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Added 12 mins ago
WC
Cleaner (2026-248-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
As a Cleaner, you’ll report to the Manager, Housing & Homelessness Services, & Maintenance, and will play a key role in our day-to-day operations, keeping our buildings spotless and…
Added 12 mins ago
Service - Attendant
The Jim Pattison Auto Group
North Vancouver, BC
This role reports to the Service Manager of the dealership.
Added 12 mins ago
CEA - Holiday House Checker
Alma Mater Society of Queen's University Inc.
Kingston, ON
Perform patrols at properties as indicated by the Housing Resource Centre Manager
Added 12 mins ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Toronto, ON
- Full-time
Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During…
Added 12 mins ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
Effective January 1, 2026, Gore has joined Beneva - the country’s largest mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During…
Added 27 mins ago
P
Marketing Coordinator/Coordonnateur(trice) Marketing
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…rigorous operational oversight. Reporting to the Marketing Manager, the ideal candidate is a proactive "owner" who can manage high-volume communications, oversee complex procurement, and…
Added 42 mins ago
ASIC Digital Design, Manager- 19315
Synopsys
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Added 56 mins ago
Commissioner - Travel Canada (m/f/d)
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Inventories and identifies spare parts and other materials needed and initiates the procurement process by coordinating with the site manager.
Added 56 mins ago
BR
Maintenance Manager
BGO Real Estate
Cambridge, ON
- Full-time
The Maintenance Manager is responsible for the effective delivery of maintenance and building operations within an assigned residential property or portfolio. The role ensures building…
Added 1 hour ago
Assistant Resident Manager
Realstar
Kitchener, ON
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential…
Added 1 hour ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 1 hour ago
DP
Property Administrator
Drake Property Management
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- Full-time
Provide day-to-day administrative support to the Property Manager and on-site property management team.
Added 1 hour ago
D
Business Developer – US Market (Montréal)
Dayuse
Montreal, QC
- $90,000 to $125,000 CAD / year
- Contract
Mid-market & HMC deals: Target and close local and mid-sized hotel management groups for multi-property contracts - the high-leverage wins.
Added 1 hour ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
…expertise in development, construction, asset management, and property operations to deliver exceptional value and experiences. Through our homebuilding division, eQ Homes, we continue to…
Added 1 hour ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
…plays a critical role in safeguarding guests, staff, and the property while maintaining operational excellence throughout the…
Added 1 hour ago
M
Assistant Rooms Operations Manager
Marriott
Ottawa, ON
- Full-time
…guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating…
Added 1 hour ago
B
BMO Capital Markets Summer 2027 Investment Banking Analyst, Toronto
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- Full-time
Added 1 hour ago
C
FT TMLP Grocery Supervisor (Stonebridge Food #430) Saskatoon, SK - Saskatoon Co-op
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Saskatoon, SK
- Full-time
Responsible for the security of property, equipment at the store and maintain a constant alert for the unauthorized removal of merchandise from the store and to report the discrepancies to…
Added 1 hour ago
B
Staff Data Scientist
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Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
GardaWorld - Edmonton - Technical Support Team Lead - in person
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Edmonton, AB
…and leverage the very latest in technology for life safety, property, and asset protection. We have installed over 70,000 residential and commercial systems in all 10 provinces and 3…
Added 1 hour ago
Associate Property Manager
Recrute Action
QC · Valcartier, Quebec
Support the Property Manager with ongoing initiatives.
Added 1 hour ago
BC
Manager, Research & Development (R&D) Breads and Buns
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Toronto, ON · Etobicoke, ON
- Full-time
The Manager, Research & Development (R&D), Breads and Buns, leads the R&D function for tortillas, bagels and english muffins portfolio while directly owning and executing a portfolio of…
Added 1 hour ago
WH
Assistant Project Manager
Winnipeg Housing Rehabilitation Corporation
Winnipeg, MB
- Full-time
Working with the Director, the Assistant Project Manager (APM) will support new affordable housing developments, major building retrofits, and renovations through all project stages - from…
Added 1 hour ago
YO
HF Programs Specialist Aquatics
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Toronto, ON
- Full-time
Ensure the safety of all members, property and staff by following established Workplace Health & Safety practices and procedures and being responsible for the stocking and ordering of…
Added 1 hour ago
T&
Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- Full-time
Validating post contract cost changes, where applicable referring major changes to line manager

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

AB, Canada
Alberta, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review delinquent and high-risk accounts, assess collection prospects, and execute loss-mitigation strategies to maximize recovery while protecting the Bank’s interests. Advise customers on payment options, handle complex collection inquiries, and support collections teams through reporting, coaching, process improvements, and stakeholder collaboration.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and BMO products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Analytical Problem Solving
Verbal Communication
Written Communication
Collaboration
Influencing
Data Analysis
Reporting
Coaching and Training
Regulatory Compliance
Risk Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit Analysis
Collections Strategies
Loss Mitigation
Loan Modifications
Liquidation
Payment Strategies
Credit Knowledge
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
BMO Products and Services
Data Analysis
Reports and Dashboards
Quality Audits
Vendor Management
Credit Collection Disputes
Coaching and Training
Process Improvement
Stakeholder Collaboration
Customer Communications

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