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Added 5 mins ago
Cyber Security Co-op/Intern – JEDI Partnership
TD
Toronto, ON
Full-time
Currently enrolled in a relevant technology program, such as Computer Science, Engineering, Information Technology Management, Financial Analysis and Risk Management, Computing, etc.
Added 5 mins ago
Construction Manager - PL#74342
Peter Lucas
Calgary, AB
$150,000 to $180,000 CAD / year
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Manager to join our team.
Added 5 mins ago
Construction Manager - PL#74342
Peter Lucas
Sudbury, ON
$150,000 to $180,000 CAD / year
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Manager to join our team.
Added 6 mins ago
Finance and Tax - Project Manager
TekWissen ®
Montreal, QC
$82.96 USD / hour
Contract
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a…
Added 6 mins ago
Senior Manager, Safety & Quality Intelligence-EN
CAE
Montreal, QC
Full-time
…into actionable intelligence that supports decision-making, risk management, operational excellence, and regulatory…
Added 7 mins ago
Senior Project Manager
Blackline Safety
Remote, Canada
Full-time · Remote
Strong organizational, planning, and risk management capabilities.
Added 7 mins ago
Construction Manager - PL#74342
Peter Lucas Project Management Inc.
Saskatoon, SK
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Manager to join our team.
Added 7 mins ago
Construction Manager - PL#74342
Peter Lucas Project Management Inc.
Calgary, AB
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Manager to join our team.
Added 7 mins ago
Construction Manager - PL#74342
Peter Lucas Project Management Inc.
Sudbury, ON
Full-time
Peter Lucas Project Management invests in people and community to provide gold standard project delivery. We are currently looking for a Construction Manager to join our team.
Added 22 mins ago
Senior Advanced Quality Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
Full-time
…products. This position reports directly to the Advanced Quality…
Added 34 mins ago
Senior Manager Finance Delivery
TD
Toronto, ON
Full-time
…business outcomes. Partners across Finance, Technology, Data, Risk, Operations, and Change Management to ensure solutions are fit for purpose, well controlled, and successfully…
Added 34 mins ago
Data Scientist II (Credit Risk and Product)
TD
Toronto, ON
Full-time
Develop credit strategies, including, adjudication and account management for TD & MBNA Cards and Personal Lending products, ensuring adequacy of risk and return through comprehensive data…
Added 34 mins ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
The Senior Manager, TA Performance & Business Management is accountable for answering a critical question: Are we running the Talent Acquisition function efficiently and effectively? This…
Added 34 mins ago
Quality Engineering III
TD
Toronto, ON
Full-time
…for platforms and projects on high profile, complex and high-risk initiatives with significant impact to the organization. Overall accountability on test approach and test delivery,…
Added 34 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 34 mins ago
Analyst, External Portfolio Management (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
Full-time
As an Analyst in External Portfolio Management (EPM), you will contribute to investment analysis, external manager research, portfolio construction and risk management across a broad range…
Added 34 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Georgetown, ON
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 34 mins ago
Finance Operations Manager
Canadian Hospital Specialties Limited
Oakville, ON
$100,000 to $115,000 CAD / year
Full-time
Reporting to the Financial Controller, the Manager, Finance Operations will oversee month-end reporting, financial consolidation, and ensure compliance with US GAAP and internal policies.…
Added 34 mins ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Project Manager (Digital / AI specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a company…
Added 34 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…
Added 34 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…
Added 37 mins ago
Program Manager - Operational Audit
WestJet Group
Toronto, ON · Calgary, AB
Expertise in Safety Management System (SMS) principles, including operational risk management, occurrence investigations, safety culture, human and organizational factors, continuous…
Added 37 mins ago
Project Engineer
pH7 Technologies Inc.
Burnaby, BC
Full-time
…critical resource recovery, pH7 Technologies is tackling urgent global challenges in mining and metal recycling by providing innovative closed-loop metal extraction processes. We are a…
Added 1 hour ago
Senior Project Manager – Port and Resource Infrastructure
AtkinsRéalis
Vancouver, BC
Full-time
AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies providing infrastructure planning, engineering, construction, environmental…
Added 1 hour ago
Business Development Manager - Wealth products (Alberta/Saskatchewan)
BMO Insurance
SK · Saskatchewan, Canada
Full-time
Exercises sound judgment and applies BMO's Risk Management Framework in all business activities.

BMO

Bilingual Customer Service Representative

Dollard-Des Ormeaux, QC, Canada

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Sep 27, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Application Deadline:

09/26/2026

Address:

3761 boul des Sources

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also handle daily transactions, support operational activities, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Transaction handling
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Cash management
Risk management
Communication skills
Organization skills
Collaboration
Teamwork
Compliance
Sales

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Sales
Cash Transactions
Risk Management
Compliance
Digital Banking
Inventory Management
Credit Cards
Money Laundering Reporting
Regulatory Requirements
Banking Operations
Customer Referrals
Financial Advice

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