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Added 5 mins ago
CH
Manager, Logistics and Distribution
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Position Title: Manager, Logistics & Distribution
Added 5 mins ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 5 mins ago
WC
Dispatcher
Waste Connections of Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every…
Added 5 mins ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
…our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as a Culinary…
Added 5 mins ago
CM
Oncology Nurse II
CancerCare Manitoba
Winnipeg, MB
- Full-time
Under the supervision of the Patient Services Manager, in compliance with CRNM Standards of Nursing Practice, the Registered Nurse is responsible for providing professional registered…
Added 6 mins ago
LC
Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 6 mins ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 6 mins ago
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Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving…
Added 6 mins ago
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Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
…as customer and employee assistance, claims and underwriting support, operational automation, and risk…
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Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving…
Added 6 mins ago
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Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
Paid vacation and personal days, including a Volunteer Day and Me Day
Added 6 mins ago
Operations Support Representative International Gateway
Purolator
Mount Hope, ON
The Support Representative, US & International Gateway, provides US/International service options to our customers by scanning, verifying shipper/receiver address, shipment contents,…
Added 20 mins ago
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Forward Deployment Engineer
''
Toronto, ON
- Full-time
Identify adoption risks early and lead corrective actions to support sustained business impact.
Added 35 mins ago
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Staff Technical Program Manager, Data Center New Product Introduction
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead Data Center New Product Introduction (NPI), preparing new AI systems and infrastructure designs for reliable deployment at…
Added 35 mins ago
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Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…
Added 35 mins ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 35 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
Three (3) to five (5) paid personal days (depending on the position)
Added 35 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 35 mins ago
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Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
We are seeking a Sr. Specialist to support and contribute to our Custom Client Analytics (CCA) solutions team. Reporting to the Director of the CCA consulting practice within Flywheel’s…
Added 35 mins ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 35 mins ago
SH
Registered Nurse - GEN Family Maternity Centre
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
Reporting to the manager of the Family Birthing Centre, the successful candidate will be responsible for assessing, planning implementation and evaluating nursing care and practice…
Added 50 mins ago
CO
Data Analyst (ID: 56389)
City of Edmonton
Edmonton, AB
- Full-time
Under the direction of the Manager, Fleet and Facility Analytics, this position provides analytical support for the Fleet & Facility Services branch by building data sources, developing…
Added 50 mins ago
VS
Dining Service Attendant - Cooks Helper (2026-11050)
Verve Senior Living
Lloydminster, AB
- Full-time
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 50 mins ago
UO
Clinical Research Nurse
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- $6,631.67 to $9,533.25 CAD / month
- Part-time
Webb Laboratory Support Division of Cardiology | Department of Medicine | Faculty of Medicine
Added 50 mins ago
UO
HR & Finance Assistant
University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
CUPE 2950 Salaried - Administrative Support 4 (Gr8)

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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