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Added 10 mins ago
BT
Manager, Valuations & Corporate Finance (CBV, CPA)
Baker Tilly Canada
Toronto, ON
- Full-time
Stay informed about industry trends, regulatory changes and best practices in business valuations and financial analysis
Added 10 mins ago
TW
Associate Franchise Operations Manager (Quebec)
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Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
Franchise Engagement and Performance Management – Support evaluation of individual franchise engagement, customer culture, business plan quality & business reviews and provide guidance for…
Added 10 mins ago
GS
Human Resources Coordinator
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- Full-time
Prepare standard offers using approved employment terms and job descriptions and obtain manager approvals and signatures.
Added 10 mins ago
CE
Senior Revenue Manager
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Markham, ON
- Full-time
…#1 position in Canada, with a growing international export…
Added 10 mins ago
ET
PL/SQL Developer
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Montreal, QC
- Contract
NOTE: This was initially a Db2 dev position, since we didn't find resources for Db2 dev role, Manager relaxed a bit and changed the req to PL/SQL dev role with some experience in Db2 or…
Added 10 mins ago
T&
Finance Manager, Financial Accounting & Reporting
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- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 10 mins ago
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Plant Manager
Formations Inc
Edmonton, AB
- Full-time
Formations Inc. is seeking a hands-on, people-focused Plant Manager to oversee daily manufacturing operations, lead our production team, and drive performance across safety, quality,…
Added 10 mins ago
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Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
· Own the vision, strategy, roadmap, and business performance for PAR's Drive-Thru product portfolio.
Added 10 mins ago
RB
Associate Portfolio Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
…nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our…
Added 25 mins ago
A
Lead Portfolio Manager - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
We are seeking a Lead Portfolio Manager to join the Portfolio Management Department (PMD).
Added 25 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
As a people leader, the successful candidate will lead a team responsible for partnership management, operations, and business execution while driving segment performance against key growth…
Added 25 mins ago
AG
Planning Supervisor
Adelphi Group
Toronto, ON
- Full-time
Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
Added 25 mins ago
AG
Manager, Communications Design
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planning Manager is to supervise and manage our integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with…
Added 25 mins ago
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Sr Financial Analyst, Market Strategy & Revenue Management
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
The Sr. Financial Analyst – Market Strategy & Revenue Management (MSRM) position at General Mills Canada Corporation is accountable for financial management, oversight, and Market Strategy…
Added 25 mins ago
Technical Documentation Manager
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We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process…
Added 25 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
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Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
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Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the…
Added 25 mins ago
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Director, Strategic Business Development & Enterprise Sales
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Toronto, ON
- Full-time
As we continue to grow our presence in Canada, we are looking for a senior business development professional who can help establish Objectway as a trusted strategic partner to Canada's…
Added 25 mins ago
AE
People & Culture Generalist
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- Full-time
Reports to: Director, People & Culture Business Partnerships / Sr. Manager, PCBP
Added 25 mins ago
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Agile Delivery Manager
BrainRidge Consulting
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- Full-time
…and experience of an enterprise. With a mission to empower financial institutions and organizations to thrive in the digital age, we provide cutting-edge technology solutions and strategic…
Added 25 mins ago
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Principal Client Success Manager
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- Full-time
As OpenText continues to expand its Public Cloud business, we are looking for a client-focused, results-oriented Client Success Manager (CSM) who is passionate about helping organizations…
Added 25 mins ago
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Sr. Travel Project Manager
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- Full-time
…and services they need to succeed. The Sr. Travel Projects Manager is responsible for aspects of the performance and execution of OpenText’s global travel program. The role includes a…
Added 25 mins ago
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Senior Commercial Manager
Tag
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $105,000 CAD / year
- Full-time
Tag is looking for a commercially minded, analytically strong Senior Commercial Manager to join our team in Toronto. Reporting to the VP of Commercials, this role will serve as a key…
Added 25 mins ago
PR
Accounting Manager
Purves Redmond Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and proactive Accounting Manager to join our Finance team. The Accounting Manager will support all aspects of accounting, financial reporting and regulatory…
Added 40 mins ago
ACCOUNT MANAGER (HYBRID)
Green Shield Canada
Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver

BMO

Bilingual Customer Service Representative

Dollard-Des Ormeaux, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

10/29/2026

Address:

3761 boul des Sources

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative provides exceptional service by identifying customer financial needs and offering tailored advice on banking solutions. They also perform operational tasks, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to delivering a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Problem solving
Interpersonal skills
Communication skills
Digital literacy
Sales
Risk management
Compliance
Relationship building
Team collaboration
Organization skills
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Operational Support
Inventory Management
Banking Regulations
Personal Banking
Credit Card Services
Financial Services

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