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Added 25 mins ago
GD
GARAGE - Seasonal Sales Associate - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 40 mins ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Added 40 mins ago
K
Senior Tax Manager, Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
…fund clients across their full tax life cycle. As a Senior Tax Manager, you will lead sizable engagements, provide technical and people leadership, and work directly with clients as a…
Added 56 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 1 hour ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 1 hour ago
Program Manager
Konrad
Toronto, ON
…leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 1 hour ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 1 hour ago
Coordinator, Compensation
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…accordance to the Exempt Compensation Plan and under guidance of the Manager. Develops, researches, compiles, tracks, and assembles data and information for branch programs, procedures, and…
Added 1 hour ago
SL
Store General Manager (3 Month Contract)
Sporting Life
Toronto, ON · Etobicoke, ON
- Contract
Champion continuous learning, with a focus on leadership, technical skills, and customer engagement.
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
D
Expression of Interest - Sales Development Representative (Toronto)
Darktrace
Toronto, ON
- Full-time
Maintaining quality relationships with your manager and external customer-facing Account Executives to support new business growth.
Added 1 hour ago
TH
Hardware Sales Associate Part Time - 7226 Parry Sound
The Home Depot
Parry Sound, ON
- Part-time
Added 1 hour ago
CO
Supervisor of Cultural Services
City of Niagara Falls
Niagara Falls, ON
- Full-time
Senior Manager of Cultural Services and Development
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 1 hour ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 1 hour ago
Swim Lessons Assistant Volunteer NLY
YMCA of Southwestern Ontario
London, ON
Our culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees have excellent employment experience. Our current level of engagement…
Added 1 hour ago
SC
Baker (Full Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brant, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 1 hour ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Added 1 hour ago
FN
Specialist, eHealth Clinical Education and Training
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a Specialist, eHealth Clinical Education and Training you will be working under the general direction of the Manager of Clinical Adoption, eHealth establishes, integrates and implements…
Added 2 hours ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
…providing personalized consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 2 hours ago
Nursing Assistant (UCA)/ Auxiliaire de l'unité/Aide-commis de l'unité (ACU)
Winnipeg Regional Health Authority
Winnipeg, MB
…sites, de services et d’organismes. Nous sommes unis par un engagement commun en faveur de l’excellence et de l’équité des soins de…
Added 2 hours ago
Nurse 4 - Public Health Nurse - Public Health Inkster
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Manager, Health Services, PHNs respectfully work in and with diversity including sexual and gender minorities, and across all ethnicities and all cultural,…
Added 2 hours ago
AC
Marketing, Communications & Catering Manager
Aramark Canada
Toronto, ON
- Full-time
The Marketing, Communications & Catering Manager is responsible for developing and executing marketing initiatives, managing internal communications, and overseeing the planning,…
Added 2 hours ago
GD
GARAGE - Seasonal Sales Associate - Bramalea City Centre
Groupe Dynamite, Inc Garage
Brampton, ON
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 2 hours ago
FL
Assistant Manager
Foot Locker
Victoria, BC
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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