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Added 4 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Moncton, NB
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 4 mins ago
HVAC Estimator
Neelands HR
Burlington, ON · Collingwood, ON
Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.
Added 4 mins ago
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Estates Administrator, Temporary
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Temporary
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 4 mins ago
A
Estates Administrator, Temporary
Aviso
Toronto, ON
- $55,000 to $65,000 CAD / year
- Temporary
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 18 mins ago
E
Senior Account Manager
Encircle
Kitchener, ON
- Full-time
Growth-oriented: We support your learning and career development
Added 18 mins ago
E
Account Manager
Encircle
Kitchener, ON
- Full-time
Growth-oriented: We support your learning and career development
Added 18 mins ago
BA
Project Manager - Higgs Audio (Toronto)
Boson AI
Toronto, ON
- Full-time
We are hiring a Project Manager to run Higgs Audio from research to release. You will plan and ship its releases, hold every release to a clear quality bar, decide which issues get fixed…
Added 18 mins ago
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Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
Added 18 mins ago
H(
Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
Added 18 mins ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
The Internship Program is a 10-week development initiative designed to provide professional growth with potential long-term opportunity for successful individuals interested in the…
Added 18 mins ago
SI
Sales Associate
Staples Inc.
Mount Pearl, NL
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 18 mins ago
PV
Franchise Business Consultant - Ontario GTA East (Contract)
Pet Valu
Markham, ON
- Full-time
…construction, anchor tenant changes, mall renovations and new home…
Added 18 mins ago
FH
Registered Nurse, Transition Line - ICU - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
…addition, we value career advancement and offer professional development and education…
Added 33 mins ago
C
Meat Supervisor- Hawkstone Food Store
Co-op
Edmonton, AB
- Full-time
Support the Meat Manager in all aspects of the Meat Operations
Added 33 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Jean-Talon & Querbes
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
T
Personal Banking Associate Trainee
TD
Bowmanville, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
T
Personal Banking Associate Trainee (North York, Central Toronto) - Current and Future Opportunities
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
C
Senior Project Manager, IT
CIBC
Toronto, ON
- Full-time
…clients and communities with confidence. As a Senior Project Manager, IT, you’ll lead the day-to-day delivery of complex technology projects, ensuring project controls, governance…
Added 33 mins ago
CT
Project Manager, Construction
Canadian Tire Corporation
Kitchener, ON · Quarry Park
- Full-time
The Project Manager, Construction reports to the Director, Construction as part of a high energy and motivated internal team, who will guide a team of consultants, general contractors, and…
Added 33 mins ago
B
Mortgaga Specialist
BMO
Brampton, ON
- Full-time
Added 33 mins ago
A
Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Project Manager - Materials Control to join our Materials Control team based in Mirabel (Quebec, Canada), where you will work jointly with…
Added 33 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
Added 33 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

ON, Canada
Ontario, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews and manages delinquent, high-risk, and written-off accounts, advising customers on payment strategies and executing loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Provides customer service and collections support, handles escalations and transactions, analyzes account data, and contributes to process improvements, reporting, training, and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influence
Relationship Management
Data Analysis
Reporting
Risk Management
Loss Mitigation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Written-Off Accounts
Collections Strategies
Payment Strategies
Loss Mitigation
Loan Modification
Default Alternatives
Foreclosure Alternatives
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Account Analysis
Data Analysis
Reports
Dashboards
Process Improvement
Training and Coaching
Quality Audits
Vendor Management
Stakeholder Collaboration
BMO Products and Services

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