 mins ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
Location: This position will be based out of our Toronto, ON office. We strive for collaboration, which is why we offer a work environment where our employees thrive and develop…
Added 27 mins ago
C
Video Producer, Scams Unit (English Services) (On Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…focused exclusively on decoding the latest scams and deceptive marketing practices as we help Canadians make sense of what they can do to protect themselves. You will also work with our…
Added 27 mins ago
Journeyman Electrical or Instrumentation Tradesperson
Pembina Pipeline Corporation
Regina, SK
…value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 27 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
Position: Franchise Business Consultant – Ontario GTA East
Added 42 mins ago
CE
Crude Product Quality Specialist
Cenovus Energy
Calgary, AB
- Full-time
Note: The application deadline for this position is 11:59 PM MT November 11, 2026.
Added 42 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
…colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory…
Added 42 mins ago
S
HR Business Partner
Stantec
Calgary, AB
- Full-time
…person ideally located in our Calgary or Edmonton office. This position offers a flexible hybrid work arrangement (average of at least 3 days per week in…
Added 42 mins ago
Financial Service Representative
Money Mart
Calgary, AB
…refinancing options, and other important information using approved marketing…
Added 42 mins ago
Financial Service Representative
Money Mart
Peace River, AB
…refinancing options, and other important information using approved marketing…
Added 42 mins ago
Project Coordinator, Bell Media
Bell
Vancouver, BC
Diploma/degree in Commerce, Marketing, Business Administration, or a related field, or equivalent professional experience
Added 42 mins ago
Marketing Intern, Foodservice & Ingredients (8 months)
Lactalis
Toronto, ON
In conjunction with the Marketing Director for the Foodservice & Ingredients Division, the Foodservice Marketing Intern assists in various stages of marketing & transition projects…
Added 43 mins ago
CC
Manager, Leadership Giving
Canadian Cancer Society
Toronto, ON
- $67,000 to $77,000 CAD / year
- Full-time
This position is responsible for identifying, qualifying, cultivating, soliciting and stewarding individual and Foundation donors, contributing towards the Canadian Cancer Society’s (CCS)…
Added 58 mins ago
DC
Marketing and Communications Manager
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
We’re looking for a Marketing & Communications Manager to join our Vancouver office and play a key role in
Added 58 mins ago
Employment/Placement Specialist
March of Dimes Canada
Mississauga, ON
We are currently looking to fill an Employment/Placement Specialist position in our West Central Region (Mississauga). The Employment/Placement Specialist will provide services to adults…
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Brampton, ON
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Niagara-on-the-Lake, ON
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Grande Prairie, AB
- Part-time
Promotes products through marketing and encourages use of the PC Optimum program
Added 1 hour ago
SD
Marketing & Communications Manager
SRS Distribution Inc.
ON · Corporate ON (CAN)
- Full-time
We are seeking an experienced and innovative Marketing Manager to join our dynamic team at GMS Canada. The Marketing Manager will be responsible for developing and implementing strategic…
Added 1 hour ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
Work cross-functionally with Product Management, Marketing, Solutions, Customer Success, and Human Resources to address customer needs and ensure the team has what it needs to succeed.

BMO

Account Specialist, LVAR

ON, Canada
Ontario, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and carry out loss mitigation solutions, including loan modifications and liquidation options. Handles customer calls, advises on payment strategies, processes transactions and documentation, and coordinates with internal teams while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and preferably a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws and BMO products, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Management
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Regulatory Compliance
Risk Management
Data Analysis

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Account Management
Relationship Management
Vendor Management
Quality Audits
Coaching
Training
Transaction Processing
Customer Communications
Data Analysis
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Process Improvement
Confidentiality

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