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Added 5 mins ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
…implement scalable DevOps solutions and enable reliable application…
Added 5 mins ago
R|
Receiving, Distribution and Package Delivery Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Prioritize perishable packages (refrigerated, frozen, cryogenic) and maintain the cold chain until delivery,
Added 5 mins ago
WW
Corporate Director, GIS Services
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- Full-time
Strong business development, project delivery, and financial management skills.
Added 5 mins ago
SC
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Added 15 mins ago
Information Writer
Department of Education and Early Childhood Learning
Winnipeg, MB
…internal and external stakeholders, the position supports the delivery of clear, effective, and audience-appropriate information across a variety of communications and educational…
Added 20 mins ago
FH
RN/RPN, Substance Use Services
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Surrey, BC
- Full-time
…Nurse/Registered Psychiatric Nurse provides and coordinates the delivery of nursing care services to clients experiencing problematic substance use, such as assessment, referrals,…
Added 20 mins ago
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Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
…decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 35 mins ago
S
In Store Bakery - Decorator Cake
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Regina, SK
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 35 mins ago
MS
Sales Manager - Party & Events
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- Full-time
Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
Added 1 hour ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…evaluation. The next phase is proving in-production reliability, delivery economics, repeatability, and scalability. The companies that successfully deploy trusted AI workers into…
Added 1 hour ago
PV
Full - Time Keyholder
Pet Valu
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- Full-time
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Added 1 hour ago
B
Senior Middleware Specialist
BuzzClan
ON · Ontario, Canada
- Contract
…middleware platforms, enterprise service buses (ESBs), API management, messaging technologies, cloud integration, DevOps practices, and application…
Added 1 hour ago
MT
Dispatcher
MAJCO TRUCKING
Beeton, ON
- Full-time
Accurately enter customer orders into the transportation management system (TMS).
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Day
Shoppers Drug Mart
Vancouver, BC
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
TS
Customer Service Specialist
TCL Supply Chain (Supply Chain)
Acheson, AB
- Temporary
To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.
Added 2 hours ago
Assistant Cook - Full-time
COGIR Real Estate
Kawartha Lakes, ON · Lindsay, ON
Reporting to the Culinary Manager, the Assistant Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 2 hours ago
RM
Pharmacy Technician Registered
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Kawartha Lakes, ON · Lindsay, ON
- Part-time
The staff is responsible for the procurement, storage, preparation and delivery of all medications, ensuring the safety and quality of all medicine related processes affecting patients of…
Added 2 hours ago
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RQ11734 – Business Analyst – Senior
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Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11734
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BC
Registered Nurse- Paeds
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- Full-time
Strong organizational, time management, and interpersonal skills
Added 2 hours ago
IG
Account Manager
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- $80,000 CAD / year
- Full-time
…for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented,…
Added 2 hours ago
JE
Online Math Teacher
Jadeclass Education
Remote, Canada
- From ¥1,000 CNY / year
- Part-time
- Remote
Added 2 hours ago
AG
Technical Lead, Aerospace Development
ADGA Group Consultants Inc
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s intelligence and enforcement agencies…
Added 3 hours ago
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Intermediate IT Business Analyst
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Toronto, ON
- Contract
Collaborate with cross-functional teams to standardize templates, documentation, and delivery approaches
Added 3 hours ago
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Technical Lead, Aerospace Development
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Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s intelligence and enforcement agencies…
Added 3 hours ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
…and training, cyber and infrastructure security, and program delivery. With nearly 60 years of experience, ADGA supports federal clients and Canada’s intelligence and enforcement agencies…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NB, Canada
New Brunswick, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews and manages delinquent, high-risk, and written-off accounts, advising customers on payment strategies and loss-mitigation options while working to maximize recovery and protect the Bank’s interests. Provides customer service, handles escalations and transactions, supports collections processes and training, and analyzes account data to recommend improvements and solutions.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influencing
Data Analysis
Reporting
Loss Mitigation
Risk Management
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Payment Strategies
Loss Mitigation
Loan Modification
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
BMO Products and Services

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