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Added 4 mins ago
HH
TESTING ONLY - Early Childhood Educator
Hopes Home Inc
Saskatoon, SK
- $15.7 to $29.28 CAD / hour
- Full-time
…position reports directly to the Early Learning & Childcare…
Added 4 mins ago
HH
TESTING ONLY - Nurse ELC
Hopes Home Inc
Prince Albert, SK
- $35.45 to $37.79 CAD / hour
- Full-time
…Nurses in the Early Learning and Childcare centres report to the Manager of the Early Learning…
Added 4 mins ago
HH
Early Childhood Educator I
Hopes Home Inc
Regina, SK
- $15.7 to $21.41 CAD / hour
- Full-time
- Temporary
…position reports directly to the Early Learning & Childcare…
Added 4 mins ago
SJ
Ad Operations Campaign Manager
St. Joseph Communications
Toronto, ON
- $75,000 to $80,000 CAD / year
The Ad Operations Campaign Manager will contribute to the Ad Operations (AdOps) Team’s capacity to support the full lifecycle of programmatic and direct-sold solutions and campaigns. This…
Added 4 mins ago
Floating Leasing & Admin (East)
Medallion Corporation
Toronto, ON
Other tasks needed to support Superintendent, Maintenance Team or Property Manager.
Added 4 mins ago
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
…construction portfolios. In this role, you will support the Manager, Enterprise with the enterprise migration from Yardi Voyager 7s to Voyager Virtuoso Enterprise/Voyager 8. You will serve…
Added 4 mins ago
Toronto Showroom - Expression of Interest
CullenUS
Toronto, ON
Assistant Showroom Manager: lead the team alongside the Showroom Manager. Coach Client Advisors, run the daily roster and step in to lead the showroom when needed.
Added 4 mins ago
WH
Marketing Manager
Westmont Hospitality Group
Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
The Marketing Manager is responsible for developing, implementing, and managing marketing strategies to promote Parq Casino's services and events. This role involves managing marketing…
Added 4 mins ago
NH
Sanitation Supervisor
Naturally Home Grown Foods
Surrey, BC
- Up to $60,000 CAD / year
Leading a team by adhering to sanitation procedures and coordinating all sanitation operations along with the Operations Manager and/or Quality Assurance Department.
Added 4 mins ago
SM
Traffic Clerk
SSA MARINE
Squamish, BC
- Full-time
SSA Marine is seeking a Traffic Clerk to join our SSA Marine Squamish team. This full-time, permanent position is based at our office in Squamish and reports to the Operations Manager.
Added 4 mins ago
BC
Project Manager
BELFOR CANADA INC.
Hamilton, ON
- $75,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 4 mins ago
OC
Contract Field Instructors, Heavy Equipment Operator
Olds College
Olds, AB
- Contract
Work with Program Manager to assist with the development of lesson plans and scheduling of daily training
Added 4 mins ago
OC
Student, Farm Worker
Olds College
Olds, AB
- $15.45 to $16.48 CAD / hour
…supporting additional activities under the guidance of the Assistant Manager, the Farm Service Worker will ensure that his/her duties are performed in a safe, effective and efficient…
Added 4 mins ago
YH
Peer Support Navigator
York Hills Centre for Children Youth and Families
Maple, ON
- $58,294 to $61,842 CAD / year
- Contract
Reporting to the Youth Wellness Hub York Region Manager, the Peer Support Navigator will be part of a diverse Youth Wellness Team, providing support to youth aged 12 to 25, experiencing…
Added 19 mins ago
DW
Senior Marketing Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
Added 19 mins ago
CC
Terrestrial Ecologist ($90K–$120K/yr + Relocation Assistance to Prince George, BC)
Chu Cho Environmental
BC · British Columbia, Canada
- $90,000 to $120,000 CAD / year
- Full-time
Reporting to the General Manager, you will help lead our established, high-performing Terrestrial Ecology team alongside another experienced team lead, and play a key role in delivering…
Added 19 mins ago
SH
Respiratory Therapist - Long Term Ventilation Service (LTVS) - Adults - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching of respiratory therapy services…
Added 19 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 19 mins ago
UO
Academic Advisor, Schulich School of Engineering
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Advising in the Engineering Student Centre and is 35 hours per week, Monday to Friday, 8:30am-4:30pm. Flexibility in scheduling may be required during…
Added 19 mins ago
T
Business Systems Analyst II
TD
Toronto, ON
- Full-time
Added 19 mins ago
C
Sales Associate
Claire's
Richmond Hill, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 19 mins ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
26WD101307, Manager, Product and Industry Marketing
Added 19 mins ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
26WD101307, Manager, Product and Industry Marketing
Added 20 mins ago
AI
Service Porter - Tower Chrysler Dodge Jeep Ram
AutoCanada Inc.
Calgary, AB
- $15 to $17 CAD / hour
- Full-time
Identify any lot merchandising needs or issues to the appropriate manager
Added 20 mins ago
TN
Dispensary Sales Associate (P/T)
True North Construction Company
Kitchener, ON
- Part-time
Lead the sales floor in the absence of a manager and delegate tasks appropriately

BMO

Branch Support Specialist

Toronto, ON, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Coordinate branch technology requests, incidents, deployments, hardware refreshes, and projects, working with technicians, vendors, engineering teams, and business partners. Maintain service delivery and operational records, support branch changes and technology readiness, and improve processes while minimizing disruption to frontline banking.

Requirements

Candidates should have 5 to 7 or more years of experience in end-user technology support, branch operations, service delivery, or technology project coordination, including experience with IT service management platforms such as ServiceNow. The role requires knowledge of workplace and branch technologies, strong coordination, communication, organizational, and problem-solving skills; post-secondary education in a related field is preferred or equivalent experience is acceptable.

Skills

Technology Operations Support
IT Service Management
ServiceNow
Hardware Provisioning
Hardware Lifecycle Management
Asset Management
Incident Management
Project Coordination
Vendor Coordination
Stakeholder Communication
Troubleshooting
Problem Solving
Process Improvement
Customer Service
Branch Technology Support

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Technology Operations
Break/Fix
Provisioning
Installations
Moves, Adds, Changes, and Disposals
Hardware Refresh
Branch Modernization
ServiceNow
IT Service Management
Incident Management
Service Requests
Service Levels
Desktop Computers
Laptops
Printers
Scanners
Pinpads
Cash Recycling Units
Networking
Hardware Procurement
Deployment Scheduling
Asset Management
Field Support
Retail Banking
Branch Openings and Relocations
Technology Readiness
Operational Reporting

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