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Added 47 mins ago
D
Sales Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Joining us means becoming part of an international, curious, and passionate team - where everyone can share ideas, make a real impact, and help transform the hotel experience.
Added 47 mins ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Joining us means becoming part of an international, curious, and passionate team where everyone can bring their ideas to the table, make a real impact, and help transform the hospitality…
Added 1 hour ago
LN
Box Office Agent
Live Nation Entertainment
Toronto, ON
- Part-time
Contract Terms: Seasonal, Part-time; include evenings, weekends, and holidays
Added 5 hours ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 6 hours ago
K
Seasonal Sales Associate (Upper Canada Mall)
Knix
Newmarket, ON
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 8 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you…
Added 8 hours ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with…
Added 8 hours ago
C
Représentant(e) des ventes bilingue - Solutions de sécurité
Convergint
Laval, QC · CA QC Laval
- Full-time
…relations avec les clients clés et nationaux afin d’augmenter la part du marché et les possibilités de…
Added 8 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive – Enterprise Solutions (Security Systems), to join our amazing…
Added 8 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Brantford, ON · Oldcastle, ON · CA ON Brantford
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive – Enterprise Solutions (Security Systems), to join our amazing…
Added 8 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Executive - Building Automation Systems to join our amazing culture…
Added 9 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
…and reservation management together, so attendees can book as part of the event experience and reservations can flow to hotel systems. By replacing spreadsheets, manual rooming lists, and…
Added 12 hours ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
…are, who actually influences business, and where to spend your time. You've probably walked into rooms where nobody knew you, built credibility, earned people's trust and eventually become…
Added 12 hours ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
…are, who actually influences business, and where to spend your time. You've probably walked into rooms where nobody knew you, built credibility, earned people's trust and eventually become…
Added 15 hours ago
AG
Account Executive, Insurance - Toronto
American Global
ON · Ontario
- Full-time
Time management and ability to prioritize work
Added 17 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
Pure Life Machinery Inc. (PLM) is a precision sheet-metal contract manufacturer and machine builder in St. Catharines, Ontario, fabricating complex assemblies and complete machines for…
Added 20 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Mississauga, ON
- $17.6 CAD / hour
- Contract
Ability to be mobile on the sales floor for extended periods of time
Added 1 day ago
LN
Box Office Supervisor
Live Nation Entertainment
Toronto, ON
- Part-time
Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays
Added 2 days ago
WG
Inside Sales Representative (Lloydminster, AB)
Wolseley Group
Lloydminster, SK
- Full-time
Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be…
Added 2 days ago
PL
YVR - PT Warehouse Associate
Paradies Lagardère
Vancouver, BC
- Part-time
Pay: $18.25/hour - Morning shifts - 7:00 AM - 3:30PM - Part-time.
Added 2 days ago
A
Kobo Brand Ambassador - Back To School Sales
Acosta
Richelieu, QC
- Part-time
You will drive sales by partnering with store management, engaging with customers, and being the driving force behind making the Kobo brand stand out.
Added 2 days ago
Store Associate
Sherwin-Williams
Calgary, AB
…excellent customer service, while consistently meeting the store’s sales…
Added 2 days ago
Store Associate
Sherwin-Williams
Red Deer, AB
…excellent customer service, while consistently meeting the store’s sales…
Added 2 days ago
Store Associate
Sherwin-Williams
Abbotsford, BC
…excellent customer service, while consistently meeting the store’s sales…
Added 2 days ago
Store Associate
Sherwin-Williams
Parksville, BC
…excellent customer service, while consistently meeting the store’s sales…

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

YT, Canada
Yukon Territory, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Review delinquent and high-risk accounts, assess collection prospects, and execute loss-mitigation strategies to maximize recovery while protecting the Bank’s interests. Advise customers on payment options, manage complex service requests, and support collections teams through analysis, reporting, coaching, and process improvements.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Collections
Credit Analysis
Loss Mitigation
Negotiation
Customer Service
Relationship Management
Communication
Collaboration
Analytical Thinking
Problem Solving
Influencing
Risk Management
Data Analysis
Reporting
Training and Coaching
Dispute Resolution

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Foreclosure Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Qualifications
BMO Products and Services
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Stakeholder Collaboration
Customer Communications
Marketing Promotions

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