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Added 11 mins ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 11 mins ago
B
Customer Service Representative
BMO
Ingersoll, ON
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 26 mins ago
DB
Account Manager
Doman Building Materials Group
Saskatoon, SK
- Full-time
Work Location: This role is part of the Saskatoon sales team. Ideally, you are centrally located in the territory.
Added 27 mins ago
B
Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
…Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their…
Added 27 mins ago
B
Financial Planner
BMO
Williams Lake, BC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 27 mins ago
DB
Account Manager
Doman Building Materials Group Ltd
Saskatoon, SK
- Full-time
Work Location: This role is part of the Saskatoon sales team. Ideally, you are centrally located in the territory.
Added 42 mins ago
Radio Traffic Coordinator - 6 & 12 Month Contract
Rogers Communications
Toronto, ON
Please note that we are currently hiring two Full-Time Temporary Traffic Coordinators, with one 6-month contract and one 12-month contract available.***
Added 42 mins ago
B
Director, Institutional ETF & Solutions Distribution, GAM
BMO
Calgary, AB · Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 57 mins ago
I
Customer Success Specialist
Interface
Belleville, ON
- Full-time
…including knowledge of product offerings, inventory controls, contract review and administration, and other departmental…
Added 57 mins ago
B
Community Residential Manager
Boardwalk
Regina, SK
- Full-time
…people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous…
Added 57 mins ago
CO
Manager, Fund Development (21-month contract)
Canadian Olympic Foundation
Toronto, ON
- Contract
Be a part of Canada’s #1 charity devoted to Olympic Athletes and high-performance sport and help take Sport Philanthropy to the next level. The Canadian Olympic Foundation (COF) is the…
Added 57 mins ago
B
Regional Vice President, Personal Banking, Durham
BMO
Whitby, ON
- Full-time
…Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their…
Added 1 hour ago
B
Community Residential Manager
Boardwalk
AB · Edmonton, AB
- Full-time
…people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous…
Added 1 hour ago
SD
Customer Assistant
Sainsbury's Digital, Tech and Data
Halifax, NS
- Full-time
Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To get our store teams ready, we have both…
Added 1 hour ago
K
Account Executive
Kiocafe
Toronto, ON
- Full-time
As part of a growing startup, this individual will have the opportunity to contribute directly to the company's commercial growth, develop new markets, and help shape the future of…
Added 1 hour ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
Solace Power Inc. is seeking to hire a Senior Sales Director - Aerospace and Defence.
Added 1 hour ago
MV
Style Advisor (4 hours)
Mint Velvet
Winchester, ON
- Part-time
…excellent customer service with confidence and work well as part of a team. You’ll need to be an inspirational, helpful and informed role model and know, wear and live the Mint Velvet…
Added 1 hour ago
Store Associate
Sherwin-Williams
Sidney, BC
…excellent customer service, while consistently meeting the store’s sales…
Added 1 hour ago
Store Associate
Sherwin-Williams
Orleans, ON
…excellent customer service, while consistently meeting the store’s sales…
Added 1 hour ago
P
Marketing Manager - Poppi (1 Year Contract)
PepsiCo
Mississauga, ON
- Full-time
Lead communication and media strategy as well as the development & execution of marketing plans/activities on time and on budget
Added 1 hour ago
Service Lead | Fixed-Term Contract
Burberry
Toronto, ON · Yorkdale Mall, Onta
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Belleville, ON
- Up to $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
B
Service Lead | Fixed-Term Contract
Burberry
Toronto, ON
- $25 to $26 CAD / hour
- Contract
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall…
Added 1 hour ago
MI
Program Manager (Tooling)
Magna International
Brampton, ON
- Full-time
· Preparation and/or update various reports including but not limited to Schedules / Time Line’s, FEMA, BOM, Buy Off, Feasibility, Program Status, part tolerance/process evaluations, etc.

BMO

Branch Manager

Calgary, AB, Canada

$70,000.00 - $150,000.00 · Full-time

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Job details

Pay: $70,000.00 - $150,000.00
Job type: Full-time
Apply by: Nov 23, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

Application Deadline:

11/22/2026

Address:

125 East Hills Boulevard SE

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of competitive marketplace and trends in product offerings.
In-depth knowledge of all branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$70,000.00 - $150,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager is responsible for leading, coaching, and developing branch staff to deliver exceptional customer service and achieve sales and profitability goals. They oversee branch operations, execute business development strategies, and ensure compliance with all legal and regulatory requirements.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree, along with previous supervisory or management experience. In-depth knowledge of retail banking products, operational processes, and regulatory standards is required.

Skills

Retail banking
Business development
Team leadership
Financial planning
Sales strategy
Risk management
Operational management
Coaching
Performance management
Strategic planning
Analytical skills
Problem solving
Communication
Negotiation
Data-driven decision making

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Management
Business Development
Sales Strategy
Customer Retention
Risk Management
Financial Objectives
Operational Excellence
Team Leadership
Regulatory Compliance
Performance Metrics
Market Trends
Credit Card Industry
Stakeholder Management
Strategic Planning
Money Laundering Prevention
Talent Development
Community Involvement
Referral Management
Data Analysis

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