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Added 3 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 3 mins ago
L
Full Stack Engineer, Agentic AI
Lazer
Remote, Canada
- Contract
- Remote
Design and build scalable data pipelines and data lakes as needed.
Added 18 mins ago
CP
Senior Manager, Cybersecurity Operations & Vulnerability Management
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Reporting to the Senior Director, Cybersecurity Operations and Vulnerability Management, the Senior Manager, Security Operations & Vulnerability Management leads CAAT’s enterprise security…
Added 18 mins ago
Manager, Partner Engagement
Human Resources
Toronto, ON
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 18 mins ago
UO
Laboratory Operations Lead
University of Alberta
Edmonton, AB
- Full-time
…departments. Reporting directly to the Academic Department Manager, this position serves as the operational backbone for departmental research, academic instruction, and scientific…
Added 18 mins ago
A
Cyber Security Health Industry Lead
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…non-technical audiences. Can apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. You are eager…
Added 18 mins ago
P
Experienced Talent Acquisition Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
…and specialized talent. The Experienced Talent Acquisition Manager translates recruitment strategies into consistent, high-quality execution across assigned business areas. You’ll bring…
Added 18 mins ago
VG
Manager, Finance & Internal Controls
Volaris Group
ON · Canada - Ontario
- Full-time
Our Portfolio is searching for a strong Manager, Finance & Internal Controls to join the Portfolio reporting directly to the Director, Finance, Bacchus Portfolio. This role will be…
Added 18 mins ago
S
Senior Construction Contract Administrator
Stantec
Calgary, AB
- Full-time
Supporting project leadership, including the Project Manager and Design Lead, in construction-phase decision-making.
Added 18 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 18 mins ago
D|
Senior Manager, Environment Health and Safety
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
The Senior Manager, Environment, Health and Safety (EHS) is responsible for leading all EHS programs at Manufacturing Operations in Ontario, Distribution Centre Operations in Ontario and…
Added 18 mins ago
SP
Manager, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Product Manager to help shape the future of our sales compensation and revenue planning platforms, blending deep domain expertise in incentive compensation with a strong…
Added 18 mins ago
KR
Cloud Support Engineer
KTek Resourcing
Toronto, ON · Scarborough, ON
- Contract
Design, build, manage, and operate Azure infrastructure including virtual networks, compute, storage, identity, and security services in large-scale environments
Added 18 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Own and deliver projects aligned with the team's quarterly cadence, from technical design and implementation through testing, deployment, and production support, ensuring work contributes…
Added 18 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly…
Added 18 mins ago
MM
Mechanical Designer
Modine Manufacturing Company
Calgary, AB
- Full-time
Reporting to the Engineering Manager - Design, this position is responsible for the mechanical design of HVAC air handlers.
Added 33 mins ago
T
Project Manager - AJISS Performance Management
Thales
Ottawa, ON
- Full-time
…transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's…
Added 33 mins ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
Leads the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) and is largely…
Added 33 mins ago
T
Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
Design, develop and deploy system enhancements
Added 33 mins ago
CC
Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
…existing revenue-driving products. The Software Developer will design and develop various components of the software including external software integrations, back-end server…
Added 33 mins ago
B
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Assess process design, technology dependencies, control effectiveness, operational outcomes, and residual risk.
Added 33 mins ago
B
Strategic Change Manager
BMO
AB · BC · Toronto, ON · BMOPLACE
- Full-time
Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.
Added 33 mins ago
CS
Generalist, People & Culture - Canem Systems
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
…offering comprehensive services across Canada. Our expertise spans design assistance, pre-construction, planning, installation, and maintenance. We excel in delivering sophisticated…
Added 48 mins ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Underwriting – Programs & Operations leads underwriting, portfolio management, reinsurance coordination and operations for the Programs division. The role ensures business…
Added 48 mins ago
Senior Manager, Learning Design & Delivery - Toronto, ON
Scotiabank
Toronto, ON
Design, develop and manage all project plans, schedules and logistics associated with training programs. Facilitate relevant sessions and activities as required.

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NS, Canada
Nova Scotia, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Provides customer support, handles escalations and transactions, analyzes account data, and contributes to collections processes, reporting, training, and continuous improvement.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Negotiation
Customer Service
Relationship Management
Communication
Collaboration
Analytical Thinking
Problem Solving
Influencing
Risk Management
Loss Mitigation
Data Analysis
Reporting
Training and Coaching
Bilingual Communication

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit Analysis
Collections Strategies
Loss Mitigation
Loan Modification
Debt Recovery
Payment Strategies
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Credit Qualifications
Account Review
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Collections Disputes
Training and Coaching
Process Improvement
Stakeholder Collaboration
Customer Communications
Financial Services

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