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Added 37 mins ago
Business Development Executive, Financial Services
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
Full-time
AIIM is hiring a proven business development professional who knows how to create and close opportunities within banks, credit unions and other financial institutions.
Added 37 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 37 mins ago
Senior Manager, Portfolio Governance and Controls
Royal Bank of Canada
Toronto, ON
Full-time
Bachelor's degree in Finance, Economics, Business Administration, or related field
Added 37 mins ago
Client Advisor
Royal Bank of Canada
NS · ST. MARY'S, Nova Scotia
Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 37 mins ago
Financial Advisor Intern
Royal Bank of Canada
BC · RICHMOND, British Columbia
Full-time
Use your own advice capabilities, an those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
Added 1 hour ago
Account Supervisor
The Kitchen North America
Toronto, ON
Full-time
Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting.
Added 1 hour ago
Philanthropy Advisor - Monthly Giving
Calgary Health Foundation
Calgary, AB
Full-time
Manage and optimize vendor and partner relationships by establishing performance expectations, monitoring results, and ensuring fundraising activities align with organizational standards…
Added 1 hour ago
Director, Business Development and Network Engagement
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Translate emerging public policy priorities, municipal needs and partner interests into innovative program concepts, business models and funding opportunities.
Added 2 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
Customer Experience Associate - Greater Toronto Area
TD
Toronto, ON · Markham, ON · Ajax, ON · Richmond Hill, ON · Pickering, ON · Stouffville, ON
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
Senior Tax Manager
RX Dental Accountants
Mississauga, ON
Full-time
Identify, develop, and present corporate and personal tax-planning strategies tailored to each client’s business, family, and long-term financial objectives.
Added 2 hours ago
Senior Specialist, CX Operations & Enablement
Chartered Professional Accountants of Canada (CPA Canada)
Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
…transparency in financial markets, prepares CPAs fora rapidly evolving business environment through extensive guidance and programming and contributes to standard setting and policy making.…
Added 3 hours ago
Senior Analyst, North American Securities Lending Operations
RBC
Bedford, QC
Full-time
…Income trade bookings as well as resolving escalated internal partner inquiries. You will support the Business Unit in assuring optimal efficiency and effectiveness of Business Unit…
Added 3 hours ago
Client Advisor
RBC
St. Marys, ON
Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 3 hours ago
AI Platform Engineer
RBC
Bedford, QC
Full-time
Partner with DevOps, security, and platform teams to get new agents and skills safely into production and into the shared skill/tool catalog
Added 3 hours ago
Director, CLAO Data Management and Reporting Services(12 Month Contract)
RBC
Toronto, ON
Full-time
…Management and Reporting Services and play a key role in driving business success through data-driven decision making. As a seasoned professional with a passion for data management and…
Added 3 hours ago
Financial Advisor Intern
RBC
Richmond, BC
Full-time
Use your own advice capabilities, an those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
Added 3 hours ago
Senior Manager, Portfolio Governance and Controls
RBC
Toronto, ON
Full-time
Bachelor's degree in Finance, Economics, Business Administration, or related field
Added 3 hours ago
Client Advisor
RBC
Oakville, ON
Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 3 hours ago
Private Wealth Tax, Manager
PwC
Toronto, ON
Full-time
Our PwC Private teams partner with business owners at every stage - tailoring solutions that fit their goals today and set them up for tomorrow. Join us and make a tangible impact where it…
Added 3 hours ago
Customer Experience Associate - Future Opportunities
TD
Courtenay, BC
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
Customer Experience Associate
TD
Burnaby, BC
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
Customer Experience Associate
TD
Vancouver, BC
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
Customer Experience Associate
TD
Vancouver, BC
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
Administrative Assistant, Political Science, Faculty of Arts
University of Calgary
Calgary, AB
Part-time
Facilitates processes for payments to research participants and partner organizations and liaises with finance and HR to navigate appropriate hiring and payment protocols.

BMO

Bilingual Customer Service Representative

Dollard-Des Ormeaux, QC, Canada

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Sep 27, 2026
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Application Deadline:

09/26/2026

Address:

3761 boul des Sources

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also handle daily transactions, support operational activities, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Transaction handling
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Cash management
Risk management
Communication skills
Organization skills
Collaboration
Teamwork
Compliance
Sales

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Sales
Cash Transactions
Risk Management
Compliance
Digital Banking
Inventory Management
Credit Cards
Money Laundering Reporting
Regulatory Requirements
Banking Operations
Customer Referrals
Financial Advice

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