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Added 3 mins ago
FH
Scheduler Home Support Services Abbotsford
Fraser Health Authority
Abbotsford, BC
- $30.61 to $32.39 CAD / hour
- Other
Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to…
Added 3 mins ago
PH
Supervisor, Facilities Maintenance & Operations
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, FMO, the Supervisor is responsible for overseeing the development and supervision of the day-to-day activities of the…
Added 3 mins ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in conjunction with an interdisciplinary and Unit…
Added 3 mins ago
PH
Senior Business Analyst,Clinical ApplicationsInformation Management/ Information Technologies
Provincial Health Services Authority
Vancouver, BC
- Temporary
Reporting to the Corporate Manager, Clinical Applications, the Senior Business Analyst (Clinical Applications) is responsible for providing leadership in Business Process Reengineering…
Added 3 mins ago
WN
Manager, Guidewire
WCB Nova Scotia
Dartmouth, NS
- Full-time
The Workers' Compensation Board of Nova Scotia is looking for a Manager of Guidewire to lead the evolution of one of the organization's most critical technology platforms. This is a role…
Added 3 mins ago
GO
Primary Health Care Nurse In Charge
Government of Yukon
Ross River, YT
- Part-time
…communities and firmly believes in a client-focused service delivery. This work occurs in a very dynamic and evolving environment that constantly strives to improve health services to rural…
Added 18 mins ago
BC
Systems Delivery Project Manager RSSOM
Bechtel Corporation
Toronto, ON
- Other
In the role of Systems Delivery Project Manager RSSOM (Rolling Stock, Systems, and O&M), you will be responsible for oversight of engineering and construction services throughout the…
Added 33 mins ago
SC
shift supervisor - Store# 04756, LOUIS ST LAURENT & THOMPSON RD S
Starbucks Coffee Company
Milton, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
CO
Programmer, Generalist
City of Brampton
Brampton, ON
- Full-time
…part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the…
Added 1 hour ago
S
B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Sanofi
Toronto, ON
- Full-time
R2867869 B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Added 1 hour ago
MB
Front of House Supervisor
Montanas BBQ & Bar
Calgary, AB
- Full-time
Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
Added 1 hour ago
VE
Senior Project Manager
VINCI Energies
BC · British Columbia, Canada
- Full-time
The Senior Project Manager is responsible for the successful execution of complex and high-value geotechnical construction projects throughout Western Canada. This role leads projects from…
Added 1 hour ago
SH
Clinical Team Leader - Crisis Services
Shared Health-Soins Communs
Winnipeg, MB
- Internship
The Crisis Response Centre is a ground-breaking development in the delivery of crisis services within Winnipeg, and upon completion, will be the first of its kind in Canada to offer a…
Added 1 hour ago
AC
Bilingual Business Development Manager - FF&E
Aramark Canada
Montreal, QC
- Full-time
Influence senior stakeholders on deal terms, scope, specifications, and delivery timelines.
Added 1 hour ago
AC
Food Service Director
Aramark Canada
Burnaby, BC
- Full-time
Reporting to the General Manager, this leadership role is responsible for the overall delivery of essential support services, including Food Services, Environmental Services (Housekeeping),…
Added 2 hours ago
GS
Senior Manager, Shelter/Residential Support & Operations (full-time onsite)
Good Shepherd Ministries
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
We are currently accepting applications for a Senior Manager, Shelter/Residential Support & Operations (full-time onsite). Reporting to the Executive Director, the Senior Manager, Senior…
Added 2 hours ago
PL
Marketing Assistant
People's Light
AB
- Full-time
…and Patron Engagement, and supervised by the Senior Marketing Manager, this position is responsible for supporting earned income campaigns through the management of paid and earned media…
Added 2 hours ago
V
Senior Project Manager
VINCI
BC · British Columbia, Canada
- Full-time
The Senior Project Manager is responsible for the successful execution of complex and high-value geotechnical construction projects throughout Western Canada. This role leads projects from…
Added 2 hours ago
HC
Registered Nurse (Night Shift)
Health Careers Canada
Belleville, ON
- Full-time
We are seeking a Manager of Clinical Practice (MCP) to provide clinical leadership and ensure excellence in client care.
Added 2 hours ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…the Lyndhurst Centre Outpatient Clinic. The role supports the delivery of interdisciplinary outpatient services by coordinating referrals, triaging patients according to program criteria,…
Added 2 hours ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 2 hours ago
HC
Charge Nurse
Health Careers Canada
Toronto, ON
- Full-time
…new revenue opportunities for UHN. Reporting to the Senior Manager, UHN Medical Solutions, the Clinical Coordinator will be a key member of the International Patient Program, working within…
Added 2 hours ago
HC
Responsibilities
Health Careers Canada
Toronto, ON
- Full-time
Reporting to the CSSO Manager, the full-time, temporary (until October 15, 2027) Clinical Operations Coordination Leader (COCL) will support the operation and coordination of both clinical…
Added 3 hours ago
B
Engineering Manager, Runtime Fabric (Storage Products)
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
As Engineering Manager of the Runtime Fabric team, you will lead this work, setting technical direction, growing a world-class team of systems engineers, and ensuring the team's output…
Added 3 hours ago
KC
Project Manager, IT
KPMG Canada
Toronto, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…

BMO

Branch Support Specialist

Toronto, ON, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Coordinate branch technology requests, incidents, deployments, hardware refreshes, and projects, working with technicians, vendors, engineering teams, and business partners. Maintain service delivery and operational records, support branch changes and technology readiness, and improve processes while minimizing disruption to frontline banking.

Requirements

Candidates should have 5 to 7 or more years of experience in end-user technology support, branch operations, service delivery, or technology project coordination, including experience with IT service management platforms such as ServiceNow. The role requires knowledge of workplace and branch technologies, strong coordination, communication, organizational, and problem-solving skills; post-secondary education in a related field is preferred or equivalent experience is acceptable.

Skills

Technology Operations Support
IT Service Management
ServiceNow
Hardware Provisioning
Hardware Lifecycle Management
Asset Management
Incident Management
Project Coordination
Vendor Coordination
Stakeholder Communication
Troubleshooting
Problem Solving
Process Improvement
Customer Service
Branch Technology Support

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Technology Operations
Break/Fix
Provisioning
Installations
Moves, Adds, Changes, and Disposals
Hardware Refresh
Branch Modernization
ServiceNow
IT Service Management
Incident Management
Service Requests
Service Levels
Desktop Computers
Laptops
Printers
Scanners
Pinpads
Cash Recycling Units
Networking
Hardware Procurement
Deployment Scheduling
Asset Management
Field Support
Retail Banking
Branch Openings and Relocations
Technology Readiness
Operational Reporting

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