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Added 2 mins ago
AG
Chef de projet et opérations clients
Adelphi Group
Montreal, QC
- Full-time
Added 2 mins ago
A
HSE Manager
ALS
Winnipeg, MB · Moncton, NB · Gander, NL · CAN - MB - Winnipeg (Dublin Avenue)
- Full-time
The HSE Manager is responsible for implementing and supporting Geochemistry Health, Safety, and Environment (HSE) programs across an assigned region. Working closely with operations…
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Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
…program, a key program supporting TD's Regulatory Compliance Management (RCM)…
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Client Service Associate, Financial Planning
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Montreal, QC
- Full-time
We have a long and growing history in wealth management leadership and are poised for even greater future success. Feel welcome, challenged and rewarded. Trust us, you'll be busy, but never…
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Senior Regional Manager, Financial Planning
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TC
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…Toronto and for servicing AEOI clients globally. Reporting to the Manager, AEOI, the AEOI Supervisor will be responsible for coordination of AEOI services: completion of annual regulatory…
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Aircraft Structures Technician (C-17)
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Calgary, AB · Richmond, BC · Vancouver, BC · Winnipeg, MB · Trenton, NS · Mississauga, ON · Ottawa, ON · Toronto, ON · Montreal, QC · CAN - CFB Trenton, Canada
- Full-time
Complies and Operates within a Safety Culture, First Time Quality, FOD Reporting, advising the Lead/Maintenance Manager of any compliance risk/escapes during Maintenance Operations.
Added 18 mins ago
KG
Manager Project Managment
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- Full-time
Advanced project and program management skills, including scope, schedule, cost, risk, and quality management.
Added 18 mins ago
Manager, Performance Enablement - Global HR
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Toronto, ON
The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…
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Manager, Enterprise
BrainStation
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- Full-time
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Added 18 mins ago
BI
Senior Program Manager (Digital Transformation) Toronto, Canada (Hybrid – client location)
BURGEON IT SERVICES
Toronto, ON
- Contract
Agile program execution, risk management, and dependency management.
Added 18 mins ago
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Proposal Procurement Lead (North America)
Veolia | Water Tech
Oakville, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 18 mins ago
MP
Pharmacovigilance Manager
Mint Pharmaceuticals
Mississauga, ON
- Full-time
Mint Pharmaceuticals is seeking an experienced Pharmacovigilance Manager to lead pharmacovigilance operations, ensure regulatory compliance, and strengthen our patient safety and quality…
Added 47 mins ago
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(CAN) Asset Protection Associate SECURITY LICENSE REQUIRED
Walmart
Toronto, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 47 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Advanced skills in internal controls and risk management (SOX)
Added 1 hour ago
Safety & Wellbeing Coordinator
Hilton Food Group Plc
Brantford, ON
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Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
Strong understanding of contact centre metrics, workforce management, service levels, quality assurance, customer satisfaction, escalation management and operational risk.
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IT Audit Manager II (ATH 1162)
TD
Toronto, ON
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As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 1 hour ago
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KYC Specialist
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Toronto, ON
- Full-time
As part of this team, you’ll work across Customer Master Operations, KYC, Technology, Data, Risk and Control partners to help ensure customer information moves accurately through the…
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Manager, LTC Workforce Strategy & BOT Fulfillment
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Toronto, ON
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manager translates approved demand into hiring, onboarding, governance, and delivery outcomes, coordinating business stakeholders, hiring managers, HR, vendors, procurement, and TD India…
Added 1 hour ago
IG
Digital Product Manager
Insight Global
Toronto, ON
- $72 to $80 CAD / hour
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Insight Global is seeking a Digital Product Manager to lead assigned initiatives and features within the Money Movement Pod of the Retail Assisted Channels Platform for a Big 5 banking…
Added 1 hour ago
MS
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
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Added 1 hour ago
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Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 1 hour ago
UF
Associate Director, Stewardship
UHN Foundation
Toronto, ON
- Contract
The Foundation´s vision and mission is to enable global leadership and innovation in health by developing strong relationships with UHN stakeholders. We are committed to supporting UHN's…
Added 1 hour ago
G
Cost Assurance Specialist/ Cost Manager
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- Full-time
We are seeking a Cost Assurance Specialist/Cost Manager to support one of our major infrastructure projects in Canada. This role will provide commercial, financial, cost management and cost…

BMO

Bilingual Customer Service Representative

Dollard-Des Ormeaux, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Application Deadline:

10/29/2026

Address:

3761 boul des Sources

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative provides exceptional service by identifying customer financial needs and offering tailored advice on banking solutions. They also perform operational tasks, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to delivering a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Problem solving
Interpersonal skills
Communication skills
Digital literacy
Sales
Risk management
Compliance
Relationship building
Team collaboration
Organization skills
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Operational Support
Inventory Management
Banking Regulations
Personal Banking
Credit Card Services
Financial Services

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