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Added 13 mins ago
WF
Security Analyst, GRC
West Fraser
Vancouver, BC
- Full-time
We’re seeking a Security Analyst, GRC to join our IT Security team in Vancouver, BC and help strengthen our cybersecurity posture through Governance, Risk & Compliance.
Added 28 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale…
Added 43 mins ago
T
Senior Business Analyst, Easy Trade
TD
Toronto, ON
- Full-time
The Senior Business Analyst, Direct Investing, is responsible for leading the analysis, documentation, and management of business requirements for initiatives that directly impact TD’s…
Added 43 mins ago
M
Analyst, Trade Advisory Group
MNP
Montreal, QC
- Full-time
Make an impact with our Trade Advisory Group as an Analyst. This team of professionals offers expanded scope of fiscal and regulatory advisory services for clients engaged in the import and…
Added 58 mins ago
NA
FINANCIAL MANAGEMENT ANALYST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will perform complex work involving multiple accounting and financial systems to ensure audit readiness and full regulatory compliance.
Added 1 hour ago
PC
Business Credit Analyst
Prospera Credit Union
Surrey, BC
- Full-time
Stay informed of regulatory, policy and procedural requirements to ensure compliance and keep well informed of market/economic conditions as it relates to assessing and analyzing credit…
Added 1 hour ago
SG
Summer intern, Financial Risk Analytics Product
S&P Global
Toronto, ON
- Full-time
…measure and manage their counterparty credit risk, market risk, regulatory risk capital, and derivative valuation adjustments…
Added 1 hour ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
Coordinate software license compliance activities, audits, and validations to mitigate risk and ensure adherence to contractual and regulatory obligations.
Added 1 hour ago
Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)
Scotiabank
Toronto, ON · Scarborough, ON
…with clients who may be under the influence of a scammer. The analyst uses empathy, active listening, sound judgment, and persuasive communication to help clients recognize manipulation,…
Added 2 hours ago
SG
Summer intern, Financial Risk Analytics Product
S&P Global
Toronto, ON
- Full-time
…measure and manage their counterparty credit risk, market risk, regulatory risk capital, and derivative valuation adjustments…
Added 2 hours ago
CI
Senior Azure Cloud Administrator - Contract
Compugen Inc
Calgary, AB
- Contract
Collaborate with cybersecurity teams to ensure compliance with organizational security policies and regulatory requirements.
Added 2 hours ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Business Management Analyst to provide dedicated support for centralized Business Management functions across Infrastructure & Engineering (I&E). The role will support a growing portfolio…
Added 2 hours ago
C
Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
You can demonstrate experience. In business analyst (BA), project management, and/or regulatory compliance role. You have knowledge of the practices, procedures and principles of project…
Added 2 hours ago
T
Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Business Management Analyst to provide dedicated support for centralized Business Management functions across Infrastructure & Engineering (I&E). The role will support a growing portfolio…
Added 2 hours ago
T
Modelling/Forecasting Analyst
TD
Toronto, ON
- Full-time
…model risk policy, adhere to industry best practices, and meet regulatory…
Added 3 hours ago
BR
Data Quality Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Job Title: Data Quality Analyst – Data Strategy
Added 3 hours ago
CE
Financial Reporting Analyst
Canlin Energy Corporation
Calgary, AB
- Full-time
Reporting to the Manager, Financial Reporting & Operations Finance, the Financial Reporting Analyst will play a key role in the Company's financial reporting and accounting functions. This…
Added 3 hours ago
M
Senior Analyst, Transfer Pricing
MNP
Toronto, ON
- Full-time
Make an impact with our Transfer Pricing team as a Senior Analyst. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 4 hours ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
Coordinate software license compliance activities, audits, and validations to mitigate risk and ensure adherence to contractual and regulatory obligations.
Added 4 hours ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Coordinate software license compliance activities, audits, and validations to mitigate risk and ensure adherence to contractual and regulatory obligations.
Added 4 hours ago
WM
Billing Analyst
Wyse Meter Solutions Inc.
Vaughan, ON
- $50,000 to $52,000 CAD / year
- Full-time
The Billing Analyst will be responsible for coordinating and executing accurate and timely billing of all our customers. This position is directly responsible for performing all related…
Added 4 hours ago
UT
Senior Data Analyst # 26-27842
US Tech Solutions
Montreal, QC
- $48.42 CAD / hour
- Contract
The position at a glance: The Financial Data Office (FDO) under FCOO ensures the integrity, usability, and regulatory compliance of financial and operational data across. It operates…
Added 4 hours ago
B
BMO Capital Markets Summer 2027 Corporate Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
The CB Summer Analyst program is designed for candidates in their penultimate year of their undergraduate program. Summer analysts will gain valuable experience and exposure to a wide…
Added 5 hours ago
GT
Payment Operations Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $47 CAD / hour
- Contract
As a Senior Analyst, Business Analytics on the Payments Operations team, you'll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent…
Added 6 hours ago
TG
Health and Safety Administrator
Trillium Guideway Partners
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
The Health and Safety Administrator/Analyst will assist in the development, implementation, and maintenance of health and safety programs, policies, and procedures. This role involves…

BMO

Bilingual BMO Insurance Service Centre Analyst

Toronto, ON, Canada
YNG, Canada

$40,500.00 - $80,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 2-3 years of experience in insurance, financial services, or customer operations.
Posting language: English
Posted: Nov 5, 2026

Original job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Wealth Sales & Service

#bmoinsurance

The Bilingual BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.

Key Responsibilities

Operations:

Handle complex insurance inquiries and process non-routine transaction accurately.
Investigate escalated complaints and provide resolution recommendations to management.
Analyze reports to support compliance and identify process improvements.
Collaborate with internal teams and insurance partners to meet service goals.
Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed.
Support training, process updates, and operational improvements.
Ensure adherence to policies, procedures, and regulatory requirements.

Customer Interactions & Retention:

Deliver professional, empathetic service across phone, email, and written channels.
Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach.
Conduct proactive outreach to educate customer on insurance benefits.
Provide product guidance to support branch teams and retention goals.
Log and track all interactions for reporting and insights.
Resolve complaints with customer first approach to ensure satisfaction.

Qualifications:

2-3 years of experience in insurance, financial services, or customer operations.
In-depth knowledge of Creditor Insurance Products.
Strong analytical, problem-solving and communication skills.
Bilingual (English/French) required.
Confidence in handling sensitive matters independently and professionally.
Experience in customer retention, complaint resolution is an asset.
Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods.
Growth mindset with a genuine passion for continuous learning and career advancement.

Why Work at BMO:

Be part of a purpose-driven organization focused on helping customers and communities.
Work in a supportive and inclusive team environment that values teamwork and personal growth.
Access career development, training, and advancement opportunities.
Make a meaningful impact through customer-focused problem solving.
Contribute to an organization that values innovation, integrity and continuous improvement.

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Apply About employer

More about this job

Responsibilities

The analyst is responsible for handling complex insurance inquiries, processing transactions, and investigating escalated complaints to ensure customer satisfaction. They also collaborate with internal teams to support compliance, identify process improvements, and drive customer retention through proactive outreach.

Requirements

Candidates must have 2-3 years of experience in insurance, financial services, or customer operations, along with in-depth knowledge of Creditor Insurance Products. Strong analytical, problem-solving, and communication skills are required, as well as bilingual proficiency in English and French.

Skills

Insurance operations
Customer service
Complaint resolution
Analytical skills
Problem-solving
Communication skills
Creditor insurance products
CRM platforms
Digital tools
Virtual client engagement
Bilingualism
Reporting
Compliance
Process improvement
Customer retention

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Financial services
Customer operations
Creditor insurance
CRM
Compliance
Customer retention
Reporting
Bilingual
Operations
Problem-solving
Analytical
Client engagement
Retail insurance
SLA
Policy adherence

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