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Added 5 mins ago
BG
Supervisor - Service Department - Construction and Forestry
Brandt Group of Companies
Campbell River, BC
- Full-time
…achieve maximum efficiency and productivity, while directly quality repair work. The Foreman is also responsible for making recommendations to the Service Manager regarding technician…
Added 5 mins ago
RC
General Manager
Retirement Concepts
Coquitlam, BC
- $105,000 to $120,000 CAD / year
- Full-time
The General Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service…
Added 5 mins ago
IC
Senior Project Manager
Infotek Consulting Inc.
Toronto, ON
- $90 to $110 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead two concurrent, large-scale, complex, high-profile, and high-risk IT projects through planning, execution, implementation, and…
Added 5 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
Quebec, QC
- Part-time
…may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 5 mins ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
We're hiring a hands-on Demand Generation Manager to improve conversion at every stage of our marketing and sales pipeline. You'll dig into the data, find where prospects stall, and run the…
Added 5 mins ago
AS
Sr Project Manager
AgileGrid Solutions
Canada
- $100,000 to $120,000 CAD / year
- Full-time
…environments, where sound engineering judgment, attention to safety and quality, and disciplined financial management are essential. This role is focused on the successful execution and…
Added 5 mins ago
GE
Senior Manager of Information Technology and Digital Transformation
Grand Erie District School Board
Brantford, ON
- Full-time
Reporting to the Superintendent of Education, the Senior Manager of Information Technology and Digital Transformation is a visionary leader responsible for driving digital transformation…
Added 5 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 5 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
- Part-time
…may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection…
Added 5 mins ago
EP
Site Operations Supervisor - [On-Site]
EDF power solutions North America
Lucknow, ON
- Full-time
…troubleshooting, repairs, guiding field personnel, auditing safety and quality of operational maintenance activities, accommodating training needs, as well as assisting Site Manager in…
Added 5 mins ago
LA
MRO Buyer
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
Reporting to the Maintenance Manager, you will assist with maintenance planning while managing the purchasing, inventory, and availability of spare parts and maintenance supplies. This role…
Added 5 mins ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 5 mins ago
HA
QC Packaging Technician- Afternoon Shift
Hunter Amenities International Ltd.
Burlington, ON
- Full-time
The QC Packaging Technician supports Quality Control activities by inspecting, measuring and testing primary, secondary and tertiary packaging components used for cosmetic and personal care…
Added 5 mins ago
EM
Research Manager - E M FLUIDS INC.
E M Fluids Inc.
Toronto, ON
- Full-time
We are seeking a Research Manager with a Chemical Engineering (or engineering, in general) background to lead and support R&D activities, with a strong emphasis on laboratory…
Added 5 mins ago
RG
Senior Pharmaceutical Automation Project Manager
RecruitPod Global
Pointe-Claire, QC
- Full-time
Lead pharmaceutical automation projects from concept through commissioning, meeting scope, schedule, budget, and quality objectives.
Added 5 mins ago
SF
Product Manager - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
The Product team at Simplii Financial builds simple, intuitive experiences that put our clients first. As a Product Manager, you'll be embedded in a squad where you'll contribute to…
Added 5 mins ago
W
Senior Marine Project Manager
Worley
Vancouver, BC
- Full-time
Lead and manage engineering team execution on major/large-scale projects, ensuring alignment with project objectives, safety, quality, cost, and schedule.
Added 5 mins ago
V
Regional Sales Manager - Mining (Western Canada)
Veolia
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 5 mins ago
AG
Account Manager, Social
Adelphi Group
Toronto, ON
- Full-time
As an Account Manager, Paid Social Activation, you will lead campaign execution and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 5 mins ago
W
(CAN) Asset Protection Associate
Walmart
Barrie, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 5 mins ago
LC
Assistant Store Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
…collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning in apparel, accessories, and footwear. Joe Fresh collections are polished and…
Added 5 mins ago
Facilities Coordinator
Give and Go Prepared Foods
Toronto, ON
…ingrained values of respect, direct and open communication, quality and accountability, we’d love to have you join our team. Our Consumer Brands: two-bite® brand, include two…
Added 5 mins ago
Engineering Technologist, Capital Projects (temporary for up to 4 years)
Workforce Development
Lakeshore, ON
Reporting to the Supervisor - Capital Projects, Manager - Capital Projects, and under the overall direction of the Executive Director - Infrastructure Services, the Temporary Engineering…
Added 5 mins ago
S
National Key Account Manager
Solina
Toronto, ON
- Full-time
Reporting to the Director, QSR & National Accounts, the National Account Manager - QSR owns a portfolio of named Canadian Tier 1 quick-service restaurant and FSR customers. This is a…
Added 5 mins ago
IT
Account Manager, Client Services
InTandem Talent
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…

BMO

Account Specialist, LVAR

ON, Canada
Ontario, Canada, Canada

$35,500.00 - $65,000.00 · Full-time

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Job details

Pay: $35,500.00 - $65,000.00
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Analyzes data and information to provide insights and recommendations.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
Knowledge of BMO products and services.
Knowledge of competitive marketplace and trends in product offerings.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Salary:

$35,500.00 - $65,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent, high-risk, and written-off accounts to identify collection opportunities and carry out loss mitigation solutions, including loan modifications and liquidation options. Handles customer calls, advises on payment strategies, processes transactions and documentation, and coordinates with internal teams while protecting customer and bank interests.

Requirements

Typically requires 1–2 years of relevant experience and preferably a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have working knowledge of consumer collections laws and BMO products, along with good communication, organization, collaboration, analytical, and problem-solving skills.

Skills

Consumer Collections
Customer Service
Collections Strategies
Loss Mitigation
Payment Strategy Advising
Account Management
Verbal Communication
Written Communication
Organization
Collaboration
Teamwork
Analytical Skills
Problem Solving
Regulatory Compliance
Risk Management
Data Analysis

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Opportunities
Loss Mitigation
Loan Modifications
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Collections Disputes
Collections Life Cycle
Customer Service
Account Management
Relationship Management
Vendor Management
Quality Audits
Coaching
Training
Transaction Processing
Customer Communications
Data Analysis
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Process Improvement
Confidentiality

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