Jobs in Canada

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Added 11 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Medicine Hat, AB
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions
Added 11 mins ago
E
Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager…
Added 11 mins ago
Mechanical Equipment Engineering
BWXT
Peterborough, ON
Reporting to the Mechanical Equipment Engineering Manager. Responsibilities of the engineer performing this role include setting the technical direction for the overall project and acting…
Added 11 mins ago
Toronto - Forward Deployed Engineer - Rapid Innovation Lab
EY
Toronto, ON
…including experience with sampling methodologies, error-rate analysis, and validating outputs across large data…
Added 11 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 11 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and…
Added 11 mins ago
Assistant Manager, Digital Merchandising Experience (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Digital Merchandising Experience, you’ll help execute the online category, brand, and product strategies that move our business forward.…
Added 26 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides support for the investigation, analysis & documentation of program risks.
Added 26 mins ago
RB
Client Advisor
Royal Bank of Canada
Guysborough, NS
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 26 mins ago
RB
Client Advisor
Royal Bank of Canada
Selkirk, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 26 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 26 mins ago
Senior Relationship Manager, Automotive Finance
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 26 mins ago
PC
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
Pwc Canada
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
Financial Analysis and Due Diligence: Undertake in-depth financial analysis of client and target financial data to identify deal issues and business value drivers in a wide range of…
Added 26 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
…design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology management…
Added 26 mins ago
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Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 40 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
Are you passionate about retirement projections and life insurance needs analysis? Do you enjoy collaborating with business partners in a wealth management environment? We are looking for…
Added 40 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 40 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 40 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 40 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 40 mins ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 40 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 40 mins ago
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Expansion Controller
H&M
Toronto, ON
- Full-time
Support the Sales Market Expansion Manager with analysis and business case preparation
Added 40 mins ago
RP
Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
We are looking for a talented and committed individual to join us as a Audit & Risk Manager to support the government’s efforts to protect the environment and advance a new economy in which…
Added 41 mins ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NT, Canada
Northwest Territories, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

Apply on LinkedIn About employer

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply on LinkedIn About employer

More about this job

Responsibilities

Review delinquent and high-risk accounts, assess collection opportunities, and execute loss-mitigation strategies to maximize recovery while protecting the Bank’s interests. Advise customers on payment options, resolve complex requests, maintain customer relationships, and support collections teams through reporting, coaching, process improvements, and collaboration with internal stakeholders.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Risk Management
Loss Mitigation
Data Analysis
Reporting
Coaching And Training

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modification
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Payment Strategies
Customer Service
Relationship Management
Negotiation
Credit Collection Disputes
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports And Dashboards
Process Improvement
Quality Audits
Vendor Management
Coaching And Training
Stakeholder Collaboration
Customer Communications
Financial Products
Collections Life Cycle

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Work requirements

Jobs in Canada