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WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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WC
(CAN) Self Checkout Attendant
Walmart Canada
Fort Frances, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
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WB
Assistant Manager: Mountain Safety - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
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WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
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WC
(CAN) Produce Department Manager
Walmart Canada
Wetaskiwin, AB
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
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WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Drummondville, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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WC
Associé, équipe de l’aire des caisses
Walmart Canada
Granby, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
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UO
Manager, Security and Emergency Management
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Manager oversees daily security operations, contract security services, investigations, risk assessments, incident response, and security compliance activities. The position develops…
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SH
Guest Service Agent | Part-time | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Reporting to the Guest Service Manager, the Guest Service Agent:
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WC
Dispatcher
Waste Connections of Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and…
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G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
Join our HR Operations team as a Human Resources Coordinator, supporting an exceptional employee experience across Canada and the US. Reporting to the Manager, HR Operations Excellence,…
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MI
Dual Pastry Chef
Marriott International
Calgary, AB
- Full-time
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
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WC
(CAN) Customer Service Manager
Walmart Canada
Calgary, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
Reporting to the Manager, Projects and Lifecycle Services, the successful candidate will work within a Process Systems & Software team applying their knowledge and experience in control…
Added 1 min ago
Territory Manager
Spartan Controls Ltd.
Edmonton, AB
Working closely with Account Managers, Industry Leads, Technical Specialists, Application Specialists and Operations teams, and reporting to the Sales Manager, the successful candidate will…
Added 1 min ago
LC
Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
…philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
Added 1 min ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 min ago
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 min ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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