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Technical Program Manager
Bite
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
As our customer base has grown into larger enterprise brands, so has the complexity of getting our product into their restaurants. This role exists to make that complexity invisible to the…
Added 14 mins ago
IS
Recruitment Coordinator
International SOS
ON · Ontario, Canada
- Internship
The Recruitment Coordinator will support the recruitment team and New Hire Recruitment processes. The successful candidate will work in tandem with the Recruitment Manager and Recruiters to…
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Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
…results to building a repeatable acquisition funnel for the service…
Added 14 mins ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
…of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure…
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Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
Provide back-up support to the Customer Service Manager when required.
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Accounting Manager I
Altec
Milton, ON
- Full-time
Partner with Sales, Service, Collections, Cash Applications, Shared Services, and U.S. accounting teams to resolve issues, support customer needs, and improve end-to-end business processes.
Added 14 mins ago
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TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate II
Apex Systems
Toronto, ON
- $26 to $36 USD / hour
- Full-time
Experience: Experience in customer-facing technical support, account management, or application troubleshooting.
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SH
Loyalty & Guest Feedback Coordinator
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BC · West Vancouver, BC
- Full-time
…role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and…
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Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Telecom Manager, the Telecom Technologist installs, manages and/or maintains equipment used to control and monitor systems, equipment, and processes in the utilities…
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Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
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Animal Welfare Officer
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Ladysmith, BC · Lantzville, BC · Nanaimo, BC
Reporting to the Regional Manager Animal Protection, this position responds to concerns and complaints of animal cruelty within the assigned geographic area. This includes conducting…
Added 14 mins ago
Animal Care Attendant - ACA1
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Kamloops, BC
Strong desire to provide excellent customer service skills: patience, professional, positive attitude, attention to detail, adaptability
Added 14 mins ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
…International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner is responsible for ensuring technical dispatch of Company aircraft; Provide…
Added 14 mins ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
…spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete…
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Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
Participates in continuous proactive initiatives by identifying opportunities for improvement in costs, quality, customer service, and assets.
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Customer Service Manager
Walmart
Oakville, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
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(CAN) Gérant du service à la clientèle
Walmart
Joliette, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 29 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently.…
Added 29 mins ago
C
Full-Time Glaslyn Store Manager
Co-op
Glaslyn, SK
- Full-time
Strong customer service, communication, decision making, and problem-solving skills.
Added 44 mins ago
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Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…group, specifically working on TD’s big data platform (Data-as-a-service or DaaS). Job responsibilities for a Data Engineer Intern/Co-op may vary by area. They may include, but are not…
Added 44 mins ago
DG
Fixed Operations Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Dilawri Vancouver, ensuring operational excellence, strong…
Added 44 mins ago
SH
Patient Registration Clerk (bilingual) - Repost
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Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the…
Added 44 mins ago
NC
Store Manager
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Fort Saskatchewan, AB
- Full-time
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
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Property Manager
Armco
Montreal, QC
- Full-time
Ensure a high level of resident satisfaction and deliver exceptional customer service.
Added 44 mins ago
NC
Sales and Service Coordinator
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- Full-time
Possess excellent customer service and communication skills.

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NU, Canada
Nunavut, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment strategies, and executes loss-mitigation and collections processes to maximize recovery while protecting the Bank’s interests. Handles customer calls and escalations, coordinates with internal stakeholders, and supports collections teams through reporting, coaching, process improvements, and implementation of solutions.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influence
Data Analysis
Reporting
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Payment Strategies
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Products
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
Escalation Management
Customer Communications

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