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Added 8 mins ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Working closely with other teams, the Senior Incident and Problem Manager plays a critical role in strengthening operational resilience, reducing service disruption, and improving…
Added 8 mins ago
BR
Development Manager
Brookfield Residential
Calgary, AB
- Full-time
The Development Manager is directly responsible for the land development process including production planning, management of the detailed design process, achieving regulatory approvals,…
Added 8 mins ago
GA
Merchandise Flow Supervisor, AX Outlet - CrossIron
Giorgio Armani
Rocky View No 44, AB · Rocky View County, AB
- Part-time
…inspire and motivate each day. You will work with the General Manager to support the entire team on driving sales, providing an excellent client experience, building strong talent and…
Added 8 mins ago
TM
Operations Manager, Bridging Divides
Toronto Metropolitan University
Toronto, ON
- Temporary
…push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected…
Added 8 mins ago
TM
Digital Media Specialist
Toronto Metropolitan University
Toronto, ON
- Temporary
…push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected…
Added 8 mins ago
V
Rehabilitation Assistant (Occupational Therapy/Physiotherapy) - Arbutus Care Centre
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Vancouver, BC
- Other
…functions under the operational supervision of the Program Manager, the practice supervision of the Occupational Therapy and Physiotherapy Practice Coordinators and the work direction of…
Added 8 mins ago
SC
Sector Design Manager – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
…Phase of the Alto High-Speed Rail (HSR) programme, the Sector Manager performs a vital technical role in leading, integrating and assuring all multidisciplinary design activities within an…
Added 8 mins ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
Commercial Contract Manager supporting the business in bids and project contract management for the Signaling and Rail Solutions Line of Business in the Americas region.
Added 8 mins ago
V
Music Therapist - Arbutus Care Centre
VitalHires
Vancouver, BC
- Other
Collaborates with the Manager or designate regarding operational issues as related to the provision of music therapy.
Added 24 mins ago
EC
Quality Coordinator
Eaton Corporation
Milton, ON
- Full-time
…out initiatives, process improvement activities, and culture change to continuous…
Added 24 mins ago
V
Technologist
Vale
Canada
- Full-time
…and the electric vehicles driving the fight against climate change – our work truly…
Added 38 mins ago
D
Manager, Web Product Ownership and Digital Platform Strategy
Deloitte
Toronto, ON
- Full-time
As the Manager, Web Product Ownership and Digital Platform Strategy, you will lead the evolution of Deloitte.ca, helping to strengthen the Deloitte brand, generate eminence, engage priority…
Added 39 mins ago
T
Senior Manager, Finance, Global Controls Office (Policies, SOX)
TD
Toronto, ON
- Full-time
…Technology, Finance) as well as with External Audit. The Senior Manager, GCO represents the GCO on appropriate forums and assesses the potential impacts of change initiatives, emerging…
Added 39 mins ago
VR
Estimating Lead
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC
Richmond, BC
- $55,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Estimating, the Estimating Lead performs the core estimating process by reviewing tender requirements and preparing accurate material and labour estimates…
Added 52 mins ago
A
Civil Technical Manager
AtkinsRéalis
Mississauga, ON
- Full-time
…consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our…
Added 52 mins ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 52 mins ago
T
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a PLM Project Manager – 3DEXPERIENCE to lead a large-scale project based in America.
Added 52 mins ago
PA
Team Member - South Kensington
Pret A Manger
NB · Tracadie, NB
- Full-time
Community & purpose: We work together to create positive change through the Pret Foundation
Added 52 mins ago
D
VP, Theatrical Subtitling
Deluxe
SK
- Full-time
REPORTS TO: EVP and General Manager, Cinema Worldwide
Added 53 mins ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Solink is looking for a Senior Manager, Content & Brand to build the narrative and content engine that establishes Solink as the leader of our category - and to arm our Sales and Marketing…
Added 1 hour ago
PM
Area Manager Materials Management
Prairie Mountain Health
Brandon, MB
- Full-time
The Area Manager Materials Management shall be accountable to the Regional Manager Supply Chain Management and is responsible for the operation of the Materials Management department within…
Added 1 hour ago
O
Principal Product Manager (Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
Job Title: Principal Product Manager (OpenText Business Network - Healthcare Solutions)
Added 1 hour ago
EI
Sr Manager, Product Owner
Economical Insurance
Waterloo, ON
- Full-time
Support change management, communication, training, and business rollout activities to drive successful adoption and minimize organizational impact.
Added 1 hour ago
Head of Talent Acquisition
Visier Solutions Inc
Vancouver, BC
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 1 hour ago
MS
Product Manager, Digital Health Technologies
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…intelligent sensing and connected health, with the potential to change how people interact with technology and manage their…

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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