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Added 38 mins ago
T
PIA Client Service Associate
TD
Kamloops, BC
- Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 38 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 38 mins ago
Y
Program Supervisor
YBC
Vancouver, BC
- Full-time
Serve as Duty Manager as scheduled, overseeing facility operations and staff, resolving conflicts, and ensuring the safety of members and employees.
Added 1 hour ago
UG
Supervisor, Shelter (Permanent, Full-Time)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
This position will be responsible for the specific operations and oversight of the Shelter Team. With the Manager, you will develop and maintain a healthy culture within the Shelter &…
Added 2 hours ago
CM
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
- Contract
Version / review cycle: v1.0 - reviewed annually by Medical Director & Operations Manager
Added 2 hours ago
HS
Warehouse Associate
Hercules SLR
NS · Dartmouth, NS
- Full-time
Ensure customer orders and branch transfers are accurate, securely packaged, and ready for shipment.
Added 3 hours ago
BB
Project Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 3 hours ago
DW
Regional Sales Manager
Durabuilt Windows & Doors
Winnipeg, MB
- Full-time
…and strategic sales leader to take the helm of our Winnipeg branch. As the Branch Sales Leader, you will oversee day-to-day operations and lead a dedicated team of 8–10 direct reports. You…
Added 4 hours ago
CC
Operations Manager (Flooring, Construction)
CentiMark Corporation
ON · Ontario, Canada
- Full-time
…growth since 2020! QuestMark is hiring an industry-experienced Operations Manager to supervise, coordinate and ensure the timely installation and completion of flooring projects. This…
Added 4 hours ago
SM
Sales Manager
Swish Maintenance Limited
Delta, BC
- Full-time
The Sales Manager is responsible for leading the branch’s sales and customer service functions, driving revenue growth across new and existing accounts, and executing the company’s…
Added 5 hours ago
Director, Child Intervention
Government of Alberta
Bonnyville, AB
Classification: Senior Manager Zone 2 / (M42Z2)
Added 5 hours ago
SC
Universal Financial Associate - Blackfalds
Servus Credit Union
Blackfalds, AB
- Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 5 hours ago
CC
Account Representative 3 - RC - Union
Coastal Community
Nanaimo, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 5 hours ago
CC
Account Representative 3 - RC - Union
Coastal Community
BC · Nanaimo, BC · Courtenay, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 5 hours ago
IW
Warehouse/Yard Associate
ICONIX Waterworks
Calgary, AB
- Other
We are looking for a dependable, hands-on Warehouse/Yard Associate to join our Calgary branch!
Added 6 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Regina, SK
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 6 hours ago
T
Personal Banking Associate - Ile des Soeurs (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et…
Added 6 hours ago
CO
Administrative Assistant I (ID: 56182)
City of Edmonton
Edmonton, AB
- Full-time
As the Administrative Assistant, you will manage day-to-day office operations, track priority initiatives, and oversee workflows for the Building Great Neighbourhoods Branch. Reporting to…
Added 6 hours ago
Senior LCE Underwriter
First West
Langley (District), BC · Langley, BC
Broker/Branch Relations: Maintains and strengthens relationships with brokers and branches, communicates underwriting guidelines and policies, and seeks opportunities to develop new…
Added 6 hours ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will…
Added 6 hours ago
RS
Operations Manager
Refrigerative Supply Limited
Burnaby, BC
- Full-time
The Operations Manager leads the safe, efficient, and consistent performance of the company’s distribution network. The role is accountable for DC operations, people and financial…
Added 6 hours ago
Administrative Assistant I
City of Edmonton
AB
As the Administrative Assistant, you will manage day-to-day office operations, track priority initiatives, and oversee workflows for the Building Great Neighbourhoods Branch. Reporting to…
Added 7 hours ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC
As a Branch Manager, you're a collaborative sales leader with a genuine passion for the client experience and your team members. You're responsible for all our daily office operations.…
Added 7 hours ago
DW
Regional Sales Manager
Durabuilt Windows & Doors
Winnipeg, MB
- Full-time
We are seeking a driven and strategic sales leader to take the helm of our Winnipeg branch. As the Branch Sales Leader, you will oversee day-to-day operations and lead a dedicated team of…
Added 7 hours ago
T
Customer Experience Associate
TD
Qualicum Beach, BC
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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