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Added 25 mins ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
Join Comox Valley Toyota, part of Trotman Auto Group, one of Canada’s Best Managed Companies, and put your financial services knowledge to work in a high-volume dealership with strong…
Added 25 mins ago
TI
AI Solutions Developer
TS Imagine
Montréal-Ouest, QC
- Full-time
Added 25 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 25 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and decision support to drive profitable growth, improve…
Added 25 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 25 mins ago
IF
Team Lead or Manager, Surety
Intact FC
Vancouver, BC
- Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 40 mins ago
O
Lead Financial Analyst, FP&A
OpenText
Mississauga, ON
- Full-time
As an FP&A Manager, you will play a crucial role in providing accurate, timely, and actionable financial support to OpenText's digital business. This is an individual contributor role,…
Added 40 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 55 mins ago
S
Customer Experience Associate (Contract) - Huntsville Place Mall Branch (22.5 Hours/Week)
Scotiabank
Huntsville, ON
- Contract
…customers first, and our priority is to help them achieve their financial…
Added 55 mins ago
L
Accountant | contract until August 4, 2028
lululemon
Vancouver, BC
- Full-time
Added 55 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The role supports multiple revenue streams, including research grants, contracts, and administrative and operational revenues, within a diverse financial environment
Added 55 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 55 mins ago
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Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 55 mins ago
DA
Corporate Tax Partner
DSW ABL Advisory
Burlington, ON
- Full-time
Added 55 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
FP&A is responsible for planning and managing lululemon's overall financial performance. We are an amazing team of passionate, active and dedicated leaders who are counted on as a key…
Added 55 mins ago
R
Senior Coordinator, Accounts Receivable
Raise
Calgary, AB
- Full-time
Added 1 hour ago
A
Quality Assurance Analyst (18-month temp)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Familiarity with Financial Systems is an asset
Added 1 hour ago
T
Customer Experience Associate (Cantonese and/or Mandarin Language Skills an Asset)
TD
Markham, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
RC
Senior Associate, AI and Data Strategy Consultant
RSM Canada
Toronto, ON
- Full-time
Strong financial and business acumen, and ability to speak about technology in the language of business; ability to translate technical concepts to non-technical stakeholders.
Added 1 hour ago
TU
HR & Finance Assistant
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Performs financial duties such as monitoring and reporting on budget expenditures, reconciling journal vouchers, and processing expenses, credit card payments, and travel requisitions.
Added 1 hour ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
…reporting, and advisory services. The role focuses on accurate financial data, efficient processes, and practical insights. This person works closely with clients and internal teams to…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
Ottawa, ON
- $38,500 to $100,000 CAD / year
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 1 hour ago
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Administrative Assistant, Senior
Bombardier
Dorval, QC
- Full-time
Financial administration: support budget tracking for the two departments, maintain expense trackers, reconcile charges and corporate credit card statements, flag variances and assist with…
Added 1 hour ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
…close, monthly forecasting, annual budgeting, and translate financial and operational data into actionable insights that support operational, resource, and investment…
Added 1 hour ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
…close, monthly forecasting, annual budgeting, and translate financial and operational data into actionable insights that support operational, resource, and investment…

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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