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Added just now
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…directing tasks specific to the maintenance of security in order to provide for appropriate care…
Added just now
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
…staff training and development. Assists the Clinical Services Manager (CSM)/Designate with performing administrative duties and coordinates staffing, scheduling and clinical research…
Added just now
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…directing tasks specific to the maintenance of security in order to provide for appropriate care…
Added just now
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mississauga, ON
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 1 hour ago
SH
Unit Assistant
Shared Health-Soins Communs
Swan River, MB
- Full-time
Ensures the equipment is in good working order and reports faulty devices to the charge nurse, Clinical Resource Nurse, or Clinical Team Manager
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 1 hour ago
SH
Respiratory Therapist
Shared Health-Soins Communs
Brandon, MB
- Internship
Under the direction of the Care Team Manager, the Respiratory Therapist is responsible for working closely with the hospital staff and acting as a leader providing knowledge and advice in…
Added 1 hour ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 1 hour ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 1 hour ago
SH
Nurse Practitioner - Registered Nurse (Extended Practice)
Shared Health-Soins Communs
Roblin, MB
- Full-time
Order investigative procedures such as x-rays, lab tests, etc. consistent with professional practice standards and Prairie Mountain Health policies.
Added 1 hour ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
· Interact with the various sectors of the Bank and more experienced professionals in order to offer support in daily operations.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 2 hours ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 2 hours ago
TH
Tool Rental Sales Associate Part-Time - 7117 Strathcona
The Home Depot Canada
AB · Edmonton, AB
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 2 hours ago
TH
Kitchen and Bath Sales Part Time - GUELPH
The Home Depot Canada
Guelph, ON
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 2 hours ago
TH
Part Time Lumber and Building Materials Associate
The Home Depot Canada
Vaughan, ON
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 2 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Added 2 hours ago
AH
Nurse Practitioner
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…practices within a collaborative care model. Reporting to the Manager, the NP provides comprehensive neurosurgical care to adult inpatients at FMC. As one of Canada's largest hospitals, FMC…
Added 2 hours ago
TH
Conducteur(ice) de Chariot Élévateur - Centre de Distribution - Lundi au vendredi 6:00 am à 2:30 pm
The Home Depot Canada
Laval, QC
- Full-time
…containers; palletizing of inbound and outbound goods; outbound order picking and processing; order packing and processing; lift truck, stock picker and floor sweeper operation (dependent…
Added 2 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
AH
Maintenance Worker IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…provide leadership and direction to other maintenance staff in order to meet operational requirements. In addition, you will perform specialized machine repairs, as well as the maintenance…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NL, Canada
Newfoundland and Labrador, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment strategies, and executes loss-mitigation and collections processes to maximize recovery while protecting the Bank’s interests. Handles complex customer requests, supports collections teams through coaching, reporting, and process improvements, and ensures transactions comply with policies and regulations.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have credit and consumer collections knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Communication
Collaboration
Influencing
Data Analysis
Reporting
Training and Coaching
Regulatory Compliance
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Payment Strategies
Debt Recovery
Customer Service
Relationship Management
Negotiation
Credit Disputes
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Account Analysis
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
Customer Communications
Escalation Management
Business Process Management

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