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Added 13 mins ago
L
Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 13 mins ago
GV
Project Manager Construction & Commissioning / Chef de projet Construction & Mise en service
GE Vernova
Brossard, QC
- Full-time
Le/la PMCC est le/la responsable contractuel, financier et achats du périmètre Construction & Mise en service (C&C). Vous sécurisez le budget chantier, la position contractuelle et la…
Added 13 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Fredericton, NB
- Full-time
The Account Manager is responsible for aggressively developing the business of Graybar by prospecting new customers and creating mutually beneficial business opportunities. This role also…
Added 13 mins ago
IK
Service Manager
Inland Kenworth
Brandon, MB
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 13 mins ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
…technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical…
Added 13 mins ago
Technical Records Controller
Air North
Whitehorse, YT
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Added 28 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentors: Procurement Manager and Planning Manager
Added 28 mins ago
Y
Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
- Full-time
Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager…
Added 28 mins ago
CH
Seasonal Holiday Team Lead- New Sudbury Centre
Cherry Hill Programs
Sudbury, ON · Greater Sudbury, ON
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 28 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Sudbury, ON
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 28 mins ago
TC
District Manager (East Region)
Toronto Community Housing
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Assistant General Manager (AGM), the District Manager provides leadership to the service delivery of day-to-day building services related to demand maintenance and cleaning…
Added 28 mins ago
WC
Pharmacy Assistant
Walmart Canada
Markham, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 28 mins ago
EA
Facilities Manager
Execaire Aviation
Dorval, QC
- Full-time
Drive facilities planning and continuous improvement by establishing consistent standards, procedures, service expectations, and KPIs; maintaining asset, project, contractor, and warranty…
Added 28 mins ago
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Technical Product Manager
CirrusLabs
Mississauga, ON
- Contract
…biology or equivalent and have a minimum of 5 years experience in Technical Product Management in the health care service industry OR analogous experience managing requirements of computer…
Added 28 mins ago
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Manager, DevOps Engineering
EllisDon
Mississauga, ON
- Full-time
Maintain momentum through competing priorities, Incidents, dependencies with single pointed focus on superior customer experience.
Added 28 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Ottawa, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 28 mins ago
MS
Structural Quality Manager
Midwest Structural Ltd.
AB · Edmonton, AB
- Full-time
…reflecting its commitment to safety, reliability, and exceptional customer service. Midwest Structural Ltd. supports a broad range of projects, including commercial buildings, module…
Added 28 mins ago
SAP ABAP Developer - SAP Technical Services
Capital Regional District
Victoria, BC
In collaboration with the Manager, SAP Technical Services, and stakeholders, participates in defining project scope and objectives for SAP business systems, ensuring stakeholder…
Added 28 mins ago
GI
Fire Extinguisher Technician
Guillevin International
Grande Prairie, AB · Brogan - Grande Prairie
- Full-time
Reporting to the Business Centre's Manager, the Service Technician is responsible for completing a variety of required services and customer support both in house as well as in a mobile…
Added 28 mins ago
Conservation & Energy Management Program Specialist
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Surrey, BC
You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce…
Added 28 mins ago
E
Director, EX Innovation
Equinix
Toronto, ON
- Full-time
The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services…
Added 44 mins ago
CC
Retail Store Manager
Canna Cabana
Calgary, AB · Westland, Calgary, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 44 mins ago
CC
Retail Shift Leader
Canna Cabana
Midnapore, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 44 mins ago
T
Manager, Operational Foundations
Thumbtack
Remote, Canada
- Full-time
- Remote
…and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build…
Added 58 mins ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Under the direction of the Quality Assurance Manager (QAM), the Quality Assurance Coordinator assists in all aspects of the ISO9001/AS9100 internal audit program to review and evaluate the…

BMO

Branch Manager

Waterloo, ON, Canada

$65,000.00 - $130,000.00 · Full-time

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Job details

Pay: $65,000.00 - $130,000.00
Job type: Full-time
Apply by: Nov 18, 2026
Experience: Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

Application Deadline:

11/17/2026

Address:

255 King Street North

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
Ensures alignment between stakeholders.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of competitive marketplace and trends in product offerings.
In-depth knowledge of all branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$65,000.00 - $130,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager leads and coaches a team to deliver exceptional customer service while driving business growth and branch profitability. They are responsible for executing business plans, managing operational risks, and fostering a culture of diversity and inclusion within the branch.

Requirements

Candidates must have 5-7 years of relevant experience and a post-secondary degree, along with previous supervisory or management experience. In-depth knowledge of retail banking products, operational processes, and regulatory requirements is essential.

Skills

Retail banking
Business development
Team leadership
Financial advisory
Strategic planning
Operational management
Risk management
Sales management
Coaching
Performance management
Analytical skills
Problem solving
Negotiation
Communication
Regulatory compliance

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Management
Business Development
Financial Objectives
Customer Retention
Risk Management Framework
Regulatory Compliance
Strategic Planning
Performance Metrics
Operational Processes
Credit Card Industry
Money Laundering Reporting
Stakeholder Management
Talent Development
Community Involvement
Sales Initiatives
Data Analysis
Financial Services
Wallet Share
Branch Operations

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