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Added 1 hour ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
Portfolio Focus: The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of…
Added 1 hour ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 1 hour ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 2 hours ago
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Technical Account Manager
Zoom
NB
- Full-time
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their…
Added 2 hours ago
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Inventory & Logistics Technician
PURPLEFARM
Fredericton, NB
- Full-time
Work with the Sanitation Manager to maintain inventory control of all facility items and provide updates when supplies are needed.
Added 2 hours ago
P
Compliance Specialist (Inventory)
PURPLEFARM
Fredericton, NB
- Full-time
Follow specific instructions from the Post-Harvest Manager and work closely with the Quality Assurance Person.
Added 3 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Are you a financial reporting leader who thrives in a fast-paced, highly regulated environment? As Manager, Financial Reporting, you will play a critical role in ensuring the integrity,…
Added 3 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 3 hours ago
WC
(CAN) Cashier
Walmart Canada
Abbotsford, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 hours ago
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Senior Manager, Platform Technology Partnerships
Autodesk
Vancouver, BC
- Full-time
…narratives, and provides guidance and informal leadership to the Manager of Technology…
Added 3 hours ago
CC
Program Manager
Cameco Corporation
Saskatoon, SK
- Full-time
At Cameco we understand the value of a diverse workforce and we embrace, encourage and support workplace inclusion and diversity. New ideas, perspectives, experiences, and expertise make…
Added 3 hours ago
N
Software Engineer 4 - Kubernetes AI Platform Engineering
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Vancouver, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona,…
Added 3 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the…
Added 3 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 3 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…on-site position. You will report to the Shared Services AP Manager and will work as part of a team in a fully automated, full-cycle accounts payable role. If you are a people-person who…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 3 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Are you a financial reporting leader who thrives in a fast-paced, highly regulated environment? As Manager, Financial Reporting, you will play a critical role in ensuring the integrity,…
Added 4 hours ago
Environmental Services Aide (Housekeeping Aide / Laundry Aide)
Winnipeg Regional Health Authority
Roblin, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Environmental Services Aide is responsible for performing the following activities…
Added 4 hours ago
Housekeeping Aide
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Housekeeping Aide is responsible for performing the following activities according…
Added 4 hours ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - PY2 Psychealth GTU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 4 hours ago
Environmental Services Aide (Housekeeping Aide / Laundry Aide)
Winnipeg Regional Health Authority
Elkhorn, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Environmental Services Aide is responsible for performing the following activities…
Added 4 hours ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 4 hours ago
Housekeeping Aide
Winnipeg Regional Health Authority
Brandon, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Housekeeping Aide is responsible for performing the following activities according…
Added 4 hours ago
RC
Housekeeper
Retirement Concepts
Courtenay, BC
- $25.82 CAD / hour
- Temporary
The Housekeeper reports to the Support Services Manager and/or designate and performs all aspects of cleaning duties in the community to maintain the established standards for sanitation,…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

BMO

Bilingual Account specialist, High Value at Risk (HVAR)

Quebec, QC, Canada

$45,000.00 - $100,000.00 · Part-time

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Job details

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Nov 27, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Reviews delinquent and high-risk accounts, advises customers on payment and collections strategies, and executes loss-mitigation solutions to maximize recovery while protecting the Bank’s interests. Handles customer calls and escalations, maintains accurate documentation and reporting, and supports collections processes, training, and continuous improvement.

Requirements

Typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Candidates should have consumer collections and credit knowledge, familiarity with applicable collections laws and financial products, and strong communication, collaboration, analytical, problem-solving, and influencing skills.

Skills

Consumer Collections
Credit Knowledge
Negotiation
Customer Service
Verbal Communication
Written Communication
Collaboration
Analytical Skills
Problem Solving
Influencing
Relationship Management
Risk Management
Data Analysis
Reporting
Loss Mitigation
Training and Coaching

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Delinquent Accounts
High-Risk Accounts
Credit
Collections Strategies
Loss Mitigation
Loan Modification
Liquidation
Default Alternatives
Payment Strategies
Customer Service
Negotiation
Relationship Management
Risk Management Framework
Regulatory Compliance
Credit Collection Disputes
Account Analysis
Data Analysis
Reports and Dashboards
Process Improvement
Quality Audits
Vendor Management
Training and Coaching
Customer Communications
Financial Services

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