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Added 9 mins ago
RVT - CA Wards
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 24 mins ago
TC
Customer Processing Representative, temporary full-time
The Canada Life Assurance Company
London, ON
- Full-time
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Added 24 mins ago
Assistant Manager, Mortgage Administration | Great West
The Canada Life Assurance Company
Winnipeg, MB
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Added 39 mins ago
TO
Manager, Recreation
Town of Saugeen Shores
Port Elgin, ON
- $120,745 to $137,210 CAD / year
- Full-time
As the Manager, Recreation, reporting to the Director of Community Services, you will provide strategic and operational leadership for the Town’s recreation services, including wellness,…
Added 39 mins ago
VC
Rehabilitation Assistant (Occupational Therapy/Physiotherapy)
Vancouver Coastal Health
Vancouver, BC
- $31.17 to $32.85 CAD / hour
- Temporary
…position functions under the operational supervision of the Manager or Team Leader and the work direction of a licensed designated occupational therapist or physiotherapist to work as a…
Added 39 mins ago
EG
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
WW+P is seeking a licensed Senior Architect / Project Manager to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 39 mins ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Business Development Manager, International Tactical Communications and Information Systems (TacCIS) will be responsible for business strategic planning, direction and development of…
Added 53 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…organization while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits,…
Added 53 mins ago
WC
Business Development Manager
World Courier
BC · British Columbia, Canada
- Full-time
…encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource…
Added 53 mins ago
FI
Project Manager - IT - Expert
FP Inc.
Toronto, ON
- $90 to $102 CAD / hour
- Contract
Impact and influence senior leadership team members individually and collectively to drive large-scale change management and projects/programs.
Added 53 mins ago
CO
Administrative Assistant - Clerk B
City of Winnipeg
Winnipeg, MB
- Full-time
…and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are…
Added 53 mins ago
CO
Manager, Library Services
City of Winnipeg
Winnipeg, MB
- Full-time
The Manager works in collaboration with the Winnipeg Public Library Board, Friends of the Winnipeg Public Library and other stakeholders and community groups to provide relevant library…
Added 53 mins ago
CL
Customer Processing Representative, temporary full-time
Canada Life
London, ON
- Full-time
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Added 53 mins ago
OH
Placement Coordinator
Ontario Health atHome
Peterborough, ON
- Full-time
Reporting to a Senior Manager, the Placement Coordinator is responsible for reviewing client assessments, and eligibility, authorizing the admissions to Long Stay, Short Stay and…
Added 54 mins ago
RL
Selling Manager
Ralph Lauren
Halton Hills, ON
- Full-time
…inclusion through: Talent, Education & Communication, Employee Groups and…
Added 54 mins ago
WC
Business Development Manager
World Courier
Richmond, BC
- Full-time
…encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource…
Added 54 mins ago
OS
Economist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Reporting to the Manager, Research and Analysis, the Economist will contribute to the analysis of policy issues and market trends by conducting quantitative and qualitative research;…
Added 54 mins ago
PC
Client Relationship Manager - Group Retirement
PACE Consulting Benefits & Pensions Ltd.
Toronto, ON
- Full-time
The Client Relationship Manager is responsible for delivering exceptional service to a portfolio of Group Retirement Services (GRS) clients and their plan members. Approximately 70% of the…
Added 54 mins ago
MU
Associate Director of Administration
McGill University
Glen · MUHC-GLEN
- Full-time
…administrative staff; Assist in the strategic development of academic programs and the establishment of departmental goals and a common vision; Manage the development of departmental…
Added 1 hour ago
SS
Life Enrichment Manager
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Part-time
At Sunrise Senior Living, we champion the quality of life for all seniors. As a Life Enrichment Manager, you create personalized Life Skills experiences that foster purpose, familiarity,…
Added 1 hour ago
Senior Manager, Change Management
Scotiabank
Toronto, ON
The Senior Manager, Communications & Change Management leads strategic communications in support of Enterprise Delivery Office (EDO) priorities across the Technology organization. Reporting…
Added 1 hour ago
LB
Chaplain (Vancouver, BC)
Louis Brier Home and Hospital
Vancouver, BC
- Full-time
…dignity and continuity of identity. Reporting directly to the Manager, Allied Health Services, this role contributes meaningfully to staff resiliency, end-of-life care, equity practices,…
Added 1 hour ago
FC
Facilities Coordinator
Fidelity Canada
Toronto, ON
- Full-time
Assist with preventive maintenance programs and building infrastructure activities.
Added 1 hour ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
The Activity Aide provides quality support and care for individuals attending the Adult Day Programs by implementing planned program of activities within the framework of continuous Quality…
Added 1 hour ago
Clinical Therapist - Mental Health & Addictions
Nova Scotia Health and IWK Health
Port Hawkesbury, NS
…reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient…

BMO

Branch Manager

Waterloo, ON, Canada

$65,000.00 - $130,000.00 · Full-time

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Job details

Pay: $65,000.00 - $130,000.00
Job type: Full-time
Apply by: Nov 18, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/17/2026

Address:

255 King Street North

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of competitive marketplace and trends in product offerings.
In-depth knowledge of all branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$65,000.00 - $130,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager leads and coaches a team to deliver exceptional customer service while driving business growth and branch profitability. They are responsible for executing business plans, managing operational risks, and fostering a culture of diversity and inclusion within the branch.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree, along with previous supervisory or management experience. In-depth knowledge of retail banking products, operational processes, and regulatory requirements is essential.

Skills

Retail banking
Business development
Team leadership
Financial advisory
Strategic planning
Operational management
Risk management
Sales management
Coaching
Performance management
Analytical skills
Problem solving
Negotiation
Communication
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Management
Business Development
Financial Objectives
Customer Retention
Risk Management Framework
Regulatory Compliance
Strategic Planning
Performance Metrics
Operational Processes
Credit Card Industry
Money Laundering Reporting
Stakeholder Management
Talent Development
Community Involvement
Sales Initiatives
Data Analysis
Financial Services
Wallet Share
Branch Operations

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