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Added 47 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Reporting to the Manager of Operations Finance, the Business Analyst Finance provides analysis and project leadership in support of 1GX operations and the 1GX production environment.
Added 49 mins ago
HP
Branch Manager
HCR Permanent Search
St. Thomas, ON
- $65,000 to $85,000 CAD / year
- Full-time
…organization in St. Thomas, Ontario. They are searching for a Branch Manager to oversee branch operations, business development, recruitment activities, client relationships, and financial…
Added 50 mins ago
SL
Partenaire, développement des affaires/Business Development Partner
Sun Life Québec
Sherbrooke, QC
- Full-time
Superviser les mesures et les activités requises pour assurer la conformité des opérations.
Added 50 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 1 hour ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 1 hour ago
BG
CSA
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 1 hour ago
SL
Material Handler
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
- $22.98 to $29.24 CAD / hour
- Part-time
…a Material Handler within the Supply Chain and Distribution Branch. We are hiring for two types of schedules – a weekly fixed position working Sunday, Monday and Tuesday (a total of 24…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 1 hour ago
B
Regional Supervision Officer, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…supervisory framework of BMO Nesbitt Burns. Working closely with Branch Managers, Investment Advisors, Associate Investment Advisors, Compliance, and operational partners, you will help…
Added 1 hour ago
LA
Lead Solution Architect
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…embody our organizational values within our Information Services Branch. As a valued member of our team, reporting directly to the Manager, Digital Solutions, you will collaborate closely…
Added 1 hour ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Reporting to the Director, Branch Operations, as the Sales Manager, you analyze the marketplace to develop sales targets and tactics; and effectively coach and lead the Sales force in…
Added 1 hour ago
C/
Manager, IT Service Management/Gestionnaire, Gestion des services de TI
CATSA / ACSTA
Ottawa, ON
- $105,978 to $132,472 CAD / year
- Full-time
The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Technology branch at the CATSA Headquarters.
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 1 hour ago
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Perth, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
AU
HR Specialist
Alsco Uniforms
Edmonton, AB
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 2 hours ago
AU
HR Specialist
Alsco Uniforms
Surrey, BC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 2 hours ago
T
Personal Banking Associate
TD
Toronto, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
PIA Client Service Associate
TD
Toronto, ON
- Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 3 hours ago
Manager, IT Service Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Technology branch at the CATSA Headquarters.
Added 3 hours ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Reporting to the Manager, Financial and Administrative Operations, the Senior Finance and Procurement Analyst is responsible for procurement, contract and payment controls, compliance and…
Added 3 hours ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:

BMO

Branch Support Specialist

Toronto, ON, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Coordinate branch technology requests, incidents, deployments, hardware refreshes, and projects, working with technicians, vendors, engineering teams, and business partners. Maintain service delivery and operational records, support branch changes and technology readiness, and improve processes while minimizing disruption to frontline banking.

Requirements

Candidates should have 5 to 7 or more years of experience in end-user technology support, branch operations, service delivery, or technology project coordination, including experience with IT service management platforms such as ServiceNow. The role requires knowledge of workplace and branch technologies, strong coordination, communication, organizational, and problem-solving skills; post-secondary education in a related field is preferred or equivalent experience is acceptable.

Skills

Technology Operations Support
IT Service Management
ServiceNow
Hardware Provisioning
Hardware Lifecycle Management
Asset Management
Incident Management
Project Coordination
Vendor Coordination
Stakeholder Communication
Troubleshooting
Problem Solving
Process Improvement
Customer Service
Branch Technology Support

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Technology Operations
Break/Fix
Provisioning
Installations
Moves, Adds, Changes, and Disposals
Hardware Refresh
Branch Modernization
ServiceNow
IT Service Management
Incident Management
Service Requests
Service Levels
Desktop Computers
Laptops
Printers
Scanners
Pinpads
Cash Recycling Units
Networking
Hardware Procurement
Deployment Scheduling
Asset Management
Field Support
Retail Banking
Branch Openings and Relocations
Technology Readiness
Operational Reporting

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