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Added 12 mins ago
HR
Insights Researcher
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
…growing Consumer Insights team. Reporting to the Senior Insights Manager, the role will work on and run qualitative and quantitative research across a mix of delivery models: in-house,…
Added 26 mins ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
Added 27 mins ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 56 mins ago
ES
BRANCH MANAGER
ECCO Supply™
Saskatoon, SK
- Full-time
The Branch Manager is a management position which is responsible for the organized, successful and profitable operation of the Company’s Branch. The Branch Manager is part of ECCO Supply’s…
Added 56 mins ago
UT
Corporate Services Assistant
Upper Thames River Conservation Authority
London, ON
- Full-time
Assist staff with procurement processes, including guidance on purchase orders, p‑card reconciliation, vendor communications, and monitoring blanket purchase orders.
Added 57 mins ago
B&
Buyer
Black & McDonald Limited
Pickering, ON
- Contract
Increase / close out vendor purchase orders as required
Added 1 hour ago
CO
Coordinator, Customer Experience
City of Brampton
Brampton, ON
- Full-time
This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit…
Added 2 hours ago
PH
Senior Business Analyst,Clinical ApplicationsInformation Management/ Information Technologies
Provincial Health Services Authority
Vancouver, BC
- Temporary
Reporting to the Corporate Manager, Clinical Applications, the Senior Business Analyst (Clinical Applications) is responsible for providing leadership in Business Process Reengineering…
Added 2 hours ago
G
Procurement Specialist
Gainrep
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 2 hours ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure…
Added 4 hours ago
PL
Marketing Assistant
People's Light
AB
- Full-time
…and Patron Engagement, and supervised by the Senior Marketing Manager, this position is responsible for supporting earned income campaigns through the management of paid and earned media…
Added 4 hours ago
PL
Front of House and Hospitality Manager
People's Light
AB
- Full-time
Job Title: Front of House and Hospitality Manager
Added 5 hours ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 5 hours ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 5 hours ago
KC
Project Manager, IT
KPMG Canada
Vaughan, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 5 hours ago
KC
Project Manager, IT
KPMG Canada
Toronto, ON
- Full-time
KPMG’s Information Technology Services department is looking for a Project Manager to be part of the Project Services team. The Project Services team provides project management, business…
Added 6 hours ago
WF
Grocery Team Leader (Department Manager)
Whole Foods Market
BC · West Vancouver, BC
- Full-time
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 8 hours ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
…integrations between internal banking systems and external vendor…
Added 8 hours ago
CI
Building Operator
Colliers International
Mississauga, ON
- Full-time
…report completion and/or unusual conditions to the Operations Manager (or…
Added 9 hours ago
PE
Procurement, Service Writers/Purchaser
Pitbull Energy Services
Leduc, AB
- $45,000 to $55,000 CAD / year
- Full-time
…schedules with reporting duties to the Shop Foreman and Equipment…
Added 9 hours ago
NH
Sanitation Supervisor
Naturally Home Grown Foods
Surrey, BC
- Up to $60,000 CAD / year
Leading a team by adhering to sanitation procedures and coordinating all sanitation operations along with the Operations Manager and/or Quality Assurance Department.
Added 9 hours ago
DA
Parts Manager
Davis Automotive Group
Pincher Creek, AB
- $80,000 to $100,000 CAD / year
- Full-time
…Group family! As we continue to grow, we are seeking a Parts Manager to lead and shape our growing team. The successful candidate can expect to earn $80,000 - $100,000 annually, along with…
Added 9 hours ago
DW
Senior Marketing Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time

BMO

Branch Support Specialist

Toronto, ON, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Coordinate branch technology requests, incidents, deployments, hardware refreshes, and projects, working with technicians, vendors, engineering teams, and business partners. Maintain service delivery and operational records, support branch changes and technology readiness, and improve processes while minimizing disruption to frontline banking.

Requirements

Candidates should have 5 to 7 or more years of experience in end-user technology support, branch operations, service delivery, or technology project coordination, including experience with IT service management platforms such as ServiceNow. The role requires knowledge of workplace and branch technologies, strong coordination, communication, organizational, and problem-solving skills; post-secondary education in a related field is preferred or equivalent experience is acceptable.

Skills

Technology Operations Support
IT Service Management
ServiceNow
Hardware Provisioning
Hardware Lifecycle Management
Asset Management
Incident Management
Project Coordination
Vendor Coordination
Stakeholder Communication
Troubleshooting
Problem Solving
Process Improvement
Customer Service
Branch Technology Support

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Technology Operations
Break/Fix
Provisioning
Installations
Moves, Adds, Changes, and Disposals
Hardware Refresh
Branch Modernization
ServiceNow
IT Service Management
Incident Management
Service Requests
Service Levels
Desktop Computers
Laptops
Printers
Scanners
Pinpads
Cash Recycling Units
Networking
Hardware Procurement
Deployment Scheduling
Asset Management
Field Support
Retail Banking
Branch Openings and Relocations
Technology Readiness
Operational Reporting

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