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Added 12 mins ago
B
Professional, Engineering, Configuration Management
Bombardier
Dorval, QC
- Full-time
You have excellent skills in tracking and responding to internal customer requests with detailed, high-quality, and accurate responses.
Added 12 mins ago
TS
Casual Sales Associate
The Salvation Army in Canada
Melfort, SK
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
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Manager - Programs Management, Strategy, Process & Tools
Bombardier
Montreal, QC
- Full-time
Collaborate with Engineering, Procurement, Methods, Customer Service, Finance, and other stakeholders to identify systemic improvement opportunities and eliminate organizational…
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Store Manager
The Salvation Army in Canada
Saskatoon, SK
- Full-time
The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff…
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CC
Student Financial Planner
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- $42,000 to $45,000 CAD / year
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1+ years of professional experience in customer service, sales, banking, or financial services.
Added 12 mins ago
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Sr Courier
FedEx Canada
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- Full-time
Good understanding of FedEx products, features of service, general operations.
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Sales Manager, Star Building Materials
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Processing and reviewing customer orders for accuracy, ensuring excellent customer service is provided across the department.
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Senior Employment Services Manager-FT-Kitchener, Waterloo, Barrie- Term
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…assigned Catchment Area: supporting, developing and challenging service delivery partners to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer…
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Sprinkler Fitter
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Added 12 mins ago
AS
technical sales executive
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Develop reports and proposals to illustrate benefits from use of good or service
Added 13 mins ago
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Booking Clerk/Secretary - Mary Pack Arthritis Centre
Vancouver Coastal Health
Vancouver, BC
- $28.74 CAD / hour
- Full-time
…transportation. Provides clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word…
Added 13 mins ago
SI
Electrical Engineer - Power Studies, Associate Intern
Shermco Industries, Inc.
Regina, SK
- $22 to $35 CAD / hour
- Internship
…engage in hands-on activities with our engineering and field service teams, gaining practical experience and contributing to real-world projects. This role will provide you with the…
Added 13 mins ago
VC
Booking Clerk/Secretary (Office Admin), Mary Pack Arthritis Program
Vancouver Coastal Health
Vancouver, BC
- $28.74 CAD / hour
- Full-time
…transportation. Provides clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word…
Added 13 mins ago
SA
Operations Coordinator (Remote - Canada)
Smart Apartment Data
Remote, Canada
- Other
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This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep…
Added 13 mins ago
CC
Retail Shift Leader
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- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 28 mins ago
Supervisor IT Client Services (E26-185)
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Airdrie, AB
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Added 28 mins ago
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Senior Manager Operations, Tax Operations
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…exceeds the established industry and company standards for service, innovation and professionalism. Incumbent will provide work direction to Managers and more experienced individual…
Added 43 mins ago
FE
Heavy Duty Mechanic (Mobile)
Falcon Equipment
Winnipeg, MB
- Full-time
Experience with service work orders and the ability to maintain customer transactions and technical stories related to maintenance/repair operations, with good attention to detail.
Added 43 mins ago
A
Systems Development Engineer Intern, Canada 2027
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- Full-time
Build and operate a supportable product or service, and is making significant technical contributions to it
Added 43 mins ago
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Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
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Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and…
Added 43 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Brantford, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 57 mins ago
MA
CMMS & SAP Maintenance Specialist
Manpower Alberta
AB · Alberta, Canada
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Make decisions and recommendations on technical issues
Added 58 mins ago
W
(CAN) Pharmacy Assistant (Part Time)
Walmart
London, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 58 mins ago
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Senior Network & Security Engineer
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- Full-time
…country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and…
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Salesforce Lead
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BMO

Branch Manager

Edmonton, AB, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Oct 26, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/25/2026

Address:

9821 50th Street

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of competitive marketplace and trends in product offerings.
In-depth knowledge of all branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager leads, coaches, and develops branch staff to deliver exceptional customer service and achieve sales and profitability goals. They are responsible for executing business development strategies, managing branch operations, and fostering a culture aligned with the bank's values and regulatory requirements.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree, or an equivalent combination of education and experience. In-depth knowledge of retail banking products, branch operations, and leadership experience is required.

Skills

Retail banking
Sales management
Customer service
Business development
Team leadership
Financial planning
Risk management
Strategic planning
Performance management
Relationship management
Analytical skills
Problem solving
Communication skills
Negotiation
Operational management
Coaching

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Sales
Customer Service
Business Development
Branch Management
Financial Objectives
Risk Management Framework
Regulatory Compliance
Performance Metrics
Operational Processes
Strategic Planning
Talent Development
Customer Retention
Market Analysis
Referral Management
Money Laundering Reporting
Stakeholder Management
Financial Services
Credit Card Industry
Business Growth
Wallet Share
Community Involvement
Technical Training
Data Analysis
Budgeting

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