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Added 2 mins ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
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Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
We’re looking for a Manager of Enterprise Solutions Engineering to lead NetApp’s Enterprise SE team across Canada. Reporting directly to the VP and GM of Canada, this leader will own…
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LEAD PQAR / QUALITY ASSURANCE OFFICER
AtkinsRéalis
Mississauga, ON
- Full-time
The Lead Procurement Quality Assurance Representative “PQAR” reports to the Procurement/Project Quality Assurance Manager. He/She is responsible for Planning, performing and documenting…
Added 3 mins ago
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Director of Sales and Marketing
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Calgary, AB · Olds, AB · Vancouver, BC · BC · Sudbury, ON · ON · QC · CA-AB Olds
- Full-time
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IAM RBAC Business Solution Analyst Lead
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Senior Functional Business Analyst
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Sherbrooke, QC
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Senior Manager, Maintenance & Reliability
InVision Staffing Services Inc.
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
…manufacturing capabilities and are seeking an experienced Senior Manager, Maintenance & Reliability to join their…
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Software QA Lead - HandyDART
MatchBox Consulting Group
New Westminster, BC
- Contract
…external systems. The QA Lead will report to the Senior Project Manager and work with the client’s QA Manager on governance, standards, quality gates, and sign-off…
Added 18 mins ago
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Product Manager
LBMX
London, ON
- Full-time
In this role, you'll be part of ideation and solution design from the start, bringing your own ideas and a point of view grounded in customers and data. Then you'll carry the work through -…
Added 18 mins ago
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Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
…Designer to join our Creative Team in Toronto. This is a hands-on design role for someone with strong graphic design fundamentals who enjoys bringing ideas to life within established brand…
Added 18 mins ago
Lifecycle Marketing Manager
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Manager to help us build lifecycle programs that create compounding growth by making…
Added 18 mins ago
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Project Manager, Supply Chain Automation and Asset Management
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Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Experience partnering with IT teams on solution design to deliver integrated Supply Chain and IT projects.
Added 18 mins ago
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Manager, Accounting and Financial Reporting
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Director, Financial Accounting & Controller, the Manager, Accounting & Financial Reporting manages the day-to-day accounting and financial reporting operations within…
Added 18 mins ago
Senior Electrical Engineer
CBCL Limited
Saint John, NB
Lead and Innovate: Act as Project Manager and Technical Lead on complex multidisciplinary projects for industrial clients, electrical utilities, and renewable energy developers, from…
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Senior Electrical Engineer
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Senior Electrical Engineer
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Added 19 mins ago
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Operations & Data Analyst Co-op (8 Months)
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Toronto, ON · Waterloo, ON
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Primary hiring manager and day-to-day supervisor: Tadios Abebe, Manager, P&P Financial Operations.
Added 33 mins ago
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Sanctions Developer (OFAC)
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Halifax, NS
- Full-time
…backend screening rules. Contribute to strategic architecture design and development. Configure and support Linux server environments. Deploy and support Oracle DB schemas, tables, and SQL.…
Added 33 mins ago
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Senior Pega Lead / Lead Enterprise Business Architect
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We are seeking an experienced Senior Pega Lead / Lead Enterprise Business Architect to design and deliver scalable enterprise solutions supporting Wealth Management capabilities within a…
Added 33 mins ago
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Project Manager - Water/Wastewater Infrastructure
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We have partnered with a leading General Contractor that is seeking an experienced Project Manager to join a high-performing construction team delivering complex infrastructure projects.…
Added 33 mins ago
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Project Manager, Supply Chain Automation and Asset Management
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Experience partnering with IT teams on solution design to deliver integrated Supply Chain and IT projects.
Added 33 mins ago
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Manager, Content strategy and Operations
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Reporting to the Creative Director and working closely with Sales, Operations, and our creative teams, the Manager, Content Strategy & Operations will play a key role in developing content…
Added 33 mins ago
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Integrated Talent Partner
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…team as an Integrated Talent Partner. Reporting to the Senior Manager, Integrated Talent, this role is ideal for a human resources generalist who enjoys partnering with leaders, supporting…
Added 33 mins ago
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Project Manager
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Risk Manager - Major Infrastructure
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BMO

Bilingual Account specialist, High Value at Risk (HVAR)

MB, Canada
Manitoba, Canada, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment strategies, and executes collections and loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles customer calls and escalations, maintains client relationships, supports collections teams through coaching and reporting, and contributes to process improvements and strategic initiatives.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and in-depth communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Collections Strategies
Loss Mitigation
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Teamwork
Analytical Skills
Problem Solving
Influencing
Data Analysis
Reporting
Relationship Management

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Credit
Delinquent Accounts
High-Risk Accounts
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Payment Strategies
Debt Recovery
Credit Collection Disputes
Customer Service
Relationship Management
Negotiation
Risk Management Framework
Regulatory Compliance
Consumer Collections Laws
Credit Analysis
Data Analysis
Reports
Dashboards
Quality Audits
Vendor Management
Coaching
Training
Process Improvement
Strategic Initiatives
Customer Communications
Financial Services

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