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Added 11 mins ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 2 hours ago
A
Quality Assurance Technician
Arrow
Stratford, ON
- Full-time
We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and…
Added 2 hours ago
CH
Health Care Aide - Lethbridge
CBI Home Health
AB · Lethbridge, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide- Cardston and Glenwood
CBI Home Health
ON · Cardston, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Raymond and Milk River
CBI Home Health
Raymond, AB · AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Magrath
CBI Home Health
Magrath, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Relocation to Cardston, Alberta ($2,000 Bonus)
CBI Home Health
Calgary, AB · Edmonton, AB · AB · Hamilton, ON · Ottawa, ON · Peterborough, ON · Toronto, ON · Whitby, ON · Lethbridge, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Relocation to Taber, Alberta ($2,000 Bonus)
CBI Home Health
Calgary, AB · Edmonton, AB · AB · Hamilton, ON · Ottawa, ON · Peterborough, ON · Toronto, ON · Whitby, ON · Lethbridge, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Relocation to Milk River, Alberta ($2,000 Bonus)
CBI Home Health
Calgary, AB · Edmonton, AB · AB · Hamilton, ON · Ottawa, ON · Peterborough, ON · Toronto, ON · Whitby, ON · Lethbridge, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Medicine Hat
CBI Home Health
Medicine Hat, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Guaranteed Hours Health Care Aide – Cardston & Rural Area
CBI Home Health
ON · Cardston, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Milk River
CBI Home Health
AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - North South Calgary
CBI Home Health
Calgary, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Personal Support Worker - Ottawa
CBI Home Health
Ottawa, ON · Kanata, ON
- Part-time
Weekend premiums, mileage reimbursement, travel pay for all travel areas and additional travel premium for rural areas
Added 2 hours ago
CH
Personal Support Worker - Mississauga
CBI Home Health
Mississauga, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Personal Support Worker- Havelock/ Norwood/ Douro
CBI Home Health
ON · Havelock, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Personal Support Worker- Apsley
CBI Home Health
Faraday, ON · Apsley, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Personal Support Worker- Uxbridge/ Port Perry
CBI Home Health
Uxbridge, ON
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Pediatric Overnight Edmonton
CBI Home Health
Edmonton, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Sylvan Lake/Eckville
CBI Home Health
Sylvan Lake, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Lacombe
CBI Home Health
Lacombe, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 2 hours ago
CH
Health Care Aide - Innisfail, Bowden, Olds
CBI Home Health
Bowden, AB · Innisfail, AB · Olds, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement
Added 3 hours ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.
Added 3 hours ago
VF
Assistant Branch Manager
Valley First
Enderby, BC
- $64,400 to $82,500 CAD / year
- Full-time
…support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get…
Added 3 hours ago
CH
Health Care Aide - Taber
CBI Home Health
Taber, AB
- Part-time
Weekend premiums, travel pay and/or mileage reimbursement

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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