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Added 1 min ago
RM
Project Manager, IT Projects
Regional Municipality of Peel
Canada
- Other
Reporting to the Manager, Strategic Client Services Information Technology with a focus on the Public Works Portfolio. We are responsible for designing, developing and implementing IT…
Added 1 min ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Good understanding of change management; must be able to identify change needs and proactively act on those needs.
Added 1 min ago
FB
System Administrator
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Control changes to Infrastructure and Systems via effective Change Management processes and procedures
Added 1 min ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Good understanding of change management; must be able to identify change needs and proactively act on those needs.
Added 1 min ago
Staff Technical Program Manager
Okta
Toronto, ON
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 1 min ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 min ago
Manager, Regulatory Affairs (Clinical Labeling)
Telix Pharmaceuticals (AMER)
Canada
Manages version control and change management for IMP documentation in accordance with regulatory expectations.
Added 15 mins ago
LH
Janitor/ Maintenance
Lookout Housing and Health
Courtenay, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Janitor/ Maintenance
Lookout Housing and Health
Vancouver, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Residential Building Attendant
Lookout Housing and Health
Vancouver, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Homemaker
Lookout Housing and Health
Surrey, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
A
Conseiller(ère) en ressources humaines- Alcoa Deschambault
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Deschambault-Grondines, QC
- Full-time
…employer in the Portneuf region and is recognized for its unique management style and advantageous working conditions. Bordered by the majestic St. Lawrence River, the region offers…
Added 15 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
New Westminster, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 15 mins ago
O
Staff Technical Program Manager
Okta
Toronto, ON
- $131,000 to $180,400 CAD / year
- Full-time
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 16 mins ago
Team Lead - Speech-Language Pathologist - TL0326
Hearing and Speech Nova Scotia
NS · Provincial, Nova Scotia
Reporting to the assigned Manager and in collaboration with HSNS staff, HSNS management team, and external partners, the successful candidate will support clinical service delivery in the…
Added 30 mins ago
N
Internal: Adult Counsellor AC100626
nosp
Manitouwadge, ON
- Full-time
…limited to intake, assessment, counselling, crisis response, case management, brief service, family support, and psycho-education. Services are delivered both one-on-one and through group…

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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