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Added 11 mins ago
Sales Specialist - Oakville
Influence Marketing
Oakville, ON
Exciting work environment to showcase your customer service and salesman skills
Added 11 mins ago
KC
Member Services Representative/ Teller
Kindred Credit Union
Milverton, ON
- Part-time
Customer service and cash handling, experience in banking preferred
Added 11 mins ago
EH
Automotive Detailer
Enterprise Holdings
Gatineau, QC
- $18.5 CAD / hour
- Full-time
You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, ensuring they meet our high cleanliness and safety standards for customer rentals.
Added 11 mins ago
BR
Chef d'équipe en location / Leasing Team Lead
BGO Real Estate
Montreal, QC
- Full-time
…résidentiel, avec une passion pour la vente et l'excellence du service. L'objectif du chef d'équipe de location est de maximiser les revenus, minimiser la vacance et gérer les loyers du…
Added 11 mins ago
Shipper and Receiver, Hamilton
Independent Mechanical Supply Inc.
Hamilton, ON
…while maintaining accurate inventory and supporting timely customer…
Added 11 mins ago
B&
Inside Sales - Plumbing
BARTLE & GIBSON
Airdrie, AB
- Full-time
We are seeking a motivated and customer-focused Inside Sales Representative to join our dynamic sales team. The ideal candidate thrives in a fast-paced environment, excels at building…
Added 11 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 mins ago
SC
Accounting Manager
Scout Campers
Abbotsford, BC
- Full-time
Support reconciliation of online, retail, installation, and service revenue streams.
Added 24 mins ago
BB
Senior hair stylist
Blo Blow Dry Bar
Canada
- Part-time
…wash and blow dry services, recommending suitable styles and retail products, and ensuring a welcoming, clean, and safe salon environment. The role also involves mentoring junior stylists,…
Added 24 mins ago
R
Customer Service Associate Paint Department
RONA
ON · Simcoe, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 24 mins ago
ÉD
Designer Project Manager
ÉCLAIRAGE déca LIGHTING
Laval, QC
- Full-time
…spécification et la vente de beaux intérieurs, le design de luxe et le service client, avec de forts instincts créatifs et un potentiel de…
Added 24 mins ago
R
Department Manager, full time
RONA
Hamilton, ON
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 24 mins ago
B
Retail Sales Assistant
Boomerang
Toronto, ON
- Full-time
Boomerang is expanding its Toronto team and is looking for a Retail Sales Assistant to support face-to-face sales campaigns delivered through retail environments, promotional stands, and…
Added 24 mins ago
R
Customer service paint
RONA
Sherbrooke, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 24 mins ago
XT
Business Development Executive
XTL TRANSPORT INC.
Toronto, ON · Etobicoke, ON
- Full-time
Leverage internal company resources to provide effective customer support and ensure client satisfaction.
Added 24 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 mins ago
GL
Customer Solutions Specialist
goeasy Ltd.
Dartmouth, NS
- Full-time
Experience in a customer-facing environment (retail, finance, or leasing preferred).
Added 25 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Bracebridge, ON
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
Added 25 mins ago
Retail Experience Lead
Fire & Flower Inc.
Calgary, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 25 mins ago
Head of Discount Operations – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…ensure the adoption of best-in-class store operating practices, support strong customer experiences, and build an organization that consistently delivers sustainable financial…
Added 25 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hamilton, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 25 mins ago
Counter Clerk
Vast auto Distribution
Barrie, ON
The Counter Clerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and…
Added 25 mins ago
Assistant manager
Vast auto Distribution
Barrie, ON
Effectively resolve any issues impacting customer service, in collaboration with the immediate supervisor.
Added 25 mins ago
Store Manager
Vast auto Distribution
Barrie, ON
Schedule appropriate staffing levels to ensure optimal customer service and profitability.
Added 25 mins ago
Driver
Vast auto Distribution
Barrie, ON
We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of…

BMO

Branch Manager in Training

Montreal, QC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 4, 2026

Original job description

Application Deadline:

10/22/2026

Address:

119 rue St-Jacques ouest

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
Contributes to the achievement of business objectives by conducting sales calls, establishing a personal referral network, and other business development activities.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
Conducts cold calls to prospective customers to develop new customer relationships.
Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
Supports the Bank’s community involvement and participates in community activities.
Maintains a high-touch relationship with key branch customers and prospects within the market.
Resolves customer related issues using knowledge of bank services, products, and processes.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Builds the business plan for the branch.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Implements, reviews, and revises work plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Ensures alignment between stakeholders.
Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Communicates goals, plans, and assignments to achieve financial and customer service goals.
Leads the implementation of new programs, products and processes within the branch.
Coordinates the implementation of national and regional sales and service initiatives.
Monitors the service request and problem resolution processes for adherence to national standards.
Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
Plans and controls unit operating expenses in accordance with forecasts.
Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
Builds effective relationships with internal/external stakeholders.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with all legal and regulatory requirements for the jurisdiction.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Previous supervisory or management experience - preferred.
In-depth knowledge of retail banking products and services.
Advanced knowledge of competitive marketplace and trends in product offerings.
Working knowledge of branch operational processes and policies.
Working knowledge of branch technologies, processes, and performance metrics.
Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Manager in Training guides and coaches employees to deliver exceptional service while executing branch business plans to drive growth and customer acquisition. They are responsible for managing operational outcomes, resolving complex customer issues, and ensuring compliance with all regulatory and bank policies.

Requirements

Candidates should have 4-6 years of relevant experience and a post-secondary degree in a related field. In-depth knowledge of retail banking products, branch operations, and strong leadership skills are required.

Skills

Retail banking
Sales management
Customer service
Business development
Financial advising
Team leadership
Strategic planning
Risk management
Operational management
Relationship management
Data analysis
Negotiation
Problem solving
Communication
Coaching

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Management
Sales
Customer Service
Business Development
Financial Objectives
Risk Management
Compliance
Strategic Planning
Performance Metrics
Operational Expenses
Money Laundering Reporting
Stakeholder Management
Market Trends
Credit Card Industry
Referral Network
Cold Calling
Community Involvement
Data Analysis
Negotiation

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