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Added 4 mins ago
TC
General Manager, Allied Parts
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a commercially driven General Manager - Allied Parts to lead and grow an increasingly important parts business. This senior leadership role combines strategy,…
Added 4 mins ago
SC
General Manager - Environmental Services (70314051)
Sodexo Canada Ltd
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a General Manager, Environmental Services (EVS), you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You…
Added 4 mins ago
BR
General Manager
BGO Real Estate
AB · Calgary, AB
- Full-time
Leadership & Team Management: Lead onsite staff, support professional development, and foster accountability, teamwork, and continuous improvement.
Added 4 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- From $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 4 mins ago
RS
Assistant Director, Inclusive Supports
Rygiel Supports for Community Living
Hamilton, ON
- Full-time
The Assistant Director, Inclusive Supports provides operational leadership and oversight across Rygiel's residential and community-based support programs. Working collaboratively with…
Added 4 mins ago
UH
Registered Dietitian
University Health Network
Toronto, ON
- Part-time
Working under the direction of the Operational Manager and in collaboration with other members of the interdisciplinary team, this Casual Registered Dietitian position will support all…
Added 4 mins ago
WT
Specialist, Counterparty Credit Risk
Wealthsimple Technologies
Remote, Canada
- $69,600 to $87,000 CAD / year
- Full-time
- Remote
As a Specialist, Counterparty Credit Risk, reporting to the Manager, Counterparty Credit Risk you will join our Credit Risk Operations team to help build and operationalize a centralized…
Added 4 mins ago
L
Director, Legal Engineering
Legora
Toronto, ON
- Full-time
This is a Director-level leadership role. Your primary output will be the quality and performance of the team and system you build. You will stay close enough to the product and the work to…
Added 4 mins ago
MC
Nurse Practitioner - Full-Time
Mill Creek Care Centre
Barrie, ON
- Full-time
…the resident, family/caregiver, and health care team in the development, implementation and evaluation of the residents’ plan of care, as well as provides leadership and mentorship to Nurse…
Added 4 mins ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job…
Added 4 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
Guided by our values of Inclusion, Collaboration, Care, Transparency, and Leadership, you will work closely with colleagues across Human Resources, Finance, and operational divisions to…
Added 20 mins ago
CB
Acting Store Manager
CosmoProf Beauty
Courtenay, BC
- Full-time
…important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe…
Added 20 mins ago
VC
Civil Superintendent – Infrastructure & Road Construction
VINCI Construction
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
Review contract scope, plans, and specifications, ensuring budget alignment with the estimator and project manager.
Added 20 mins ago
VC
Estimator
VINCI Construction
Vancouver, BC
- Full-time
…on Design-Build Projects, and if successful, act as Project Manager throughout project…
Added 20 mins ago
A
Senior Manager, Investment Fund Operations
Aviso
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
…leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who…
Added 20 mins ago
A
Senior Manager, Investment Fund Operations
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
…leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who…
Added 20 mins ago
MU
Gestionnaire de clinique/Clinic Manager
McGill University
Montreal, QC
- $66,190 to $99,210 CAD / year
- Full-time
Leadership and Team Management: Lead, motivate, and support a multidisciplinary team while fostering professional development, collaboration, and a positive, inclusive work environment.
Added 20 mins ago
D
Business Development Manager GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 20 mins ago
PLANT MANAGER
SOPREMA Canada
Woodstock, ON
Reporting to the Director of Operations, the Plant Manager leads a non-unionized site of approximately 30 employees operating 24 hours a day, five days a week. The priority is to…
Added 20 mins ago
CH
Foreman IS
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- Full-time
Growth and development opportunities at every stage of your career
Added 20 mins ago
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ABM Marketing Manager - 12m FTC
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- $80,000 to $90,000 CAD / year
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…learning opportunities for ambitious professionals seeking development in a rapidly expanding…
Added 20 mins ago
CO
Job ID #32304: Project Manager, Community Roadway Safety
City of Hamilton
Hamilton, ON · Stoney Creek, Ontario
- Full-time
Reporting to the Superintendent, Roadway Safety, the Project Manager, Community Roadway Safety, will provide leadership in a team environment that shall focus on meeting the City’s…
Added 20 mins ago
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Job ID #32283: Public Health Nurse
City of Hamilton
Hamilton, ON
- Full-time
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Reports to a Program Supervisor or Manager. A Public Health Nurse (PHN) integrates knowledge from public health sciences, primary health care, nursing science, and the social sciences to…
Added 20 mins ago
CO
Job ID #32303: Public Health Nurse
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Hamilton, ON
- Full-time
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Reports to a Program Supervisor or Manager. A Public Health Nurse (PHN) integrates knowledge from public health sciences, primary health care, nursing science, and the social sciences to…
Added 20 mins ago
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Job ID #32315: Supervisor, Cybersecurity
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- Full-time
The Supervisor provides leadership, guidance and daily supervision to assigned security staff and coordinates work with service providers. Translates approved security priorities into work…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

NU, Canada
Nunavut, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment strategies, and executes loss-mitigation and collections processes to maximize recovery while protecting the Bank’s interests. Handles customer calls and escalations, coordinates with internal stakeholders, and supports collections teams through reporting, coaching, process improvements, and implementation of solutions.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influence skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Skills
Problem Solving
Verbal Communication
Written Communication
Collaboration
Influence
Data Analysis
Reporting
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Payment Strategies
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Products
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Training and Coaching
Process Improvement
Stakeholder Collaboration
Escalation Management
Customer Communications

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