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Added 2 mins ago
Bilingual Employee Relations INV
Rogers Communications
Calgary, AB · Toronto, ON · Montreal, QC
reporting to the Manager, Employee Relations Investigations, the Employee Relations Investigator will contribute to the overall success of the Employee Relations Investigation team. The…
Added 2 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 2 mins ago
T
AVP Finance, RESL, Operations, & COO
TD
Toronto, ON
- Full-time
Assess portfolio economics across volumes, market share, margins, credit, funding, expenses and returns. Analyze profitability by product, segment and origination cohort, isolating mix,…
Added 16 mins ago
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Personal Banking Associate
BMO
Kamloops, BC
- Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 16 mins ago
B
COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
BDC
Toronto, ON · Scarborough
- Full-time
We are looking for a Commercial Account Manager, Small Business who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio…
Added 31 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Ste.-Foy, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 31 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Ste.-Foy, QC
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 45 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 45 mins ago
T
Personal Banking Associate - Sainte-Marthe-sur-le-Lac (Full-time, 37.5h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 45 mins ago
A
Chef d'équipe à temps plein - Magasin de détail adidas Montreal (#2042)
adidas
Montreal, QC
- Full-time
Effectuer toutes les transactions de vente régulières impliquant des espèces, du crédit, des chèques, etc.
Added 46 mins ago
TM
Collections Representative
thyssenkrupp Materials NA
Windsor, ON
- Full-time
Reviews past due accounts with operations teams, Dir of Credit or AR Manager monthly to discuss customer issues and overdue payments.
Added 46 mins ago
B
Customer Service Representative
BMO
Deer Lake, NL
- Part-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 46 mins ago
B
VP Sales Lead, Vice President and Sales Lead, Mid Market Diversified Industries, Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
…and a commitment to balanced growth through prudent risk and credit…
Added 46 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
Job Posting Title: Senior Business Relationship Manager, IT
Added 1 hour ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
WH
Financial Services Manager
WESTGATE HONDA
London, ON
- Full-time
Westgate Honda is seeking an experienced, motivated, and customer-focused Financial Services Manager to join our Sales Department.
Added 1 hour ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet…
Added 1 hour ago
B
COMMERCIAL ACCOUNT MANAGER, SMALL BUSINESS - Scarborough
BDC
Toronto, ON · Scarborough, ON
- Full-time
We are looking for a Commercial Account Manager, Small Business who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio…
Added 1 hour ago
UO
Trades 2 - Steamfitter
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- Full-time
Eligibility for tuition credit tuition waiver in each 12-month period as follows:
Added 1 hour ago
T
Personal Banking Associate - Metcalfe (18.75 hours)
TD
Montreal, QC
- Part-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 1 hour ago
T
TDS Operations Analyst I, Client Enablement
TD
Toronto, ON
- Full-time
…is responsible for managing, analyzing, and updating client, credit, and settlement data across TD Securities trading and credit risk systems. We are a global team that embraces and…
Added 1 hour ago
T
Personal Banking Associate - Queen-Mary (Full Time)
TD
Montreal, QC
- Full-time
…completion of required background screening, including criminal and credit checks. Any prior credit delinquencies must be fully resolved for at least six months before licensing can be…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
…the test in creating business proposals based on the diverse credit, deposits and cash management needs of your…
Added 1 hour ago
VC
Sales Manager / Sales Coach-Trainer, Working Capital
Vault Credit Corporation
Montreal, QC
- Full-time
…checks. It also distributes leads, backs up the Toronto sales manager, helps run the office and its culture, and leads the team when the Director of Sales is…

BMO

Branch Manager

Waterloo, ON, Canada

$65,000.00 - $130,000.00 · Full-time

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Job details

Pay: $65,000.00 - $130,000.00
Job type: Full-time
Apply by: Nov 18, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/17/2026

Address:

255 King Street North

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of competitive marketplace and trends in product offerings.
In-depth knowledge of all branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$65,000.00 - $130,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager leads and coaches a team to deliver exceptional customer service while driving business growth and branch profitability. They are responsible for executing business plans, managing operational risks, and fostering a culture of diversity and inclusion within the branch.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree, along with previous supervisory or management experience. In-depth knowledge of retail banking products, operational processes, and regulatory requirements is essential.

Skills

Retail banking
Business development
Team leadership
Financial advisory
Strategic planning
Operational management
Risk management
Sales management
Coaching
Performance management
Analytical skills
Problem solving
Negotiation
Communication
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Management
Business Development
Financial Objectives
Customer Retention
Risk Management Framework
Regulatory Compliance
Strategic Planning
Performance Metrics
Operational Processes
Credit Card Industry
Money Laundering Reporting
Stakeholder Management
Talent Development
Community Involvement
Sales Initiatives
Data Analysis
Financial Services
Wallet Share
Branch Operations

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