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Added 1 month ago
Senior Analyst - Credit and Collections
Wesco
Markham, ON
Full-time
As the Senior Analyst – Credit and Collections, you will be responsible for managing the accounts receivable for a portfolio of customers, including collecting payments, maintaining…
Added 8 days ago
Contract and Compliance Specialist
Powerhouse Controls Ltd
Cambridge, ON
Full-time
Support the resolution of commercial disputes, including preparing and issuing contractual notices, supporting Accounting with collections and coordinating with Legal where a claim,…
Added 5 hours ago
Manager, Collections
Rogers Bank
Quebec, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 5 hours ago
Manager, Collections
Rogers Bank
Sherbrooke, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 5 hours ago
Manager, Collections
Rogers Bank
Markham, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 5 hours ago
Manager, Collections
Rogers Bank
Pointe-Claire, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 5 hours ago
Manager, Collections
Rogers Bank
Aurora, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 21 days ago
Manager, Collections
Rogers Bank
Beloeil, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 16 days ago
Manager, Collections
Rogers Bank
Medicine Hat, AB
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 9 days ago
Manager, Collections
Rogers Bank
Thunder Bay, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 day ago
Manager, Collections
Rogers Bank
Gander, NL
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 day ago
Manager, Collections
Rogers Bank
Brantford, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 day ago
Manager, Collections
Rogers Bank
Saint-Bruno, QC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 21 days ago
Manager, Collections
Rogers Bank
Burlington, ON
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 12 days ago
Manager, Collections
Rogers Communications
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We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 17 days ago
Collections Specialist - Contract fixed term
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
In this role, you will have the opportunity to support account receivables and/or credit activities in line with defined strategies, policies, and procedures. Each day, you will be…
Added 18 days ago
Collections Specialist - Contract fixed term
ABB
QC · Saint-Laurent, Quebec
Full-time
In this role, you will have the opportunity to support account receivables and/or credit activities in line with defined strategies, policies, and procedures. Each day, you will be…
Added 3 days ago
Accounts Receivable Specialist
The Staffing Alternative
Oakville, ON
Temporary
…finance team. This role is responsible for managing the complete contract-to-cash cycle, including accounts receivable, contract billing, revenue recognition, collections, reconciliations,…
Added 3 days ago
Senior Credit Analyst
Hays
Waterloo, ON
$30 to $32 CAD / hour
Contract
Hays Specialist Recruitment has partnered with a leading global technology organization to hire a Senior Credit Risk Analyst for a contract opportunity based in Waterloo, Ontario. This role…
Added 3 days ago
Senior Credit Analyst
York Digital Consulting Inc.
Waterloo, ON
Contract
Identify opportunities to improve credit granting, risk assessment, and collections processes.
Added 4 days ago
Credit Administrator
Kassen Recruitment
AB · Parkland County, AB
Contract
A reputable organization is seeking a Credit Administrator for a short-term contract opportunity, with potential for extension. This role is ideal for someone with hands-on credit and…
Added 5 days ago
Credit Administrator
Kassen Recruitment
AB · Alberta, Canada
Contract
A reputable organization is seeking a Credit Administrator for a short-term contract opportunity, with potential for extension. This role is ideal for someone with hands-on credit and…
Added 3 days ago
Senior Credit Risk Analyst
Hays
Waterloo, ON
$24 to $28 CAD / hour
Contract
We are seeking an experienced Senior Credit Risk Analyst to support a global technology organization. This role is ideal for a credit professional who enjoys financial analysis, risk…
Added 26 days ago
Contracts Administrator
Civeo North America
Edmonton, AB
Full-time
Civeo Canada LP is currently seeking a Contracts Administrator to support contract administration activities and ensure that all contract‑related processes and procedures are managed…
Added 26 days ago
Contracts Administrator
Civeo
AB · Edmonton International Airport, AB
Full-time
Civeo Canada LP is currently seeking a Contracts Administrator to support contract administration activities and ensure that all contract‑related processes and procedures are managed…

BMO

Bilingual Pre-Delinquency Contact Center Agent

Quebec, QC, Canada

Pay: $45,000.00 - $100,000.00
Job type: Part-time
Apply by: Oct 4, 2026
Experience: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 4, 2026

Apply About employer

Applications open in a new tab.

Original job description

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes.

Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Addresses the more complex escalated customer requests and transactions.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
Integrates marketing promotions and programs into customer conversations as appropriate.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops action plans and solutions to maximize recovery and safeguard the Bank’s interests.
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Utilizes strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
Reviews accounts and analyzes data and information to determine the probability of collection; provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
Manages all transactions related to customer calls or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer’s requests are accurately processed.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
Leads/participates in the design, implementation and management of core business/group processes.
Supports the development and promotion of a business/group program.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Collaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts. Solutions range from various loan modification options to liquidation for borrowers with delinquent and high risk loans in order to offer default / foreclosure alternatives and minimize losses.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
Knowledge of BMO products and services - Good.
Knowledge of competitive marketplace and trends in product offerings.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.

Salary:

$45,000.00 - $100,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Manage delinquent and high-risk accounts by providing payment strategies and loss mitigation solutions to BMO customers. Deliver exceptional customer service while executing recovery plans to safeguard the bank's interests.

Requirements

Requires 3-5 years of relevant experience and a post-secondary degree in a related field. Candidates must possess strong knowledge of consumer collections laws, credit qualifications, and in-depth communication and analytical skills.

Skills

Collections
Negotiation
Customer Service
Analytical Skills
Problem Solving
Communication
Collaboration
Loss Mitigation
Risk Management
Relationship Management
Data Analysis
Reporting
Credit Knowledge
Influence Skills
Bilingualism
Conflict Resolution

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans

Visa sponsorship

Not detected in the job text

Keywords

Consumer Collections
Loss Mitigation
Risk Management Framework
Credit Qualifications
Financial Services
Debt Recovery
Loan Modification
Foreclosure Alternatives
Account Evaluation
Compliance
Regulatory Environment
Relationship Management
Customer Experience
Data Dashboards
Strategic Initiatives
BMO Financial Group

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