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Added 10 mins ago
FS
Manager, Compensation
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Compensation is an experienced compensation professional who owns the day-to-day delivery of Four Seasons compensation programs. As part of the Total Rewards Centre of…
Added 25 mins ago
Site Material Coordinator - Travel Canada
Nordex Group
AB
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 25 mins ago
Sales Support Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver's license and be insurable under our auto insurance policy
Added 25 mins ago
OT
Lead, FP&A Manager
Open Text Corporation
Mississauga, ON
- Other
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 25 mins ago
OT
Sr. FP&A Manager
Open Text Corporation
Mississauga, ON
- Other
Data & Financial Analysis: Integrate data from ERP, HR, and other reporting systems to develop financial models, analyze performance, identify key business drivers, and provide actionable…
Added 40 mins ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
In this role, you will be responsible for designing and implementing financial planning solutions using IBM Planning Analytics to achieve project success as agreed with customers; deliver…
Added 40 mins ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, HR Advisory Services and Recruitment and working as a member of a cohesive team, the Human Resources Business Partner will act as a consultant and strategic…
Added 40 mins ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 1 hour ago
RB
Manager - Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a dedicated Manager - Product Control to join our amazing team! In this role, you will be responsible for the production and execution of all P&L, attestation and…
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
Added 1 hour ago
BK
restaurant manager
Burger King®
Niagara Falls, ON
- Full-time
Added 1 hour ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 2 hours ago
T
Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 2 hours ago
SI
Senior Structural Engineer - Bridges
Synectics Inc.
Peterborough, ON
- $100,000 to $135,000 CAD / year
- Full-time
…management experience. Reporting to the Structural Department Manager, the successful candidate will lead projects from initial planning and design through to completion, ensuring…
Added 2 hours ago
GC
Quality Designer Co-op (Summer 2027)
Game Companies
Vancouver, BC
- Volunteer
…8-month term beginning in May 2027. You will report to the Sr Manager, Program Management for EA SPORTS FC…
Added 2 hours ago
E
Test manager
Ericsson
Ottawa, ON
- Full-time
As a Test Manager in PEU-RP you will as a technical leader develop and use agentic AI as tool to drive and define test analysis of new 5G and 6G RAN features, to secure the most efficient…
Added 2 hours ago
EC
Site Finance Leader
Eaton Corporation
Toronto, ON
- Full-time
The Site Finance Manager provides direct financial leadership for the Critical Power and Digital Infrastructure business unit, serving as a strategic business partner and change agent to…
Added 3 hours ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
We use progressive tools to analyze and visualize data, telling the story of financial drivers, performance, risks and opportunities. We value attributes like collaboration and learning. We…
Added 3 hours ago
TR
Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Proven contract negotiation, supplier management, inventory control, and process improvement experience, supported by strong analytical and financial skills.
Added 3 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 3 hours ago
A
Paid Search & Video Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Reports to: Senior Manager, Performance Marketing
Added 3 hours ago
R
Manager - Product Control
RBC
Toronto, ON
- Full-time
We are looking for a dedicated Manager - Product Control to join our amazing team! In this role, you will be responsible for the production and execution of all P&L, attestation and…
Added 4 hours ago
AE
Paid Search & Video Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Reports to: Senior Manager, Performance Marketing
Added 4 hours ago
C
Treasury Manager- Capital Markets
Couche-Tard
Laval, QC
- Full-time
…Company maintains an appropriate capital structure and the financial flexibility required to achieve its business objectives. This role is also responsible for managing financial risks,…
Added 4 hours ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
8 to 9 years of professional services experience, primarily in financial analysis and valuations

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

ON, Canada
Ontario, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews and manages delinquent, high-risk, and written-off accounts, advising customers on payment strategies and executing loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Provides customer service and collections support, handles escalations and transactions, analyzes account data, and contributes to process improvements, reporting, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influence
Relationship Management
Data Analysis
Reporting
Risk Management
Loss Mitigation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Payment Strategies
Loss Mitigation
Loan Modification
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Process Improvement
Training and Coaching
Quality Audits
Vendor Management
Stakeholder Collaboration
BMO Products and Services

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Work requirements

Jobs in Canada