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Added 8 mins ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…experience, and information technology skills to support our Client Technology Enablement Operations team. This is a critical role that ensures the stability and efficiency of ATB’s digital…
Added 8 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
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Commercial Account Manager - Networking
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Calgary, AB
- Full-time
Commercial Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 53 mins ago
BS
Laundry Attendant
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At Bridgemans Services, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to providing extraordinary…
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Update manager or engagement manager on progress of engagements and client files
Added 2 hours ago
SF
Service Desk Agent
Simon Fraser University
Vancouver, BC
- Full-time
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Added 2 hours ago
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- Part-time
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Added 2 hours ago
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Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
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- Full-time
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Added 2 hours ago
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Investment Advisor
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Added 2 hours ago
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Toronto, ON
- $110,000 to $150,000 CAD / year
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Added 2 hours ago
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Growth Marketing Manager
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- Full-time
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Senior Manager Cyber Generalist
PwC Canada
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Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 2 hours ago
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Fast food restaurant manager
tim hortons
Saint-Jean-sur-Richelieu, QC
- $20 to $24 CAD / hour
- Full-time
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Added 3 hours ago
MG
Restaurant manager
Montfort Grill House
Waterdown, ON
- From $37 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 3 hours ago
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Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 3 hours ago
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Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
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We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 3 hours ago
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Configuring, implementing, and customizing various Siemens Teamcenter modules to meet client needs;
Added 3 hours ago
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Appeal Case Manager, Quality Assurance and Continuous Improvement-1
TELUS Health
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…have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of…
Added 3 hours ago
EI
Geotechnical Project Manager
Egis in Canada
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Geotechnical Project Manager will provide technical and project leadership for geotechnical engineering assignments in Toronto, Ontario, supporting multidisciplinary teams delivering major…
Added 3 hours ago
FH
Medical Office Assistant, Mental Health and Substance Use Services
Fraser Health Authority
Surrey, BC
- $27.26 to $29.16 CAD / hour
- Part-time
…Answers general and specific inquiries related to programs and services from clients, physicians, staff and the public. Assists physicians and/ or clinicians with the smooth operation and…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment strategies, and executes loss-mitigation and collections processes to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching, reporting, and process improvements, and ensures transactions comply with policies and regulations.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have credit and consumer collections knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Communication
Collaboration
Influencing
Data Analysis
Reporting
Training and Coaching
Regulatory Compliance
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Payment Strategies
Debt Recovery
Customer Service
Relationship Management
Negotiation
Credit Disputes
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Account Analysis
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
Customer Communications
Escalation Management
Business Process Management

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